IT Service Delivery Specialist

ENTACT, LLC; Westmont (IL); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

Bonus potential

Company vehicle

Health plan

Dental plan

Vision plan

Life insurance

Disability insurance

401(k)

Sick pay

Job summary

ENTACT, LLC in Westmont, IL is seeking an IT Service Delivery Specialist to join our hybrid team. You will provide Tier 1 and advanced technical support, resolve hardware, software, networking issues, and ensure user satisfaction and system reliability.

The role requires 5-7 years in IT support, a degree in information systems or related field, and strong knowledge of Windows, macOS, Microsoft 365, Active Directory, and VPN. Occasional after-hours work may be required.

Qualifications

• 5–7 years of experience in IT support or a related technical field.
• Associate or bachelor’s degree in information systems, business administration, data analytics, or related field preferred.
• Strong working knowledge of Windows and macOS operating systems, Microsoft 365 suite, Active Directory, Group Policy, and Exchange administration.

Responsibilities

• Serve as the first point of contact for IT support and resolve escalated, complex technical issues.
• Troubleshoot and resolve hardware and software problems, including desktops, laptops, mobile devices, printers, and peripherals.
• Provide support for network connectivity issues, VPN access, remote desktop, and Wi‑Fi problems.
• Document solutions and contribute to the IT knowledge base; assist with system upgrades and deployments.

Skills

IT Support

Customer Service

Problem Solving

Communication Skills

Multi-tasking

Education

Associate or Bachelor's degree in information systems, business administration, data analytics

Tools

Windows

macOS

Microsoft 365

Active Directory

Group Policy

Exchange

VPN

ConnectWise

ServiceNow

Zendesk

SCCM

PowerShell

Bash

Job description

Be part of the projects transforming communities

At ENTACT, we’re committed to creating pathways for growth with unparalleled opportunities to solve problems for our Clients in a safety-focused environment. Join our team and make a lasting sustainable impact while collaborating with the best in the industry.

ENTACT Associates thrive in an atmosphere where we respect and trust each other and champion our successes. You will collaborate with smart, hard-working peers who all share a commitment to excellence.

Empowered to drive
excellent outcomes

As an ENTACT Associate, you are a key element to achieving the Client’s project goals. Your expertise empowers you to contribute to our most challenging projects. We provide the opportunities; you provide the results.

ENTACT is an industry leader because of the focus,
passion, and drive of our Associates. I’m extremely proud
of and thankful for our Associates, the reputation we’ve
built, and the clients who trust us to perform.

It takes true team work to deliver our services effectively,
and only our diverse team of talented individuals could
have achieved this level of success.

Benefits at ENTACT

Training and development

Through our Associate Development Program, our Associates expand their professional skills through mentoring, hands-on training, and the online ENTACT University. We also provide reimbursement for continuing education and certifications to help our Associates continue to enhance their technical skills.

Competitive compensation and benefits

We offer a competitive compensation package including health plan, 401(k), and much more.

Get to know ENTACT

Development and
self-managment

Mutual trust
and respect

Problem-solving

Growth that
endures

High-quality
work

Reliability and
accountability

Dependable,
quality work

Equal opportunity employer

ENTACT is an equal employment opportunity employer. The company’s policy is not to discriminate against any applicant or associate based on race, color, religion, national origin, gender, age, sexual orientation, gender identity or expression, marital status, mental or physical disability, and genetic information, or any other basis protected by applicable law. The company also prohibits harassment of applicants or associates based on any of these protected categories.

Now Hiring

Position:IT Service Delivery Specialist

Location: Westmont, IL

Job Id:536

# of Openings:1

IT SERVICE DELIVERY SPECIALIST

ENTACT is a premier national provider of environmental, civil, and geotechnical construction services. We directly self-perform environmental remediation and geotechnical construction work, using in-house personnel and equipment resources. ENTACT’s roster is comprised of seasoned project managers, field engineers, technical and regulatory professionals, certified safety professionals, certified quality control managers, equipment operators, field mechanics, and technicians, with diverse capabilities and experience. Established in 1991, ENTACT has been consistently named to ENR’s “Top 200 Environmental Firms”, has been the recipient of numerous National Safety Council awards, and has successfully and safely completed over 3,000 projects. ENTACT has numerous regional offices and project sites across the United States. We are well positioned to serve our clients nationwide.

