IT Site Support Analyst

Crane Payment Innovations Inc.; Illinois; On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Base salary 65-75K

Medical, Vision & Dental

401k Plan

Career growth plans

Flexible work environment

Paid time off

Volunteer events

Travel opportunities

Job summary

Crane Payment Innovations Inc. is seeking an IT Site Support Analyst in Mt. Prospect, IL, to provide end-user support and manage hardware/software issues in a site-based IT environment.

The ideal candidate will balance daily end-user support with planned IT projects, support Windows 11 and IP networks, and participate in standups to ensure timely updates and high service quality. Eligible for a comprehensive benefits package and growth opportunities.

Qualifications

• Bachelor's degree in MIS or CS or equivalent experience.
• 3+ years installing and maintaining office PC hardware/software.
• CompTIA A+, Net+ preferred.
• Proven experience supporting Windows 11 and IP networks.
• Excellent communication, organization, and attention to detail.

Responsibilities

• Resolve hardware and software issues with minimal end-user disruption.
• Manage incidents and requests using ITSM/backlog tools.
• Deploy computers, printers, and related equipment; onboard and upgrade devices.
• Maintain IT asset and CMDB records for lifecycle management.
• Provide coverage for other site IT team members during absences.
• Support endpoint and hardware refresh initiatives.
• Create and maintain clear technical documentation.
• Participate in daily standups and communicate progress.
• Collaborate with technical and non-technical colleagues.
• Deliver high-quality customer service and build stakeholder relationships.

Skills

End-user support

Incident management

Windows 11

IP networks

Communication

Education

Bachelor's degree in MIS/CS

Tools

ITSM tools

CMDB

Asset management

Job description

IT Site Support Analyst

Location IL, Mt. Prospect

Department Information Technology

Employment Type Full Time

Have you ever used the self-checkout in a Wal-Mart, Target, or Home Depot? Played the slots at an MGM Casino? Maybe you grabbed a drink from a vending machine or paid to park your car? If you've answered with a resounding "YES," then you've done so with the aid of one of the 10 million devices installed by Crane Payment Innovations (CPI).

We make the technology that powers your everyday life, enabling more than 4 billion transactions every week in more than 143 currencies worldwide. From cash and coins to cards and mobile, we keep the world of payments moving with smart validation devices and business management software.

Headquartered in Malvern, PA, CPI is supported by more than 2,500 global associates, 7 manufacturing sites, 12 corporate offices, and 43 service branches.

WHAT YOU'LL BE DOING

• Resolve hardware and software issues, ensuring minimal disruption to end users and adhering to established SLA targets.
• Effectively manage and prioritize incidents and requests using IT service management and backlog tools to drive timely resolution.
• Coordinate and independently handle deployment of computers, printers, and related equipment, supporting smooth onboarding and device upgrades.
• Maintain accurate IT asset and CMDB records to support tracking, auditing, and lifecycle management.
• Provide coverage for other site‑based IT team members during absences, ensuring uninterrupted IT support for users.
• Support endpoint and hardware refresh initiatives, upgrades, and other IT improvement efforts.
• Create and maintain clear, concise technical documentation to support knowledge sharing and continuous improvement.
• Participate in daily standups, proactively communicating progress, blockers, and risks to keep work moving forward.
• Collaborate effectively with technical andnon‑technical colleagues to deliver solutions in a supportive, team‑oriented environment.
• Deliver consistent, high‑quality customer service while building strong, trusted relationships with stakeholders.

WHO WE'RE LOOKING FOR

• We're looking for ahands‑onIT professional who thrives in asite‑basedsupport environment and takes ownership of delivering a reliable,high‑qualityend‑userexperience. The ideal candidate is comfortable balancingday‑to‑daysupport with planned project work, communicates clearly in daily standups, and proactively manages priorities in a fast‑pacedsetting.

Qualifications and Requirements

• Bachelor's degree (MIS or Computer Science preferred) or equivalent experience, plus at least 3 years installing and maintaining office PC hardware/software
• CompTIA A+, Net+ preferred
• Proven experience supporting Windows 11 and IP networks
• Procure and support iOS devices
• Excellent communication, organization, and attention to detail
• Effective teamwork and customer service skills
• Quick learner and adaptable to new technologies and changing tasks
• Availability to provide after‑hours support for major rollouts and system updates

Personal Attributes

• Clear and effective communicator with strong written and verbal skills, able to explain technical issues and root causes.
• Strong interest in technology with a willingness to learn and adapt to new tools and processes.
• High level of integrity, professionalism, and personal accountability.
• Detail‑orientedand dependable in a fast‑paced,performance‑drivenenvironment.
• Collaborative,results‑focusedteam member with a strong customer service mindset.

WHAT WE'RE OFFERING

• Base salary $65-75K
• Comprehensive Benefits; Medical, Vision & Dental
• 401k Plan
• Defined career growth plans
• Flexible work environment
• Generous paid time off, including sick and holiday
• Community involvement and volunteering events
• Opportunities to travel and work at our global sites

CPI is part of Crane NXT

Crane NXT is a premier industrial technology company that provides proprietary and trusted technology solutions to secure, detect, and authenticate what matters most to its customers. The company is a pioneer in advanced, proprietary micro-optics technology for securing physical products, and its sophisticated electronic equipment and associated software leverages proprietary core capabilities with detection and sensing technologies. Crane NXT has approximately 4,000 employees with global operations and manufacturing facilities in the United States, the United Kingdom, Mexico, Japan, Switzerland, Germany, Sweden, and Malta. For more information, visit www.cranenxt.com.

Crane