IT Specialist (CUSTSPT)

DLA Careers; Warner Robins (GA); On-site; USD 80,000 - 105,000; Full time

Job summary

Defense Logistics Agency in Warner Robins, GA seeks an IT Specialist (CUSTSPT) to provide IT customer service, program management, and policy interpretation in support of the DLA Weapons Support mission.

The role requires planning IT actions, coordinating with J6 staff, and ensuring timely, policy-compliant IT support for our customer base while maintaining security standards.

Qualifications

• Specialized experience: One year of specialized experience at GS-13 level or equivalent, with eligibility including time-in-grade and time-after-competitive appointment.
• Interprets and implements HQ DLA policies and communicates changes in IT policies to customers.
• Plans and oversees program management and IT projects to meet customer requirements.

Responsibilities

• Serve as J6 Assistant BRM to the senior J6 BRM and advise on IT issues for DLA Weapons Support.
• Plan, organize, and direct IT customer service actions in support of the DLA Weapons Support mission at Warner Robins, GA.
• Manage a range of customer activities, project planning, and major programs, maintaining frequent communication with J6 ESAs.
• Oversee IT support functions for tailored customer requirements and ensure rapid resolution of issues across J6 service areas.
• Direct fast-paced IT actions to align with policies and provide immediate issue resolution.

Skills

Specialized experience

Job description

Summary

See below for important information regarding this job.

Duties

Help

• Serve as J6 Assistant Business Relationship Manager (BRM) to the senior J6 BRM to DLA Weapons Support, the Customer Experience Director and Deputy Director...
• ... and J6 staff on all Information Technology (IT) matters concerning the DLA Weapons Support Major Subordinate Command (MSC) located at Warner Robbins, GA.
• Responsible for planning, organizing, and directing IT customer service actions in support of the DLA Weapons Support mission located at Warner Robbins, GA.
• Responsible for a range of customer activities, project planning and major programs, and maintains frequent communication with peers and managers within other J6 Enterprise Service Areas (ESAs).
• Responsible for a wide range of IT support functions for assigned customer requirements, maintaining a detailed knowledge of customer needs related to various tailored IT products and services.
• Directs immediate and fast-paced actions of all IT actions -- regardless of J6 service area -- with the intent on providing immediate resolution to customer support issues.

Requirements

Help

• Must be a U.S. citizen
• Tour of Duty: Set Schedule
• Security Requirements: Non-Critical Sensitive with Secret Access
• Appointment is subject to the completion of a favorable suitability or fitness determination, where reciprocity cannot be applied; unfavorably adjudicated background checks will be grounds for removal.
• Fair Labor Standards Act (FLSA): Exempt
• Selective Service Requirement: Males born after 12-31-59 must be registered or exempt from Selective Service.
• Recruitment Incentives: Not Authorized
• Bargaining Unit Status: No
• Selectees are required to have a REAL ID or other acceptable identification documents to access certain federal facilities. See https://www.tsa.gov/real-id for more information.

Qualifications

To qualify for an IT Specialist (CUSTSPT) your qualifications must include:

• Specialized Experience: One year of specialized experience that equipped you with the competencies to successfully perform the duties of the position and is directly in or related to this position. To qualify at the GS-13 level, applicants must possess one year of specialized experience equivalent to the GS‑12 level or equivalent under other pay systems in the Federal service, military, or private sector. Applicants must meet eligibility requirements including time‑in‑grade (General Schedule (GS) positions only), time‑after‑competitive appointment, minimum qualifications, and any other regulatory requirements by the cut‑off/closing date of the announcement. Creditable specialized experience includes:
• Ensures appropriate allocation of resources to successfully complete all approved initiatives. Interprets and implements policies and directives from HQ DLA and other staff offices and communicates to the customer the need or motivation for any changes in IT policies and procedures
• Plans and performs program management and oversight for various projects and programs to meet customer IT requirements.
• Reviews IT programs to assess overall compliance with IT plans and policies and alignment with DLA customer business requirements

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

Substitution of education may not be used in lieu of specialized experience for this grade level.

Additional information

As required by 5 C.F.R.

• 302.106, DLA will provide Section 508 conformant ICT to employees with disabilities. All ICT interfaces with the public related to vacancy announcements and career transition opportunities must conform to the applicable requirements in the current ICT Standards and Guidelines (36 C.F.R.
• 1194).

For Important General Applicant Information and Definitions go to http://www.dla.mil/portals/104/documents/careers/GenAppInfoDef.pdf

Reemployed Annuitants: This position does not meet criteria for appointment of Reemployed Annuitants. The DoD criteria for hiring Reemployed Annuitants can be found at: https://www.esd.whs.mil/Portals/54/Documents/DD/issuances/140025/140025_vol300.PDF

Information for Veterans is available at: https://www.dla.mil/Careers/Programs/. As of 23 December 2016, Military retirees seeking to enter federal service in the Department of Defense now require a waiver if they would be appointed within 180 days following their official date of retirement.

Drug-Free Workplace Policy

The Defense Logistics Agency (DLA) is committed to maintaining a safe, drug-free workplace. All DLA employees are required to refrain from illegal drug use on and off duty. DLA conducts pre-employment, reasonable suspicion, post-accident, and random drug testing.

Applicants tentatively selected for employment in testing designated positions will undergo a urinalysis to screen for illegal drug use prior to appointment. Refusal to undergo testing or testing positive for illegal drugs will result in withdrawal of the tentative job offer and a six-month denial of employment with DLA from the date of the drug test. Employees in drug testing designated positions are subject to random drug testing. A negative drug test result must be received by HR within 30 calendar days after the EOD (i.e., start date). The selectee's inability successfully pass; or refusal to conduct the test may result in: 1) the tentative or FJO being withdrawn during the recruitment process; or 2) subsequently being removed from Federal service for failure to meet a condition of employment. You may be required to sign a "Drug Test Statement of Understanding" if you are selected for this position.

The DLA drug testing panel tests for the following substances: marijuana, cocaine, opiates, heroin, phencyclidine, amphetamines, methamphetamines, fentanyl, norfentanyl, methylenedioxymethamphetamine (MDMA), methylenedioxyamphetamine (MDA), and opioids.

ADVISORY: Use of cannabidiol (CBD) products may result in a positive drug test for marijuana. DLA employees are subject to Federal law and under Federal law, Marijuana is illegal.

Additional guidance on writing a federal resume can be found at: USAJOBS Help Center - How do I write a resume for a federal job? The resume builder can help you create a resume using these recommendations and uses the information in your USAJOBS profile to help you get started.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Help

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full‑time, part‑time or intermittent. Contact the hiring agency for more information on the specific benefits offered.