IT Service Delivery Manager – API Platform, Developer Portal & Emerging AI Gateway - Sr.

Huntington Bancshares, Inc.; Indianapolis (IN); On-site; USD 93,000 - 189,000; Full time

Job summary

Huntington Bancshares, Inc. in Indianapolis seeks an IT Service Delivery Manager to lead the API Platform, Developer Portal, and AI Gateway initiatives.

You’ll drive end-to-end platform delivery for enterprise API capabilities and AI-enabled services, partnering with Product, Architecture, Security and AI teams to enable secure, scalable experiences. The role focuses on availability, reliability, and developer experience, mentoring engineers, shaping roadmaps, and delivering transformational

Qualifications

• Bachelor’s degree in computer science, Engineering, Information Technology, or related field.
• 10+ years of technology experience with at least 3+ years in leadership/management roles.
• Experience leading software/platform engineering teams delivering highly available enterprise platforms.
• Deep hands-on Apigee X experience including policy development, traffic management, security, observability, and analytics.
• Strong knowledge of RESTful APIs, OpenAPI/Swagger, OAuth 2.0, JWT, API security, and API governance best practices.
• Experience with developer portal technologies such as ReadMe or Apigee Developer Portal.

Responsibilities

• Lead a high-performing engineering team responsible for Huntington's Apigee-based API Gateway and Developer Portal, supporting critical enterprise capabilities 24x7x365.
• Own end-to-end technology delivery execution including staffing, planning, engineering, and operational excellence across platforms.
• Develop and execute long-term strategy and roadmap for API Gateway, Developer Portal, and related platform capabilities in partnership with Product Management, Architecture, and Security.
• Achieve high availability, reliability, scalability, resiliency, and performance through automation, observability, and operational discipline.
• Own platform health, service delivery, incident management, and disaster recovery readiness for supported services.
• Collaborate with architecture, product management, security, and engineering to align roadmaps with enterprise priorities.
• Own the full API lifecycle from onboarding to governance, security controls, monitoring, and adoption.
• Champion developer experience by making the Developer Portal the enterprise destination for API discovery, onboarding, and testing.
• Drive platform adoption through developer engagement, standards, documentation, and enablement.
• Partner with AI engineering teams to evolve the AI Gateway capabilities with governed secure access to approved AI services.
• Foster technical excellence by coaching engineers, promoting best practices, and continuous learning.

Skills

Apigee X

REST APIs

OpenAPI/Swagger

OAuth 2.0

JWT

API security

API governance

CI/CD

Cloud platforms (GCP/AWS/Azure)

Observability

Incident management

Leadership / Management

Education

Bachelor’s degree in computer science or related field

Tools

ReadMe

Apigee Developer Portal

Job description

At Huntington, we're building the next generation of banking experiences, and our API platform is at the heart of that transformation.

We're looking for an experienced and inspirational technology leader to lead our API Gateway and Developer Portal teams while helping shape the future of our emerging AI Gateway capabilities. This leader will be responsible for delivering secure, reliable, and scalable shared technology platforms that enable engineers across Huntington to build, integrate, and innovate with confidence.

This is an opportunity to lead enterprise-scale platforms that power critical business capabilities across the organization while influencing the next generation of API and AI-enabled technology services.

What You'll Do at Huntington (Duties / Responsibilities)

As an IT Service Delivery Manager – API Platform, Developer Portal & Emerging AI Gateway, you'll have the opportunity to:

• Lead a high-performing engineering team responsible for Huntington's Apigee-based API Gateway and Developer Portal, supporting critical enterprise capabilities 24x7x365.
• Be accountable for end-to-end technology delivery execution, including staffing, planning, engineering execution, operational excellence, and continuous improvement across assigned platforms.
• Develop and execute the long-term strategy and roadmap for Huntington's API Gateway, Developer Portal, and related platform capabilities in partnership with Product Management, Architecture, and Security.
• Achieve outstanding availability, reliability, scalability, resiliency, and performance through proactive engineering, automation, observability, and operational discipline.
• Own platform health, service delivery, operational readiness, incident management, and disaster recovery preparedness for supported services.
• Collaborate with architecture, product management, security, and engineering teams to ensure a well-defined and executable roadmap that aligns with enterprise priorities.
• Own the full API lifecycle, including onboarding, governance, security controls, monitoring, analytics, adoption, and continuous improvement.
• Champion developer experience by making the Developer Portal the enterprise destination for API discovery, onboarding, documentation, testing, and integration enablement.
• Drive platform adoption through developer engagement, standards, training, documentation, and enablement activities.
• Work closely with product managers, architects, and security teams to build a best-in-class API ecosystem that enables internal agility and external connectivity.
• Partner with architecture, product management, security, and AI engineering teams to support the evolution of Huntington's AI Gateway capabilities, helping establish secure, governed, and scalable access to approved AI services across the enterprise.
• Foster a culture of technical excellence by coaching engineers, promoting modern engineering practices, and encouraging innovation, automation, and continuous learning.
• Establish and monitor operational, reliability, and adoption metrics that demonstrate platform value, service quality, engineering efficiency, and business impact.
• Responsible for financial transparency across IT, including platform operations, initiatives, forecasting, and resource planning.
• Evaluate and validate business drivers and priorities and communicate delivery roadmaps, in partnership with Product Managers and Product Owners, across the organization.
• Perform other duties as assigned.

Why This Role Matters

At Huntington, our API Gateway and Developer Portal serve as foundational capabilities that accelerate delivery, improve consistency, and enable secure integration across the enterprise. As Huntington expands its use of AI technologies, this role will also play an important part in helping establish the platform capabilities and operational practices required to enable responsible AI adoption at scale.

If you're looking for an opportunity where your leadership can influence technology capabilities used across the entire organization, we'd love to talk with you.

What You’ll Bring ( Basic Qualifications)

• Bachelor’s degree in computer science, Engineering, Information Technology, or related field.
• Minimum 10 years of related technology experience with at least 3+ years in a leadership or management role.
• Proven experience leading software engineering, platform engineering, or shared technology teams.
  • Demonstrated experience delivering and operating highly available enterprise platforms and services.
  • Deep hands-on expertise with Apigee X, including policy development, traffic management, security, observability, and analytics.
  • Strong knowledge of RESTful APIs, OpenAPI/Swagger, OAuth 2.0, JWT, API security, and API governance best practices.
  • Experience with developer portal technologies such as ReadMe, Apigee Developer Portal, or equivalent developer enablement platforms.
• Experience with CI/CD, infrastructure automation, cloud platforms (GCP, AWS, or Azure), and modern observability practices.
  • Strong understanding of platform operations, service reliability, incident management, capacity planning, and operational excellence.
  • Proven ability to collaborate effectively across engineering, architecture, product management, security, and business stakeholders.

Preferred Qualifications

• Passion for developer experience, platform thinking, modern architecture, and engineering excellence.
• Excellent communication skills with the ability to translate technical concepts into business value.
• Experience managing enterprise shared services or platform capabilities supporting multiple business segments.
• Exposure to AI platforms, Generative AI technologies, AI gateways, model-serving platforms, or enterprise AI governance frameworks.
• Experience implementing technology governance, security, and risk controls within regulated environments.
• Experience in financial services or other highly regulated industries.
• Proven ability to lead transformational platform initiatives while building high-performing teams and fostering a culture of continuous improvement.

Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay)

Workplace Type:

Office

Our Approach to Office Workplace Type

Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.

Compensation Range:

93,000.00 - 189,000.00 USD Annual

Huntington is an Equal Opportunity Employer.

Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.