IT Services Manager/Lead Services Engineer

STAND 8 Technology Consulting; Allentown (Lehigh County); On-site; USD 130,000 - 150,000; Full time

Job summary

An innovative firm is seeking a visionary IT leader to transform the digital workplace through advanced endpoint management and AI-driven automation. This role involves architecting a Zero Trust security model, implementing predictive analytics, and nurturing a team of tech innovators. The ideal candidate will blend infrastructure modernization with people development, creating a future-ready IT environment. Join a dynamic organization that prioritizes cutting-edge technology and employee growth, making a significant impact in the IT services industry.

Benefits

Medical coverage

Dental/Vision coverage

Flexible PTO

401(k) retirement plan

Company-paid Employee Assistance Program

Qualifications

• 5+ years in IT with a focus on automation and service delivery.
• Expertise in unified endpoint management and scripting.

Responsibilities

• Design endpoint management strategies and automate IT services.
• Lead initiatives for predictive maintenance and team development.

Skills

Automation and Service Excellence

Unified Endpoint Management

AI-assisted Operations

Advanced Scripting (Python, PowerShell, Bash)

Infrastructure as Code

Team Building and Mentorship

Zero Trust Security Models

Education

Bachelor's Degree in IT or related field

Tools

Jamf

Intune

Freshservice

Workato

Temporal

Job description

STAND 8 Technology Consulting provided pay range

This range is provided by STAND 8 Technology Consulting. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$130,000.00/yr - $150,000.00/yr

STAND 8 provides end to end IT solutions to enterprise partners across the United States and with offices in Los Angeles, New York, New Jersey, Atlanta, and more including internationally in Mexico and India.

We're seeking a visionary IT leader to revolutionize our digital workplace experience through next-generation endpoint management, AI-assisted automation, and proactive service delivery. This role will architect our Zero Trust security model, implement predictive IT analytics, and cultivate a team of technology innovators who continuously elevate our digital capabilities. The ideal candidate thrives at the intersection of infrastructure modernization, AI integration, and people development.

Key Responsibilities:

• Design and implement a unified endpoint management strategy leveraging Jamf, Intune, and NinjaRMM within a cohesive management framework.
• Transform IT service delivery through Freshservice, incorporating AI-powered incident prediction, natural language processing, and automated resolution paths.
• Architect cross-platform automation workflows using Workato, Temporal or equivalent platforms to create seamless experiences across disparate systems.
• Pioneer predictive maintenance systems using telemetry data and machine learning to identify and remediate issues before they impact users.
• Develop sophisticated scripting solutions in Python, PowerShell, or Bash that enable infrastructure-as-code principles and GitOps workflows.
• Build a future-ready IT team through skills mapping, personalized development paths, and emerging technology exposure.
• Establish an innovation lab environment where team members can prototype solutions to organizational challenges.
• Implement agile methodologies and DevOps practices within IT operations to increase delivery velocity and quality.
• Foster psychological safety and continuous learning through regular hackathons, knowledge exchanges, and industry participation.

Strategic Business Partnership

• Collaborate with executive leadership to align technology capabilities with business outcomes and competitive advantages.
• Establish metrics-driven service level objectives that demonstrate IT's direct impact on productivity and satisfaction.
• Lead digital sustainability initiatives to optimize resource utilization and reduce environmental impact.
• Develop a responsive technology roadmap that anticipates market shifts and emerging workplace trends.

Required Qualifications:

• 5+ years of progressive experience in modern IT environments with emphasis on automation and service excellence.
• Demonstrated expertise with unified endpoint management across platforms, specifically Jamf, Intune, and RMM solutions.
• Proven experience leveraging Freshservice's advanced capabilities including automation, workflow design, and integration.
• Experience implementing AI-assisted operations or ML-driven IT analytics.
• Advanced scripting abilities in Python, PowerShell, or Bash with focus on creating reusable frameworks and libraries.
• Experience with Infrastructure as Code, CI/CD pipelines, and version-controlled configuration management.
• Track record of building high-performing teams through mentorship, talent development, and creating growth pathways.
• Background in implementing Zero Trust security models and modern identity management solutions.

Preferred Qualifications:

• Experience with low-code/no-code automation platforms like Workato, Temporal, or equivalent integration technologies.
• Familiarity with FinOps practices for optimizing technology spend across cloud and SaaS resources.
• Background implementing observability platforms and leveraging telemetry data for predictive operations.
• Experience with containerization, microservices architectures, and Kubernetes orchestration.
• Knowledge of AI/ML operations and their application to IT service optimization.
• Background in API-first design principles and building service meshes.
• Experience in leading digital transformation initiatives or IT modernization programs.

Additional Details:

The base salary range for this position is $130K - $150K annually, depending on experience.

Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

Benefits:

• Medical coverage and Health Savings Account (HSA) through Anthem.
• Dental/Vision/Various Ancillary coverages through Unum.
• Flexible PTO, plus 10 company paid holidays.
• 401(k) retirement savings plan.
• Company-paid Employee Assistance Program (EAP).
• Discount programs through ADP WorkforceNow.

About Us:

STAND 8 provides end-to-end IT solutions to enterprise partners across the United States and globally with offices in Los Angeles, Atlanta, New York, Mexico, Japan, India, and more. STAND 8 focuses on the "bleeding edge" of technology and leverages automation, process, marketing, and over fifteen years of success and growth to provide a world-class experience for our customers, partners, and employees.

Our mission is to impact the world positively by creating success through PEOPLE, PROCESS, and TECHNOLOGY.

Check out more at stand8.io and reach out to explore opportunities to grow together!

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information Technology

Industries

IT Services and IT Consulting