IT Scrum Master

BISSELL Homecare; Grand Rapids (MI); On-site; USD 85,000 - 120,000; Full time

Job summary

BISSELL Inc. in Grand Rapids is seeking a Scrum Master to drive Agile adoption within the IT PMO. You will partner with product owners, developers, and stakeholders to deliver high-quality software and foster a collaborative environment.

The role emphasizes servant leadership, continuous improvement, and effective communication across multiple teams and priorities. A strong background in Scrum, Jira/Azure DevOps, and cross-functional collaboration is essential.

Qualifications

• Bachelor’s degree in an engineering or IT-related field preferred.
• Experience leading Scrum teams and IT PMO projects.
• Proficient with Jira/Azure DevOps and collaborative tools.

Responsibilities

• Facilitate Scrum events and ensure effective team collaboration.
• Coach teams on Scrum principles and agile practices.
• Remove impediments and protect the team from distractions.
• Communicate progress, risks, and dependencies to stakeholders.
• Drive continuous improvement and process adaptations.

Skills

Global thinking

Continuous improvement

Communication

Cross-functional collaboration

Leadership

Initiative

Education

Bachelor’s degree

Tools

Jira

Azure DevOps

Trello

MS Excel

Microsoft Project

Miro

Job description

Overview

The Scrum Master is a servant leader responsible for facilitating Scrum adoption and ensuring effective execution of Agile projects within the IT Project Management Office (PMO). This role will work closely with product owners, development teams, and stakeholders to foster a collaborative and productive environment that delivers high-quality software solutions

Responsibilities

• Facilitate Scrum Events: Conduct daily stand-ups, sprint planning, sprint reviews, and retrospectives to ensure efficient team collaboration and progress tracking.
• Coach and Mentor: Provide guidance and support to team members, helping them understand and apply Scrum principles and practices.
• Remove Impediments: Identify and resolve obstacles that hinder the team's progress, ensuring they can work effectively.
• Protect the Team: Shield the development team from external distractions and pressures, allowing them to focus on delivering value.
• Foster a Positive Team Culture: Promote a collaborative and supportive environment where team members feel empowered to contribute and learn from each other.
• Manage Stakeholder Expectations: Communicate project progress, challenges, and risks to stakeholders, ensuring alignment and buy-in.
• Continuously Improve: Facilitate process improvements and adaptations to ensure the team's effectiveness and efficiency.
• Perform other duties as assigned.

Qualifications

REQUIRED CORE COMPETENCIES:

• Global strategic thinking and implementation
• Continuous Improvement
• Oral and written communication with impact
• Manage/contribute to multiple dynamic priorities
• Professional expertise
• Actively seek and share information
• Interpersonal/collaborative skills
• Initiative

REQUIRED EXPERIENCE/EDUCATION:

• Degree minimum: Bachelor’s degree, Engineering or IT-related field preferred
• Experience level:
  • 5+ years IT Project Management experience or related information technology field
  • 2+ years experience in Project Management or leading Scrum teams

REQUIRED SPECIALIZED TRAINING OR SKILLS:

• Experience working in Agile/Scrum tools such as Jira, Azure DevOps, Trello, or equivalent tool
• Good computer skills, including experience in tools like MS Excel, Project, PowerPoint, Miro, and others
• Strong ability to partner with cross-functional teams to deliver project goals
• Strong leadership, interpersonal, conflict management, and communication skills
• Ability to perform planning for multiple initiatives/projects, managing all tasks required to provide services to meet project needs within the timeline and the budget
• Ability to effectively manage project scope, and communicate with partners in IT, business, and vendors

PREFERRED EXPERIENCE/EDUCATION:

• PMP or CSM certification
• In-depth understanding of the software development life cycle
• Experience with Continuous Integration and Continuous Delivery (CI/CD) environments
• Understanding of the role of software development tools and processes such as version control, defect and issue trackers, build processes, and team collaboration tools
• Experience working with dispersed teams, and using online communication tools such as Microsoft Teams and Zoom, or similar
• Experience working with many development teams (varied personalities and communication styles)
• Experience managing deployment processes
• Experience working in an Agile environment and working within SAFe Agile release trains or similar type of framework