IT Services Technician (Memphis)

Pantera Capital; Memphis (TN); On-site; USD 61,000 - 92,000; Full time

Benefits offered by this job

Equity

Medical, vision, dental

401(k)

Disability insurance

Life insurance

Job summary

SpaceXAI is seeking an IT Services Specialist to join the on-site IT team. You will deliver second‑line support for hardware, software, and network issues, manage user access, and assist with deployments and maintenance across our office environment.

The role requires 2–4 years in IT/helpdesk, strong Windows/macOS knowledge, and familiarity with ITSM tools. Occasional on‑call or after‑hours support is included as part of a full‑time on‑site position.

Qualifications

• Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field preferred; equivalent experience considered.
• 2-4 years of IT/helpdesk experience.
• Strong knowledge of Windows and macOS operating systems and enterprise software.
• Proficiency in troubleshooting network issues (TCP/IP, DNS, DHCP, VPNs) and basic server administration.
• Experience with ITSM tools (ServiceNow, Jira) and ticketing systems.
• Familiarity with virtualization (VMware, Hyper-V) and cloud services (Google Workspace, Microsoft 365).
• Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional, or ITIL) preferred.

Responsibilities

• Provide second-line technical assistance for hardware, software, and network issues via phone, email, or in-person.
• Diagnose and resolve complex technical problems, including system crashes and network issues.
• Manage user accounts, permissions, and access controls (Active Directory).
• Assist with deployment, configuration, and maintenance of hardware and software applications.
• Monitor IT systems, perform patch management and basic server administration.
• Document and update IT service tickets with resolutions; escalate when needed.
• Contribute to IT knowledge base and self-service wikis.
• Support IT projects such as upgrades and migrations.
• Train Level 1 technicians and share troubleshooting best practices.
• Ensure compliance with IT policies and data protection protocols.
• Provide onboarding and offboarding support.

Skills

Windows

macOS

Office Suite

Troubleshooting

Customer service

Independent work

Education

Information Technology / Computer Science degree

Tools

ServiceNow

Jira

VMware

Hyper-V

Google Workspace

Microsoft 365

Job description

SpaceXAI’s mission is to create AI systems that can accurately understand the universe and aid humanity in its pursuit of knowledge. Our team is small, highly motivated, and focused on engineering excellence. This organization is for individuals who appreciate challenging themselves and thrive on curiosity. We operate with a flat organizational structure. All employees are expected to be hands-on and to contribute directly to the company’s mission. Leadership is given to those who show initiative and consistently deliver excellence. Work ethic and strong prioritization skills are important. All employees are expected to have strong communication skills. They should be able to concisely and accurately share knowledge with their teammates.

ABOUT THE ROLE:

Our IT Services team is the backbone of our operational efficiency, ensuring seamless connectivity and technical assistance for all our employees, regardless of their location. We are seeking a skilled and helpful IT specialist to join our IT services team. This role provides advanced technical guidance and service to end-users, resolves complex IT issues, and collaborates with Level 1 technicians and senior IT staff to ensure seamless technology operations. The ideal candidate is a problem-solver with strong technical expertise, excellent communication skills, and a commitment to delivering outstanding customer service. This is a full-time position, onsite with occasional on-call or after-hours support.

RESPONSIBILITIES:

• Provide second-line technical assistance for hardware, software, and network issues via phone, email, or in-person.
• Diagnose and resolve complex technical problems, including system crashes, network connectivity issues, and software conflicts.
• Manage and administer user accounts, permissions, and access controls in systems like Active Directory.
• Assist with the deployment, configuration, and maintenance of hardware (desktops, laptops, servers, and peripherals) and software applications.
• Monitor and maintain IT systems, including performing patch management, updates, and basic server administration.
• Document and update IT service tickets with detailed resolutions and escalate unresolved issues to Level 3 experts or specialized teams.
• Contribute to and maintain IT knowledge base articles and self-service wikis to enhance user self-sufficiency.
• Support IT projects, such as system upgrades, migrations, or new technology rollouts.
• Train and mentor Level 1 technicians, providing guidance on troubleshooting techniques and best practices.
• Ensure compliance with company IT policies, security standards, and data protection protocols.
• Provide new hire onboarding and offboarding service support

BASIC QUALIFICATIONS:

• Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field preferred; equivalent experience considered.
• 2-4 years of experience in IT, helpdesk, or a related technical role.
• Strong knowledge of Windows and macOS operating systems, Microsoft Office Suite, and common enterprise software.
• Proficiency in troubleshooting network issues (TCP/IP, DNS, DHCP, VPNs) and basic server administration (Windows Server, Linux basics).
• Experience with IT service management tools (e.g., ServiceNow, Jira) and ticketing systems.
• Familiarity with virtualization technologies (e.g., VMware, Hyper‑V) and cloud services (e.g., Google Workspace, Microsoft 365) is a plus.
• Excellent problem‑solving, analytical, and customer service skills.
• Ability to work independently and collaboratively in a fast‑paced environment.
• Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional, or ITIL) preferred.

PREFERRED SKILLS AND EXPERIENCE:

• Experience with scripting (e.g., PowerShell, Bash,Python) for automation tasks.
• Knowledge of cybersecurity best practices and tools (e.g., antivirus, endpoint protection).
• Ability to manage multiple priorities and meet deadlines under pressure.

COMPENSATION AND BENEFITS:

$61,200 - $91,800 USD

Base salary is just one part of our total rewards package at SpaceXAI, which also includes equity, comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short & long-term disability insurance, life insurance, and various other discounts and perks.

SpaceXAI is an equal opportunity employer. For details on data processing, view our Recruitment Privacy Notice.