IT Specialist (Entry Level)

Chugach Alaska Corporation; Lincoln (MA); On-site; USD 42,000 - 56,000; Full time

Job summary

Chugach Government Solutions is seeking an Entry-Level IT Specialist with an Audio/Visual (A/V) support background to assist with the installation, operation, troubleshooting, and sustainment of IT and conference room technologies for DoD customers at Hanscom AFB, MA.

Responsibilities include Tier I support for end users, setup and testing of Teams Rooms and conferencing systems, and basic IT troubleshooting.

Qualifications

• Must have a High School Diploma or GED; Associate degree preferred but not required.
• 1–2 years IT support, help desk, or A/V support experience.
• Basic understanding of Windows OS, hardware, IP networking, and A/V tech.
• Familiarity with Teams, Zoom or similar collaboration platforms.

Responsibilities

• Provide Tier I support for end users (desktops, conference room tech, A/V).
• Assist setup, configuration, testing, and troubleshooting of conferencing systems and displays.
• Support outages and restore operational capability.
• Document issues and resolutions in ticketing systems.
• Maintain inventory of IT and A/V equipment.

Skills

Strong communication and customer

Troubleshooting

Learning new technologies

Enterprise IT basics

Education

High School Diploma or GED

Associate degree preferred

Tools

Logitech Rally Bar

Crestron

Poly

Cisco collaboration systems

Job description

About Us

When you work at Chugach Government Solutions (CGS), you join a proud legacy of supporting missions while sustaining culture.

The federal division of Chugach Alaska Corporation, CGS has been supporting critical missions as a government contractor for over 25 years. Our focus is to support facility maintenance, IT/technical services, construction and education. We are proud to have built, and continue to foster, an incredibly talented team spanning across the globe in hundreds of different fields – each team member proud to serve our country with first-class business services, while also making a difference for our Chugach shareholders.

At CGS, empowering employees is a part of our core, and that focus is one of the ways we build and foster high-performing teams. We empower our employees through competitive compensation and benefits package, professional growth opportunities, truthful communication, and more!

If you are looking for an opportunity to serve something bigger than yourself; if you want your day job to be one that creates meaningful value; if you are looking for an environment that highly values employees and respects individual differences – then Chugach Government Solutions may be the right fit for you!

Position Location

Hanscom AFB, MA

Job Overview

Chugach Government Solutions is seeking an Entry-Level IT Specialist with an Audio/Visual (A/V) support background to assist with the installation, operation, troubleshooting, and sustainment of IT and conference room technologies in support of Government and Department of Defense (DoD) customers.

Responsibilities

Essential Job Duties:

• Provide Tier I technical support for end users involving desktop systems, conference room technologies, and A/V equipment.
• Assist with setup, configuration, testing, and troubleshooting of:
  • Microsoft Teams Rooms
  • Rally Bars and conferencing systems
  • Displays, projectors, and monitors
  • Audio processors, microphones, and speakers
  • Surface Hub and collaboration devices
• Support conference room break/fix activities and assist with restoring operational capability during outages.
• Perform basic IT troubleshooting involving:
  • User accounts
  • Peripheral devices
  • Printers
  • Network connectivity
  • Workstations and laptops
• Assist senior engineers and technicians with A/V installations, cable management, equipment rack setup, and hardware deployments.
• Support installation and testing of network cabling including Cat6/Cat6A terminations and labeling standards.
• Maintain inventory asset accountability for IT and A/V equipment.
• Document technical issues, service requests, and resolutions using ticketing systems.
• Support preventive maintenance and operational checks on A/V systems and IT assets.

Key Responsibilities:

• Maintain inventory asset accountability for IT and A/V equipment.
• Document technical issues, service requests, and resolutions using ticketing systems.
• Support preventive maintenance and operational checks on A/V systems and IT assets.
• Participate in customer meetings, site walk-throughs, and operational support activities as required.
• Follow Government security, cybersecurity, and facility access procedures.
• Maintain professional interaction with Government customers and internal team members.
• Strong troubleshooting and problem-solving skills.
• Ability to learn new technologies quickly.
• Basic understanding of enterprise IT environments.
• Ability to follow technical procedures and installation instructions.
• Comfortable working in office, conference room, and operational support environments.
• Strong organizational skills and attention to detail.
• Ability to communicate technical information clearly to non-technical users.

Job Requirements

Mandatory:

• High School Diploma or GED required.
• Associate degree in Information Technology, Computer Networking, Audio/Visual Technology, or related field preferred but not necessary.
• 1–2 years minimum of experience in IT support, help desk, or A/V support environments.
• Basic understanding of:
  • Windows operating systems
  • Computer hardware and peripherals
  • IP networking fundamentals
  • Conference room A/V technologies
• Familiarity with Microsoft Teams, Zoom, or other collaboration platforms preferred.
• Strong communication and customer service skills.
• Ability to work independently and within a team environment.
• Must be able to pass background and drug test.

Preferred:

• Experience supporting conference room systems or event support.
• Familiarity with Logitech Rally Bar, Crestron, Poly, or Cisco collaboration systems.
• Basic understanding of structured cabling standards and cable testing.
• Experience with ticketing systems.
• CompTIA A+, Network+, or similar entry-level certification preferred.
• Prior internship, vocational training, military experience, or technical school background in IT or A/V support is a plus.

Working Conditions:

• Primarily office and conference room environments.
• May require occasional after-hours support for system maintenance or operational events.

Physical Requirements:

• Ability to lift and move IT/A/V equipment up to 40 pounds.
• Must be able to climb on a ladder to check IT equipment mounted in ceiling.

Disclosures

Chugach Government Solutions is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, gender, sexual orientation, gender identity or expression, age, pregnancy, disability, genetic factors, protected veteran status or other characteristics protected by law.

Chugach will provide reasonable accommodations, according to applicable state and federal laws, to all qualified individuals with physical or mental disabilities. In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position with Chugach Government Solutions or any of its subsidiaries, please email [e-mail].

Chugach Government Solutions supports pay transparency and is committed to equitable and competitive compensation practices. Compensation for this role will be determined based on factors including job responsibilities, experience, skills, internal equity, geographic location, and applicable contract requirements. Where required by law, compensation ranges will be provided to candidates during the hiring process.

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