IT Quality Engineering Lead

Johnstone Supply; Dallas (TX); On-site; USD 110,000 - 140,000; Full time

Job summary

Johnstone Supply is seeking a Quality Engineering Lead to join the Enterprise Applications team in Dallas, TX. This role defines QA strategy, oversees testing across ERP and eCommerce, and partners with multiple stakeholders to ensure release readiness.

You will mentor QA Analysts, drive risk-based testing, and promote a strong quality mindset across the delivery lifecycle. A strong background in Agile/SAFe is preferred.

Qualifications

• Bachelor’s degree in Information Systems, CS, Business, or related field.
• 6–8+ years of QA experience, testing ERP, eCommerce, and integrated systems.
• Proven QA practices in growing or transforming delivery environments.
• Experience supporting multi-phase delivery with multiple releases.
• QA certifications (ISTQB) preferred.
• Agile/SAFe certifications a plus.
• Strong QA methodologies: risk-based, functional, regression, integration, end-to-end validation.
• Hands-on with test management and defect tracking tools (Azure DevOps).
• Experience testing complex business workflows across ERP/eCommerce.
• Define and maintain test evidence, traceability, and reporting artifacts.

Responsibilities

• Defines the QA strategy, standards, and governance model, including entry and exit criteria, defect management, test planning, automation approach, and readiness reporting.
• Builds the foundation for how quality is measured, evidenced, and communicated across D365, eCommerce, and integrated systems.
• Ensures testing is embedded within the delivery lifecycle - from requirements and design validation through go-live and hypercare - with evidence-based release readiness and risk.
• Balances centralized QA ownership with a blended testing model, partnering with BPOs, SMEs, and superusers to ground testing in real operations.
• Introduces pragmatic test automation focused on stable smoke and regression coverage to accelerate releases with minimal maintenance.
• Provides day-to-day functional leadership and supervision for QA Analysts assigned to the program.
• Mentors QA Analysts, contributes to performance feedback, and fosters a consistent quality mindset.

Skills

QA Leadership

Risk-based testing

End-to-end validation

Agile / SAFe experience

Stakeholder coordination

Education

Bachelor's degree in IS/CS/Business

Tools

Azure DevOps

Job description

Johnstone Supply is a leading wholesale distributor of HVACR equipment, parts, and supplies across North America. We are looking for a Quality Engineering Lead to join our Enterprise Applications team.

Responsibilities

• Defines the QA strategy, standards, and governance model, including entry and exit criteria, defect management, test planning, automation approach, and readiness reporting.
• Builds the foundation for how quality is measured, evidenced, and communicated across D365, eCommerce, and integrated systems.
• Ensures testing is embedded within the delivery lifecycle - from requirements and design validation through go‑live and hypercare - while providing Johnstone and business leadership with a clear, evidence‑based view of release readiness and risk.
• Balances centralized QA ownership with a blended testing model, partnering with BPOs, SMEs, and superusers to keep testing grounded in real branch and back‑office operations.
• Introduces pragmatic test automation focused on stable smoke and regression coverage to accelerate releases without creating unnecessary maintenance overhead.
• Provides day‑to‑day functional leadership and supervision for QA Analysts assigned to the program, directing testing activities, priorities, and standards across the delivery lifecycle.
• Mentors and coaches QA Analysts, provides input into performance feedback, supports skill development, and fosters a consistent quality mindset across the team.

Qualifications

• Bachelor’s degree in Information Systems, Computer Science, Business, or a related field, or equivalent combination of education and relevant experience.
• 6–8+ years of progressive Quality Assurance experience, including testing of enterprise platforms such as ERP, eCommerce, and integrated business systems.
• Demonstrated experience establishing or maturing QA practices in a growing, transforming, or greenfield delivery environment.
• Experience supporting complex, multi‑phase delivery programs with multiple releases and cross‑functional stakeholders.
• QA or testing certifications (e.g., ISTQB or equivalent) are preferred.
• Agile, SAFe, or delivery framework certifications are a plus.
• Strong understanding of QA methodologies, including risk‑based testing, functional testing, regression testing, integration testing, and end‑to‑end business validation.
• Hands‑on experience using test management and defect tracking tools, preferably Azure DevOps (ADO) or comparable ALM platforms.
• Working knowledge of test automation concepts, frameworks, and tooling, with the ability to identify appropriate candidates for automation versus manual testing.
• Experience testing complex business workflows and integrations across ERP, eCommerce, and related systems.
• Ability to define and maintain test evidence, traceability, and reporting artifacts to support auditability and release readiness.
• Proven ability to integrate testing into the full delivery lifecycle, including requirements and design validation, build verification, UAT, cutover rehearsal, and go‑live support.
• Strong understanding of defect governance, including triage, prioritization, escalation, and trend analysis.
• Experience working within Agile or PI‑based delivery models, coordinating testing activities with evolving scope and schedules.
• Ability to design and enforce entry and exit criteria that balance quality, risk, and delivery timelines.
• Familiarity with business‑driven testing models that align technical validation with operational readiness.

Company Values

• Safety: Always prioritizes safety, both at work and at home, while ensuring those who work for you work safely.
• Customer Focused: Take the perspective of those we serve, anticipate their needs, and responding quickly.
• One Team: We win together by collaborating with each other, focusing on the common goal, and leveraging the strengths of the team.
• Own It: Take the initiative, act with a sense of urgency and pride, do things right the first time, and always act with integrity.
• Innovate: Embrace and create change that drives continuous improvement and customer‑valued solutions.

Benefits Overview

• Competitive Paid Time Off (PTO)
• Safe Harbor 401(k) – 100% employer match up to 5% of base pay and immediate vesting
• Holiday pay – we recognize and pay our employees for 7.5 holidays per year
• Paid Parental Bonding Time
• Employer subsidized medical, dental, and vision plans
• Employer paid life insurance and short‑term disability
• Voluntary long‑term disability, accident, critical illness, and hospital indemnity insurance
• 24/7 Access to virtual care/telehealth options
• Health Savings Account (HSA) with employer contribution; Flexible spending accounts (FSA)
• Wellbeing program with opportunity to earn reduced medical costs
• Employee Assistance Program (EAP) for you, and your family
• Tuition reimbursement
• Employee referral bonus program
• Employee service milestone recognition program

EOE & E-Verify Participating Employer.