IT Solution Architect - OTC

First Quality; Philadelphia (Philadelphia County); Remote; USD 150,000 - 210,000; Full time

Benefits offered by this job

Competitive base salary

Paid time off

Medical, dental & vision

401(k) with employer match

Paid parental leave

Tuition assistance

Wellness program

Job summary

First Quality is seeking an experienced IT Solution Architect - OTC to design and guide the transformation of Order to Cash processes across the enterprise. This remote role drives technology roadmaps, collaborates with solution engineers, and ensures cross-domain alignment on data models and integrations.

You will craft reference architectures, high-level designs, and implementation guidelines while partnering with IS, IT Infra, and business COEs to deliver scalable, cost-efficient solutions.

Qualifications

• 10+ years IT experience supporting the Order to Cash business processes and related systems such as SAP.

Responsibilities

• Design and drive the future IT solution architecture for Order to Cash processes and related systems.
• Develop three-year strategic roadmaps for functional and technical domains.
• Create high-level designs, including data flow and security architecture, in partnership with IS and Infra.
• Lead cross-functional collaboration across business units and IT teams.
• Define functional specifications and testing plans aligned with business goals.
• Mentor and lead project teams, ensuring alignment with enterprise architecture.
• Provide post-implementation support and continuous improvement.

Skills

Solution Architecture

SAP ERP

Data & Analytics

Qlik/PowerBI

Project Management

Team Leadership

ERP Integration

CPG Manufacturing

Education

Bachelor's Degree

Tools

SAP ECC 6.0

Qlik

PowerBI

FourKites

Job description

About First Quality

Founded over 35 years ago, First Quality is a family-owned company that has grown from a small business in McElhattan, Pennsylvania into a group of companies, employing over 5,000 team members, while maintaining our family values and entrepreneurial spirit. With corporate offices in New York and Pennsylvania and 8 manufacturing campuses across the U.S. and Canada, the companies within the First Quality group produce high-quality personal care and household products for large retailers and healthcare organizations. Our personal care and household product portfolio includes baby diapers, wipes, feminine pads, paper towels, bath tissue, adult incontinence products, laundry detergents, fabric finishers, and dishwash solutions. In addition, we manufacture certain raw materials and components used in the manufacturing of these products, including flexible print and packaging solutions. Guided by our values of humility, unity, and integrity, we leverage advanced technology and innovation to drive growth and create new opportunities. At First Quality, you'll find a collaborative environment focused on continuous learning, professional development, and our mission to Make Things Better.

Position Overview

We are seeking a IT Solution Architect - OTC for our First Quality Tissue Enterprises, LLC, working remotely . The Solution Architect - OTC - is responsible for designing technical solutions that will drive the transformation of the Order to Cash business functions efforts to support the company's operations, enable its growth and achieve cost-effective and process-efficient best practices. This position will drive the technology roadmaps that will drive the functions in scope into the future leveraging technology and industry innovation. Working along with Solution Architects and Engineers by fostering cross-domain collaboration and end-to-end alignment on processes, data models, and integrations; develop skills and knowledge across specialized domains; align individual/team objectives with measurable business outcomes.

Key Responsibilities

• Develop and maintain a detailed understanding of the business processes and associated software configuration with respect to Order To Cash applications in scope (SAP is the ERP supporting these functions). Understand functional principles and dependencies with Transportation and Warehousing
• Foster and maintain ongoing internal relationships with the functional teams and their respective Centers Of Excellence (COEs)
• Establish 3 year strategic functional roadmaps for the business processes in scope that are aligned to business strategy and respective business requirements
• Development of a supporting 3 year strategic technical roadmap to support the functional roadmap. Where appropriate, justified and in compliance with Enterprise Architecture guidelines, introduce innovation and automation into solutions architecture
• Development of Reference Architecture Documents for the functions and business processes in scope and respective supporting systems
• Establish/create High Level Design for New Business Processes and Projects that deliver solutions to business problems and opportunities. Hand over to IT Build/Engineering for Detailed Low Level Design
• High Level Designs include:
  • Architectural diagrams
  • Data Flow (logical) diagrams
  • Reference wireframes
  • Security architecture (in partnership with IS)
  • Infrastructure architecture (in partnership with IT Infra)
• Provide direction in terms of execution strategy including sequencing based on functional and technical dependencies
• Development of Functional Specifications to hand over to the IT Build/Engineering team
• Development of Testing Plans at the Use-Case level to ensure the solution ultimately meets business requirements
• Collaborate with Project Managers to develop program and project plans in a proactive manner
• Ensure all solutions are architected with BCP and DR objectives as part of the solution
• Development of Implementation Guidelines as well as Build/Development Standards. Understand and comply with the Systems Development Life Cycle methodology
• Ensure all proposed projects have properly vetted business cases and are aligned with the 3 Year Strategic Roadmap
• Create user training strategy to hand over to the IT Build/Engineering team for detailed training planning and execution
• Provide post-project hypercare support as needed
• Collaborate with and support Sourcing and Vendor Management for assigned business processes
• Develop Service Strategy and Service Design plans for newly created IT services
• Provide L4 support as required (escalation based)

Candidate Profile

• 10+ years of IT experience supporting the functions business processes in scope based on tools including, but not limited to, SAP, Analytics tools like Qlik or PowerBI.
• 10+ years of Solution Architecture experience designing enterprise level solutions from the process, technology, people and data perspectives
• 5+ years of Solution Architecture experience designing solutions within an established set of Enterprise Architectural guidelines and principles
• 10+ years experience designing new IT business services
• 5+ years of solution engineering experience building solutions under direction of established and accepted solution high level and architectural designs
• 5 years of Project Management experience or exposure
• 5+ years of CPG Manufacturing experience
• 5+ years of Business Process Design experience
• 5+ years of assigned technology stack experience. SAP (ECC 6.0, APO, EWM, TM, IBP, Ariba), Qlik, PowerBI, Fourkites
• 5+ years of Enterprise Level Integration capabilities
• 5+ years of team leadership or team management
• Excellent interpersonal skills to build, develop and maintain solid relationships, both internally and externally and partners cross-functionally on a regular basis
• Genuine collaborator and team player with solid judgement and integrity
• Strategic mindset
• Excellent Change Management and Communications capabilities
• Ability to thrive in entrepreneurial, dynamic, and fluid environment while delivering results
• Comfortable with agility, with the ability to handle ambiguity and pivot strategy due to changing dynamics internally and externally
• Bachelor's Degree (or equivalent experience)
• Intermediate to advanced skills in Microsoft Office
• Effective communication skills, verbal and written, including the ability to present comfortably to management
• Strong work ethic and elevated level of integrity
• Ability to effectively plan and manage multiple projects, tasks, and initiatives simultaneously
• Proficient at building and maintaining relationships
• High level of organizational skills and be detail oriented
• Problem solving skills

What We Offer You

• Competitive base salary and bonus opportunities
• Paid time off (three-week minimum)
• Medical, dental and vision starting day one
• 401(k) with employer match
• Paid parental leave
• Child and family care assistance (dependent care FSA with employer match up to $2500)
• Bundle of joy benefit (years' worth of free diapers to all team members with a new baby)
• Tuition assistance
• Wellness program with savings of up to $4,000 per year on insurance premiums
• ...and more!

Equal Opportunity Statement

First Quality is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, sexual orientation, gender identification, or protected Veteran status.

Compliance & Security

First Quality is committed to protecting information under the care of First Quality Enterprises commensurate with leading industry standards and applicable regulations. As such, First Quality provides at least annual training regarding data privacy and security to employees who, as a result of their role specifications, may come in to contact with sensitive data.