IT Repair Technician: Hardware, Networking & Remote Support

Piccone IT Consulting, LLC; Shrewsbury (MA); On-site; USD 40,000 - 56,000; Full time

Job summary

A fast-growing IT company in Shrewsbury, MA, is seeking a Computer Repair Technician to resolve computer-related issues for clients. You will greet and assist customers, provide technical support for hardware and software, replace components, set up network devices, and handle invoicing. The ideal candidate will have a friendly attitude, IT experience, and strong troubleshooting skills, fostering good rapport with clients. This role offers a fun and challenging work environment with opportunities for advancement.

Qualifications

• Previous experience in IT is required.
• Strong understanding of Microsoft Office Apps.
• Ability to build rapport with clients.

Responsibilities

• Greet customers when they enter the store.
• Assist customers with hardware sales.
• Provide high quality interactions with customers.
• Provide technical assistance with computer hardware and software.
• Replace hardware components in desktops and laptops.
• Set up new routers and network devices for home use.
• Troubleshoot network connectivity issues.
• Install software/hardware on workstations.
• Generate invoices for clients and accept payments.
• Provide telephone and remote support to users.
• Assist senior tech staff with on-site support.

Skills

Troubleshooting and critical thinking skills

Friendly and positive attitude

Knowledge of Windows & MAC Operating Systems

Customer interaction skills

Job description

A fast-growing IT company in Shrewsbury, MA, is seeking a Computer Repair Technician to resolve computer-related issues for clients. You will greet and assist customers, provide technical support for hardware and software, replace components, set up network devices, and handle invoicing. The ideal candidate will have a friendly attitude, IT experience, and strong troubleshooting skills, fostering good rapport with clients. This role offers a fun and challenging work environment with opportunities for advancement.