IT Service Desk Technician

OHM Advisors; Livonia (MI); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) retirement plan

Employer matching

Tuition reimbursement

Professional membership

Volunteer leave

Life insurance

Disability insurance

Job summary

OHM Advisors is seeking an IT Support Technician to ensure continuity of computer system services and assist with software/hardware deployment across multiple offices. You will handle end-user support, hardware setup, and knowledge management while collaborating with the IT team on system rollouts and urgent issues.

The role requires 1+ year of IT support experience, familiarity with Windows 10/11 and Office 365, and strong communication skills.

Qualifications

• 1+ year of equivalent work experience in an IT support role or active enrollment in a relevant degree program.
• Knowledge of computer hardware, software, and mobile devices.
• Experience with Microsoft Windows 10 / 11 & Microsoft Office 365.
• Excellent interpersonal communications skills.

Responsibilities

• Field incoming service desk requests from users via ticketing system, email, telephone, and in-person in a timely, courteous manner.
• Troubleshoot, install, and upgrade end-user software and hardware.
• Provide one-on-one end-user training on relevant topics and systems on an as-needed basis.
• Maintain and troubleshoot file sharing systems for use with external users and organizations.
• Assist with employee onboarding and offboarding within the scope of assigned duties.
• Image, configure, and set up desktop and laptop computers and associated peripherals at employee workstations.
• Coordinate shipping and reclamation of computer hardware to and from remote offices.
• Maintain proper documentation and storage of deployed and available hardware assets.
• Maintain user-focused informational articles covering relevant technology topics.
• Maintain team-focused documentation on recurrent issues and known solutions.
• Provide guidance and training to other Information Technology team members when requested or required.
• Assist with company-wide software rollouts and technology upgrades.
• Provide on-site support at remote offices and outside of regular working hours as required.

Skills

1+ year IT support

Hardware & software knowledge

Windows 10/11 & Office 365

Interpersonal communications

Job description

Come work for OHM Advisors, the Community Advancement firm.

With the singular mission of Advancing Communities, our diverse 800+ team of professionals works collaboratively across multiple service areas in multiple states, including architecture, engineering, planning, surveying, and construction engineering.

We are a team of experts with individual specialties working together, driven to make a difference through people-focused problem solving, design, and ideas. In everything we do, we put people first. We create places for communities of people that help solve a problem and drive them forward - advancing the whole community today and well into the future.

What You Will Contribute to OHM Advisors

The IT Support Technician is responsible for ensuring continuity of computer system services for computer users by providing the technical expertise and assistance necessary to install computer software, modify/repair hardware, and resolve technical problems. They will also employ and manage additional systems to assist with the deployment of software and hardware to computer users. Other members of the Information Technology team may request their assistance with projects and tasks where appropriate. Additional responsibilities and tasks may be assigned based on technical ability and schedule availability.

Your Responsibilities

End-User Support

• Field incoming service desk requests from users via ticketing system, email, telephone, and in-person in a timely, courteous manner.
• Troubleshoot, install, and upgrade end-user software and hardware.
• Provide one-on-one end-user training on relevant topics and systems on an as-needed basis.
• Maintain and troubleshoot file sharing systems for use with external users and organizations.
• Assist with employee onboarding and offboarding within the scope of assigned duties.

Hardware & Software Management

• Image, configure, and set up desktop and laptop computers and associated peripherals at employee workstations.
• Coordinate shipping and reclamation of computer hardware to and from remote offices.
• Maintain proper documentation and storage of deployed and available hardware assets.

Knowledge Management & Miscellaneous

• Maintain user-focused informational articles covering relevant technology topics.
• Maintain team-focused documentation on recurrent issues and known solutions.
• Provide guidance and training to other Information Technology team members when requested or required.
• Assist with company-wide software rollouts and technology upgrades.
• Provide on-site support at remote offices and outside of regular working hours as required.

Qualifications

• 1+ year of equivalent work experience in an IT support role or active enrollment in a relevant degree program.
• Knowledge of computer hardware, software, and mobile devices.
• Experience with Microsoft Windows 10 / 11 & Microsoft Office 365.
• Excellent interpersonal communications skills.

Preferred Qualifications

• Possesses talents and strengths in communication, conflict resolution, user education, problem solving, and self-education that allows them to excel in developing and maintaining strong relationships with staff and team members.
• Working knowledge of modern enterprise computer hardware and software.
• Ability to lift and carry devices and equipment of varying sizes and weights.
• One to two years of experience in a relevant industry role or two years of active enrollment in a relevant degree or certification program is preferred but not required.
• An Associate’s or Bachelor’s degree in Information Technology or an equivalent field of study is preferred but not required.
• Relevant industry certifications are beneficial but not required.

At OHM Advisors, our people are our greatest asset. We're committed to providing a supportive and rewarding workplace that fosters personal and professional growth. That's why we offer a competitive benefits package designed to meet your unique needs.

Benefits

• BCBSM Medical, Dental and Vision
• Company Profit Sharing
• Flexible Spending & Health Savings Accounts
• 401(k) retirement savings plan with employer matching contribution
• Paid professional association membership
• Tuition & Certification Expense reimbursement
• Volunteer Service Leave
• 100% Employer-Paid Life Insurance
• Short & Long-Term Disability Options

Career Advancement & Enrichment Programs

• Voluntary Wellness Program
• OHM Grad School
• OHM University

You can read more about each of these programs on our website.

OHM Advisors is an Equal Opportunity Employer (EOE). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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