IT Specialist

FOH® Worldwide

Miami (FL)

Híbrido

USD 28.000 - 52.000

Jornada completa

Hace 3 días

Sé de los primeros/as/es en solicitar esta vacante

Generador de candidaturas

Una candidatura hecha a medida para este puesto de trabajo — un currículum y una carta de presentación adaptados que responden directamente a la oferta.

Supera los filtros ATS

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Dental insurance

401(k) plan

Paid holidays

Vacation

Descripción de la vacante

FOH® Worldwide is seeking an IT Specialist to support all IT requests across the Business Technology and Innovation (BTI) team. The role involves installing, configuring, and maintaining software infrastructure, providing IT support to all team members, and ensuring access to tools and connectivity to meet business partner expectations.

The position is permanent full-time with a hybrid schedule (Mon, Fri in-office; Tue–Thu at HQ). Headquarters: 7630 Biscayne Blvd, Miami, FL 33138.

Formación

Minimum 2+ years in IT support or related experience.

Responsabilidades

Provide hardware, software, and network support via helpdesk ticket system.
Troubleshoot system failures and application errors; escalate as needed.
Onboard new team members and configure devices (PCs, laptops, mobile devices).
Maintain and replace network infrastructure and VoIP systems as needed.
Create and maintain documentation for supported systems.

Conocimientos

IT support

Microsoft Windows

Mac OS

Active Directory

VPN

VoIP

Outlook

Educación

High School Diploma

College coursework in Computer Science or IT

Herramientas

Ticketing system

Microsoft Office

Descripción del empleo

Established in 2002, FOH® is a global award-winning hospitality and foodservice manufacturer brand including: Front of the House® and room360˚ by FOH®. Delivering more than products, our company and culture has received numerous recognitions through the years and was also featured in Fortune Magazine as “Best Workplaces in Manufacturing and Production”. We are proudly certified as WBENC (Women’s Business Enterprise National Council) and LGBT Business Enterprise (LGBTBE®) partners and suppliers.

FOH® offers an environment where entrepreneurial spirits are given the opportunity to grow without limits in a culture where you can influence the company\'s path. We are guided by our inclusive team, culture, commitment to sustainability, and diversity.

Position Summary:The IT Specialist is part of the Business Technology and Innovation (BTI) team. They will be responsible for supporting all the department\'s technical requests as needed and maintaining equipment. This role contributes to the success and productivity of the company by installing, configuring, and maintaining software infrastructure systems, as well as maintaining and provisioning IT support to all our team members and maintaining and provisioning IT support to all our Team Members. This position supports our vision by ensuring that all team members have the IT tools and connectivity to meet and meet and exceed our business partners\' expectations exceed the expectations of our business partners.

Additional Information:

This is a permanent full-time hourly position
This role participates in our hybrid schedule
Hybrid schedule: Mondays & Fridays; 2 days working remotely. Tuesdays, Wednesdays & Thursdays: 3 days working in the headquarters office
- Headquarters Office location: 7630 Biscayne Blvd. Miami, FL 33138
Travel Requirements: 20% of local travel to our Distribution Center

IT Support

Provides technical support for hardware, software, and network-related issues via helpdesk troubleshoot ticket system with low and medium priority
Troubleshoot system failures (tier 1), application errors, and network issues, escalating complex problems when necessary (to tier 2 and up)
Collaborates with vendors and service providers for specific requests on equipment, software licenses, and IT services
Responsible for the onboarding of team members following the designated SOP and updating current team members computers by configuring the pc’s, laptops, cellphone, iPads, and other applications
Assists and supports the installation of computer hardware, computer software, MFP peripherals, desktop telephony and mobile devices for our Headquarters, Distribution Center, remote and outside sales team
Resolves technical problems by identifying, analyzing, prioritizing, and finding solutions
Synchronizes representative contacts in Outlook
Helps to maintain and replace the network Infrastructure, cabling, ports, UPC Devices, etc.

Proactive and Other Duties

Maintains and updates company software, ensuring licenses are up to date and team members have access to necessary tools
Creates and maintains documentation for all supported systems
Maintains all pc’s, laptops, cellphone, iPads, and laptops on regular basis
Schedules repairs for equipment such as phone system or copier
Assists with asset management of IT equipment, including maintaining inventory levels, labeling, and tracking equipment, and submitting orders to replenish stock
Oversees all in-house audio and visual setup needs for all events, ensuring flawless execution and optimal performance
Installs and administrates resolves all issues with the VoIP phone system for team members
Assists in other duties as needed and directed
Promotes our FOH® Culture in all interactions

Education, Experience, and Computer Skills:

Minimum of 2+ years in IT support and/ or related experience, training equivalent combination of education and experience
High School diploma or equivalent
College coursework in Computer Science or Information Technology field preferred
Proficient in all Microsoft & Windows 10 & 11 applications
Knowledge in Mac OS
Proficient in Microsoft applications and active directory
Proficient with IOS mobile devices
Troubleshooting computer hardware and software
Strong understanding in the area of technical support and ticketing system management.
Concept knowledge of VPN setup and operations
Concept knowledge of Wireless (Wi-Fi) protocols and security

Skills Needed for Success:

Clearly conveys technical concepts to both technical and non-technical audiences
Follows direction and works under pressure to meet deadlines
Stress and time management skills
Analytical, creative, practical problem-solving skills
Customer service and interpersonal skills
Work collaboratively and as part of a diverse team
Communicate with excellence and clarity both verbally and in writing
Project management skills and strong attention to detail
Tech- savviness

Desired Characteristics and Qualifications:

Flexible to work outside normal work hours
Ability to maintain confidentiality and handle sensitive information
Organized, action and detail oriented
Demonstrates sound work ethics
Possesses cultural awareness and sensitivity
Ability to re-arrange tasks as priorities change
Highly enthusiastic, positive-minded, and composure in challenging situations
Thrives in a goal-driven environment

Benefits & Pay:

At FOH®, we value our team members as our most important asset, which is why we offer a benefits package designed with their well-being in mind. In addition to multiple medical and dental options with supplemental insurance and 401(k) plan (fully vested) and bonus incentives, we offer paid holidays, vacation, and even time off to volunteer in the community and local charities. Our team also enjoys a collaborative culture that supports their growth.

The salary/hourly range for this role represents numerous factors considered in the hiring decisions, including, but not limited to, work experience, territory, geographical location, etc. As such, starting pay for the successful candidate(s) could fall anywhere within the stated range.

Passionate about what we do and how we do it, we value different perspectives from people of all backgrounds and actively recruit diverse team members. "Be yourself! We like it that way". Bring your experience and join a team that strives to deliver impactful solutions to our partners worldwide.

Our websites are the perfect place to learn more about FOH®

www.fohworldwide.com | www.frontofthehouse.com

www.roomthreesixty.com

Company Awards & Recognitions: