IT Service Desk Specialist II

Vista Global Solutions, LLC; Colorado Springs, Northern (CO, KY); Hybrid; USD 50,000 - 70,000; Full time

Job summary

Vista Global Solutions, LLC., as part of Bristol Bay Native Corporation, is seeking an Information Technology Service Desk Specialist to support our contract at the U.S. Air Force Academy (USAFA) in Colorado.

The role provides IT service desk support in collaboration with the Defense Health Agency (DHA) Global Service Center (GSC). Responsibilities include handling tickets, answering calls, routing issues to Tier 1, maintaining SLAs, and supporting hardware and software lifecycle management for

Qualifications

• Security+ required.
• Minimum 2 years of work experience as a project administrator in the information technology sector.
• Strong interpersonal and listening skills to interact with all levels professionally.
• Ability to work collaboratively in a diverse team environment.

Responsibilities

• Manage tickets (incidents, cases, and requests) initiated or assigned to the Site.
• Answer IT support calls and respond to questions.
• Direct calls that do not belong to the Site back to Tier 1 (enterprise service desk).
• Manage the IT Service Desk queue and complete work orders within SLAs for the Support Locations.
• Support local assets, life cycle management for desktops, laptops, tablets, printers, and other IT hardware through DHA Life-Cycle-Management (LCM).
• Follow DHA procedures to request and obtain software licenses.
• Provide hardware support including on-site touch-labor, troubleshooting, integration, configuration, and installation.

Skills

Security+

Job description

Posted Monday, August 24, 2026 at 5:00 AM

Vista Global Solutions, LLC., as part of Bristol Bay Native Corporation, isprimarily focused on providing information technology (IT) support services and personnel to various government customers. We help our customers leverage technology and operate with total confidence in their technology resources' predictability, security, and reliability to meet business objectives by providing a wide array of professional services and products. Vista Global Solutions (VGS) is looking for a qualified Information Technology (IT) Service Desk Specialist to support our contract at the U.S. Air Force Academy (USAFA), located at the Air Force Academy, CO.

We’re seeking an Information Technology Project Manager with an excellent working knowledge of current operations, systems, and policies used at the Defense Health Agency (DHA) or other government offices to provide day-to-day management and support to the USAFA.

IT Service Desk Specialist:

The Contractor shall provide IT Service Desk Support Services in collaboration with the DHA Global Service Center (DHA GSC). IT Service Desk tasks include but are not limited to:

Responsibilities and Duties:

• Manage tickets (incidents, cases, and requests) that have been initiated and/or assigned to the Site.
• Answer IT support calls and respond to questions.
• Direct calls that do not belong to the Site back to Tier 1 (i.e., enterprise service desk).
• Manage the IT Service Desk queue and complete work orders within the applicable Service Level Agreement (SLAs) for the Support Locations.
• Support local assets, new technology acquisition, and life cycle management for desktops, laptops, tablets, printers, and other IT hardware through DHA Life-Cycle-Management (LCM).
• Follow established DHA procedures to request and obtain software licenses.
• Provide hardware support including but not limited to on-site touch-labor, troubleshooting, integration, configuration, and installation of authorized hardware, software, and peripherals.

Qualifications:

• Have Security +
• Minimum 2 years of work experience as a project administratorin the information technology sector.
• Must have strong interpersonal and listening skills and the ability to effectively interact with all levels of WAMC Staff in a professional manner and with a professional demeanor
• Ability to work collaboratively in a diverse team environment.

Related experience and/or education:

• Candidates MUST have U.S. citizenship or the ability to obtain citizenship and be able to pass a government background investigation.