IT SPECIALIST

Abraxas Youth & Family Services; Pennsylvania; Hybrid; USD 45,000 - 65,000; Full time

Job summary

Abraxas Youth & Family Services seeks a Hybrid IT Support Specialist to maintain and improve information systems across the organization. You will support software, hardware, and network infrastructure while collaborating with staff to ensure reliable technology services.

The ideal candidate has 1–3 years in IT, strong customer service, and solid knowledge of Windows OS, 365/M365, Adobe, and Azure AD. This role requires security awareness and proactive problem solving in a dynamic nonprofit

Qualifications

• Associate degree or Technical Certifications is required.
• 1–3 years in Information Technology or related field is required.
• Strong customer service orientation with proven accomplishments.
• Excellent computer skills including Microsoft OS, 365/M365, Adobe, database fundamentals, Azure AD, and AV software.

Responsibilities

• Maintain and monitor current software programs and licenses.
• Implement and update software programs; work with vendors to ensure compliance.
• Administer Windows-based network and infrastructure; manage user accounts and permissions.
• Provide staff training and support; ensure security and licensing compliance.
• Purchase and maintain hardware and software; review costs of purchases and updates.
• Operate and maintain hardware inventory; administer network and security systems.
• Support enterprise technologies including consumer information systems.

Skills

Microsoft Operating Systems

365/M365 Suite

Adobe systems

Database fundamentals

Azure AD

AV Software

Customer service

Communication

Organization

Team player

Education

Associate degree or Technical Certifications

Tools

Windows Server administration

Firewall & VPN technologies

Job description

NOW HIRING HYBRID IT SUPPORT SPECIALIST

POSITION STATEMENT:

• The IT Specialist will:
• Report all information pertaining to all key indicators of the organization to include but not be limited to Information System Issues. The IT Support Specialist will function with autonomy, diplomacy and professionalism within the guidelines established by this organization.
• Promote the well-being of the human aspect of this organization and report any concerns to the Technical Operations Manager
• Function with the highest esteem in dealing with all employees, supervisors, and consumers of this organization
• Be an advocate for all the policies and protocols of the organization

RESPONSIBILITIES OF THE JOB AND ESSENTIAL ELEMENTS:

• INFORMATION SYSTEM
• Software Programs
• Monitor and maintain current software programs
• Implement new and update old software programs
• Work with Software vendor to assure compliance of same
• Maintain network functions and problem solve as required
• Learn new programs, and train/monitor staff
• Ensure licensing of all new software programs
• Assist the Technical Operations Manager to purchase and set up new and existing software programs.
• Review and present all facts pertaining to financial obligations of software purchases and updates.
• Hardware
• Diagnose, repair, and replace malfunctioning hardware components, including desktop, laptop, printer and peripherals.
• Make recommendations for new hardware and assist in the contract negotiations with computer technology companies
• Monitor and update system as necessary to avoid problems
• Problem solve PC applications and offer training to support staff
• Ensure registration and/or licensing compliance with all PC applications
• Assist the Technical Operations Manager purchase and maintain new and existing hardware
• Review and present all facts pertaining to financial obligations of hardware purchases and updates
• Inventory
• Develop and maintain hardware and software inventory
• Network Administration
• Administer Windows- based network and infrastructure
• Administer remote connections
• Perform all user administration tasks
• Account management
• Folder permissions
• User support/training
• Administer security systems
• Physical security systems
• Firewall and VPN technologies

• Manage, configure, and maintain communications equipment
• Cellular telephones
• Landline telephones

Support Enterprise Technologies

• Consumer information systems

MINIMUM EDUCATION AND EXPERIENCE QUALIFICATION REQUIREMENTS:

• Associate degree or Technical Certifications

REQUIRED SKILLS:

• One (1) to Three (3) years in Information Technology or related field
• Strong customer service orientation with proven accomplishments
• Excellent computer skills and background to include:
• Microsoft Operating Systems
• 365/M365 Suite
• Adobe systems
• Database fundamentals
• Azure AD
• AV Software
• Knowledge of computer hardware and software
• Excellent communication skills
• Excellent organization skills
• Team Player

NETWORK FUNCTIONS:

• Policies on Confidentiality
• Fiscal/ Office/ Programming/Human Resources, EEOC/EOE/BEO STANDARDS
• ODP/OMHSAS/CYS/CMS Policies and procedure
• Observes all Agency’s Policies and Procedures
• Able to work appropriately with all persons
• Actively demonstrates leadership in behavior supportive of the organization
• Attends all required and scheduled trainings and meetings
• Always maintain a professional demeanor and exercise good professional judgment in all areas of employment duties

EQUIPMENT/MACHINES:

• VEHICLE REQUIREMENTS:
• Current driver’s license, driver registration and a functional vehicle
• EQUIPMENT OPERATIONS:
• Telephone: Cellular - Multi-line, Calculator, Copier, Fax, Computer
• COMPUTER SOFTWARE APPLICATIONS:
• Has knowledge of each program

WORK SETTING/TRAVEL:

Hybrid, with a heavy traveling between affiliates

PHYSICAL DEMANDS:

• Individual must be able to meet physical requirements of the job:
• Sitting at a meeting table or desk – Reaching – Lifting – Bending – Standing – Stooping – Twisting –

Climbing steps - Driving a vehicle

ACCIDENT, HEALTH HAZARD AND SECURITY KNOWLEDGE:

• Blood borne Pathogens, Right- To- Know, HIPAA, Security Acts, Fire & Safety

WORKING CONDITIONS:

• Environment(s) is modern, well-lit office facilities

ADHERE TO AND FOLLOW:

• The By-Laws of the Corporation and as set forth in the Articles of Incorporation

Apis Services, Inc.

(a wholly owned subsidiary of Inperium, Inc.) provides a progressive platform for delivering Shared Services to Inperium and its Constellation of affiliate companies. Allowing these entities to advance their mission and vision. By exploring geographical program expansion and focusing on quality outcome measures to create cost savings that result in reinvestment into the organizations stakeholders through capacity creation and employee compensation betterments.

Apis Services, INC and affiliate’s provide equal employment opportunities for all employees and applicants for employment in compliance with all federal and all applicable state and local laws and regulations, including nondiscrimination in hiring and employment. All employment decisions are made without regard to race, color, religion, gender, national origin, ancestry, age, sexual orientation, gender identity and expression, disability, genetic information, marital status, pregnancy/childbirth, veteran status or any other basis protected by law. This policy of non-discrimination and equal employment opportunities extends to every phase and aspect of hiring and employment.