IT Service Delivery Lead: Multi-Site Help Desk & UC/VTC

Socket.dev; Washington (District of Columbia); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Growth opportunities

Internal mobility

Benefits package

Work culture

Job summary

GDIT is seeking aClient Services Manager to lead the organization’s IT Service Delivery, including multi-site Help Desk, Unified Communications, and VTC support. This on-site role in Washington, DC requires ITIL practice leadership and ServiceNow expertise to ensure high-quality customer support across the United States.

Candidate must have TS or DOE Q clearance and 5–7+ years in IT Service Delivery, plus a bachelor’s degree in IT, Business, Communications, or equivalent.

Qualifications

• Bachelor’s degree in IT, Business, Communications, or equivalent experience.
• 5–7+ years managing IT Service Delivery or Help Desk operations across multiple locations.
• US Citizenship
• TS or DOE Q level clearance.

Responsibilities

• Lead multi-site Help Desk/Service Desk teams across the U.S. with consistent service delivery.
• Oversee frontline IT support within ServiceNow: incident management, requests, routing, SLA tracking, escalation.

Skills

Customer Service

SLA

ServiceNow Platform

Education

Bachelor’s degree in IT, Business, Communications, or equivalent experience

Job description

GDIT is seeking aClient Services Manager to lead the organization’s IT Service Delivery, including multi-site Help Desk, Unified Communications, and VTC support. This on-site role in Washington, DC requires ITIL practice leadership and ServiceNow expertise to ensure high-quality customer support across the United States.

Candidate must have TS or DOE Q clearance and 5–7+ years in IT Service Delivery, plus a bachelor’s degree in IT, Business, Communications, or equivalent.