IT Service Desk Analyst — VIP Executive Support

Arhaus; Hickory (NC); On-site; USD 52,000 - 72,000; Full time

Job summary

Arhaus is seeking a motivated Service Desk Analyst to join our IT Service Desk team. The role focuses on level 1 and 2 support for corporate, store, and warehouse users, with on-site and some remote coverage.

You will handle tickets, document resolutions, and assist with new workstation deployments. The position requires 3–6 years in a service/help desk environment, strong hardware/software knowledge, and certifications such as A+ and Net+.

Qualifications

• Bachelor’s degree in Computer Science or related field and two years of technical support experience.
• A+ and Net+ or equivalent certifications are required.
• Familiar with ITIL processes and able to work in a fast-paced environment.

Responsibilities

• Provide level 1 & 2 phone, hardware, software and how-to support.
• Escalate issues to L3/Design Engineering when needed and track SLA adherence.
• Document and improve service desk processes and create user documentation.
• Install and configure workstations and assist with AV setups for meetings.
• Support executives and VIP staff onsite and remotely as required.

Skills

Self-starter

Team concept

Work in fast-paced environment

ITIL familiarity

Decision making

Education

Bachelor’s Degree in Computer Science

Associate Degree + 2 years experience

A+ and Net+ Certification

Tools

Citrix

Active Directory

Azure AD

Windows 10

MS Office

Job description

Arhaus is seeking a motivated Service Desk Analyst to join our IT Service Desk team. The role focuses on level 1 and 2 support for corporate, store, and warehouse users, with on-site and some remote coverage.

You will handle tickets, document resolutions, and assist with new workstation deployments. The position requires 3–6 years in a service/help desk environment, strong hardware/software knowledge, and certifications such as A+ and Net+.