IT Service Desk I

Lanco Group of Companies; Homewood (AL); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Paid Time Off

Job summary

Lanco Group of Companies in Homewood, AL seeks a Help Desk I to provide frontline IT support for end users. You will receive, track, escalate and resolve tickets using standard procedures, configure Windows workstations, manage user accounts, and assist with software and hardware issues.

The ideal candidate has a high school diploma, strong communication and troubleshooting skills, and may hold a CompTIA certification or ticketing experience.

Qualifications

• Must have a high school diploma and related experience.
• Must have great communication skills; will be working with and talking with other departments and management regularly.
• Strong troubleshooting skills. Attention to detail. Initiative. Accountability.
• CompTia Certification, Service Desk Ticketing experience preferred.

Responsibilities

• Service Ticket Management – Receive, Update, Escalate or Resolve per policies.
• Create process documentation for recurring issues.
• Configure and deploy Windows-based workstations using deployment tools.
• Asset management – Inventory, sanitation, disposal.
• User account management – Creation and group memberships.
• Software management – Installation and troubleshooting.
• Provide remote or in-person support for hardware and software.
• Deliver staff training on equipment and software usage.
• Ensure company policies are followed for end-user computing.
• Communicate progress to internal/external stakeholders.
• Adhere to company policies to reduce exposure to risk.
• Handle multiple priorities in a fast-paced environment.
• Ensure safety compliance and participate in required training.
• Assist with special projects as assigned.

Skills

Communication

Troubleshooting

Team player

Accountability

Education

High School Diploma

Tools

Service Desk Ticketing

Job description

The Help Desk I has knowledge of commonly used concepts, practices, and procedures within areas of responsibility. Relies on instructions and pre-established guidelines to perform the functions of the job. Primary job functions may require exercising independent judgment. Will report to an Infrastructure Services Manager and Director or Information Technology.

Essential Functions

• Service Ticket Management – Receive, Update, Escalate or Resolve in accordance with documented departmental policies and procedures.
• Create process documentation outlining standard delivery methods of reoccurring issues, store in appropriate locations.
• Configure and Deploy Windows Based Workstations using standardized deployment tools in accordance with documented departmental policies and procedures.
• Asset management - Inventory / Sanitation / Disposal in accordance with documented departmental policies and procedures.
• User account management - Account creations and group memberships in accordance with documented departmental policies and procedures.
• Software Management – Installation / Troubleshooting /
• Provide remote or in-person support for hardware and software related
• Provide instruction to staff on equipment and software use and best
• Ensure that company policies are being correctly applied and followed in the areas of end user computing technologies.
• Communicate consistently on all activities to appropriate individuals (internal & external).
• Adhere to all Companywide policies to eliminate and/or reduce exposure to
• Comfortable in a fast-paced environment, managing multiple priorities and maintaining a high level of support to customers.
• Ensure compliance in all safety, health, and environmental regulations, policies, and procedures for a goal of zero incidents and injuries; Assist in delivering required training to ensure that all coworkers have the necessary skills to perform their jobs properly and safely.
• Special projects or work as assigned.

Qualifications

• Must have a high school diploma and related experience
• Must have great communication skills; will be working with and talking with other departments and management directly/regularly. An avid team player but can also take the reins and lead.
• Strong troubleshooting skills. Attention to detail. Initiative. Accountability
• CompTia Certification, Service Desk Ticketing experience preferred.

Compensation/Benefits:

We foster a collaborative team environment that values innovation and encourages creative solutions to drive positive organizational impact. Our employees are the key to our success and help us stand out from our competitors. The base hourly pay range for this role is $20.00 to $22.00 per hour. The final compensation offer may vary based on factors such as experience, education, skills, and location. We offer competitive pay, paid time off, and comprehensive benefits, including medical, dental, vision, life insurance, and a 401(k) plan.

Lanco is an equal employment opportunity employer. All employment-related decisions, including but not limited to hiring, compensation, promotion, discipline (including termination), evaluation, training, and development opportunities, etc., are made without discrimination based on race, color, sex, sexual orientation, gender-related identity, pregnancy, national origin, ancestry, religion, age, military status, protected disability, citizenship, genetic information or any other category protected by applicable law.