ENTACT is actively seeking an IT Service Delivery Specialist for our Westmont Office. This position will follow a hybrid work schedule with a combination of in-office and remote work. The salary range of this position is $75,000/yr. - $85,000/yr. commensurate with experience.

Position Summary:

The IT Service Delivery Specialist is a dynamic, hands-on role responsible for providing both Tier 1 and advanced technical support. This position ensures seamless IT operations by troubleshooting and resolving hardware, software, networking, and system-related issues while maintaining a strong focus on user satisfaction, system reliability, and operational efficiency. The IT Service Delivery Specialist plays a critical role in both day-to-day support and strategic IT initiatives. Occasional after-hours or weekend work may be required for critical issues or project rollouts. The work may be remote, on-site or hybrid depending on organizational needs.

Essential Job Functions:

• Serve as the first point of contact for IT support while also resolving escalated, complex technical issues.
• Troubleshoot and resolve complex hardware and software problems, including desktops, laptops, mobile devices, printers, and peripherals.
• Provide support for network connectivity issues, VPN access, remote desktop, and Wi‑Fi problems.
• Manage user accounts, groups, and permissions in Active Directory, Exchange/Office 365, and other systems.
• Install, configure, and maintain software applications and operating systems.
• Perform root cause analysis and recommend solutions for recurring issues.
• Document solutions and contribute to the IT knowledge base.
• Assist with system upgrades, patch management, and deployments.
• Support enterprise systems including Office 365, SharePoint, Exchange, and antivirus solutions.
• Collaborate with MSP support and other departments on infrastructure or application-related issues.
• Participate in IT projects (e.g., office moves, hardware rollouts, application testing).
• Troubleshoot and resolve complex hardware and software problems, including desktops, laptops, mobile devices, printers, and peripherals.

Skills/Experience Required:

• 5-7 years of experience in IT support or a related technical field.
• Associate or bachelor’s degree in information systems, business administration, data analytics, or related field preferred.
• Strong working knowledge of:
  • Windows and macOS operating systems
  • Microsoft 365 suite (Outlook, Teams, SharePoint, OneDrive)
  • Active Directory, Group Policy, and Exchange administration
  • Network fundamentals (DNS, DHCP, TCP/IP, VPN, etc.)
• Experience with remote desktop tools and ticketing systems (e.g., ConnectWise, ServiceNow, Zendesk).
• Experience supporting enterprise systems such as VoIP, MDM, or SCCM preferred.
• Exposure to scripting (PowerShell, Bash, etc.) is a plus.
• Excellent problem-solving skills and ability to work independently.
• Strong interpersonal and communication skills with customer service orientation.
• Ability to prioritize and manage multiple issues in a fast-paced environment.

Physical Demands:

The following physical activities or abilities are commonly, but not always, associated with the performance of this position. The actual requirements of this position will vary.

• Ability to communicate effectively with management, co-workers, vendors, both individually and in front of a group.
• Good reasoning ability and decision-making skills.
• Able to understand and utilize reports, memos, and other documents to conduct business.
• must be able to stand, sit, talk, hear, reach, stoop, kneel and use hands and fingers to operate a computer, telephone, and keyboard.
• Work requires the ability to hear normal conversation, see near objects, and speak clearly.
• Regular use of the phone, email, text, teams and computer for communication.
• Sitting for extended period.
• No heavy lifting is expected. Exertion of up to 25 pounds of force occasionally to lift, carry, push, pull or otherwise move objects may be required.
• The worker is required to have close visual acuity to perform activities such as viewing a computer, extensive reading, preparing and analyzing data and figures.
• Good manual dexterity for the use of common office equipment such as computers, calculators, copiers, and fax machines.
• Ability to read, analyze, and interpret general business periodicals, technical procedures, and government regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Job success often hinges upon interpersonal communication and relationship development skills, and job tasks require frequent interchange, and successful completion depends in large part upon effective interaction and communication with others.
• Ability to safely travel by air, car, train, or bus.

The job is primarily performed indoors in a traditional office setting.

ENTACT offers an excellent compensation package, bonus opportunity, company vehicle, health plan-medical, dental, vision, life, disability, sick pay per state law, and 401k.