IT Service Desk Analyst — Impactful Tech Support

Synchrony Pharmacy; Louisville (KY); On-site; USD 52,000 - 65,000; Full time

Benefits offered by this job

Weekly pay

Health and dental after first month

Student loan repayment

401(k) match

Job summary

Trilogy Health Services, based in Louisville, Kentucky, is seeking a Technical Support Analyst to deliver first-line IT support across Trilogy entities. You’ll handle inbound/outbound calls, troubleshoot hardware/software, and escalate complex issues to higher-level analysts, while helping keep the Service Desk running smoothly for field and Home Office staff.

Join a team that values professional growth and teamwork, with weekly pay, health and dental after your first month, student loan

Qualifications

• Bachelor’s degree in Information Technology (IT) or related field from a four-year college or university, or the equivalent combination of education and work experience.
• 1-3 years’ experience in a technical support role, vocational training, and/or related work experience.
• Proficiency in Microsoft Office software suite.
• Candidate must be skilled in hardware and software support techniques with a thorough understanding of desktop and laptop configurations.
• Projecting a positive, professional image in all communications with both internal and external customers.

Responsibilities

• Provide first level end-user consulting, trouble-shooting and problem-solving support for all corporate computer hardware/software supported and network-related technologies.
• Perform User Provisioning duties to include new user set-up, user changes and deactivating user accounts for all corporate software accounts.
• Provide application support, training, and problem resolution for all corporate software applications.
• Utilize our ticketing system to generate new requests, route tickets, and ticket closures.
• Participate in the imaging/configuration/testing/installation of all Trilogy hardware platforms, including desktop and laptop computers.
• Be responsible for supporting asset management processes and systems for all software and hardware in the company using the IT Master Hardware List.
• Support operating systems, kiosks, and other computer devices as necessary.
• Support IT customer service objectives by follow through of customer service processes, objectives, and procedures.
• Conserve resources by adhering to financial stewardship using prudent judgment related to expense(s) incurred by the company.
• Interact with end-users and IT team members in a professional and friendly manner.
• Conduct follow-up on open calls and/or assists co-workers in their follow-up.
• Take direction and adhere to instructions from IT leadership.
• Perform all job duties with a friendly, positive, and team-oriented approach.
• Maintain professional/technical competencies and proficiencies for job responsibilities.
• Comply with all company policies, procedures, rules, and standards.

Skills

End-user support

Microsoft Office

Hardware & software troubleshooting

Professional communication

Education

Bachelor's degree in IT

Job description

Trilogy Health Services, based in Louisville, Kentucky, is seeking a Technical Support Analyst to deliver first-line IT support across Trilogy entities. You’ll handle inbound/outbound calls, troubleshoot hardware/software, and escalate complex issues to higher-level analysts, while helping keep the Service Desk running smoothly for field and Home Office staff.

Join a team that values professional growth and teamwork, with weekly pay, health and dental after your first month, student loan