IT Services Cost & Delivery Analyst

Stellantis; Auburn Hills (MI); On-site; USD 80,000 - 100,000; Full time

Job summary

Stellantis is seeking an IT Services Cost & Delivery Analyst to analyze and optimize IT service costs. The role involves using established methods to evaluate IT services, working collaboratively with teams across finance and procurement.

Applicants should have a Bachelor's degree in IT or a related field with a minimum of 5 years of experience in IT services. Strong communication, analytical, and collaborative skills are essential for success in this role.

Qualifications

• Minimum of 5 years of experience in IT services or IT operations.
• Proficiency in managing multiple services with varying complexity.
• Familiarity with IT service costing models.

Responsibilities

• Analyze IT services and costs to support optimization activities.
• Collaborate with global teams to yield transparent IT service cost structures.
• Use ITSM and financial governance methods in your analyses.

Skills

Communication skills

Analytical thinking

Collaboration

Agility

Education

Bachelor's degree in Information Technology or related field

Tools

Microsoft PowerPoint

Microsoft Excel

Microsoft Word

Job description

The IT Services Cost & Delivery Analyst role analyzes IT services using a structured, activity-based approach. This role works directly with service catalogs, statements of work, architecture diagrams, and operational data to understand how IT services are designed, delivered, and supported, and to estimate associated labor, infrastructure, licensing, and operating costs.

In this position, you will use established IT service management (ITSM) and financial governance methods to analyze costs, provide guidance to internal teams, and support cost optimization and convergence activities. You will collaborate with global IT, procurement, finance, and external service provider teams to ensure competitive, transparent, and sustainable IT service cost structures from early planning through steady-state operations.

Multiple roles may be fulfilled within this job posting, covering various IT service domains such as Infrastructure, Application Services, Cloud & Hosting, End-User Services, Cybersecurity, and Digital Platforms. Position fulfillment will utilize applicant background and experience aligned with internal service needs. Success in this role requires curiosity, agility, analytical thinking, and a collaborative mindset within a fast-paced, global IT environment.

Basic Qualifications

• Bachelor's degree in Information Technology, Computer Science, Engineering, Business, or a related field
• Minimum of 5 years of experience in IT services, IT operations, or consulting
• Strong English verbal and written communication skills
• Ability to manage multiple services or initiatives with varying complexity
• Proficiency with Microsoft PowerPoint, Excel, and Word
• Ability to work effectively across global teams and organizational levels

Preferred Qualifications

• Familiarity with IT service costing models and chargeback/showback frameworks
• Experience with IT Service Management (ITIL-based environments)
• Background in Infrastructure, Cloud Services, Application Support, or Cybersecurity
• Experience in IT vendor management or strategic sourcing
• Knowledge of Technology Business Management (TBM) or IT financial management

We welcome applications from all people without regard to sex, age, ethnicity, nationality, religion, sexual orientation, disability, or any characteristic protected by law.