IT Specialist

Synthomer plc; Kentucky; On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive pay

Discretionary global bonus scheme

LTIP – for senior positions

Company car or car allowance

Healthcare

Parental leave

Learning & development opportunities

Wellbeing program

Retirement / pension contributions

Culture of Inclusion

Job summary

Synthomer plc seeks an Information Technology Solutions Center (ITSC) Specialist to be the first point of contact for the PC user community, providing hardware, software, networking and mobile-device support.

Working with end-users and technology teams, you resolve incidents, adhere to SLAs, and collaborate in a team-based environment to deliver excellent customer service. Reporting to the IT Customer and Process Excellence Manager, this role offers global benefits and learning opportunities.

Qualifications

• Bachelor's degree in IT or related field.
• Experience providing first-line IT support.
• Familiarity with SLAs and incident response.

Responsibilities

• Provide first-line IT support for PC hardware, software, networking and mobile devices.
• Resolve incidents and requests, document steps, and meet SLAs.
• Collaborate with IT teams to implement fixes and improvements.

Skills

Hardware troubleshooting

Software troubleshooting

Networking basics

Mobile devices support

Customer service

Incident management

SLA adherence

Education

Bachelor's degree in IT or related field

Tools

Windows OS

Active Directory

VPN

ITSM tools

Remote support

Job description

Synthomer is a leading supplier of high-performance, highly specialised polymers and ingredients that play vital roles in key sectors such as coatings, construction, adhesives, and health and protection – growing markets that serve billions of end users worldwide. Headquartered in London, UK and publicly listed there since 1971, we employ c.3,900 employees across our 5 innovation centres of excellence and more than 29 manufacturing sites across Europe, North America and Asia. Around 20% of our sales volumes are from new and patent protected products. At our innovation centres of excellence in the UK, Germany, China, Malaysia and Ohio, USA we collaborate closely with our customers to develop new products and enhance existing ones tailored to their needs, with an increasing range of sustainability benefits. Since 2021, we have been proud holders of the London Stock Exchange Green Economy Mark, which recognises green technology businesses making a significant contribution to a more sustainable, low‑carbon economy.

About the Job:

The Information Technology Solutions Center (ITSC) Specialist serves as the first point of contact for Synthomer's PC user community. This individual is responsible for providing technical and troubleshooting support related to computer hardware, software, networking, and mobile devices. By partnering with end-users and technology groups, the ITSC Specialist ensures all incidents are analyzed, resolved, and reported back in accordance with established Service Level Agreements (SLAs). Reporting to the IT Customer and Process Excellence Manager, the ITSC Specialist works in a highly collaborative team-based environment to provide exceptional customer service and results to all customers.

Global Benefits Overview

• Competitive, market-aligned compensation
• Discretionary global bonus scheme
• Discretionary Long-Term Incentive Plan (LTIP) – for senior positions
• Company car or car allowance – varies by region and role
• Healthcare – tailored to regional locations
• Parental leave and family support – maternity, paternity, adoption (aligned with regional policies)
• Working options – flexibility where it matters, based on role and business needs
• Learning & development opportunities – training, online platforms, buddy/mentorship programs, Internal Synthomer University with L&D offers
• Wellbeing support – employee assistance program (EAP), mental health resources, wellbeing initiatives
• Retirement / pension contributions – plans vary by country
• Culture of Inclusion – where everyone can thrive
• Performance culture, global reward & recognition programmes

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