IT Quality Assurance Analyst

Delta Dental; Stevens Point (WI); Hybrid; USD 60,000 - 85,000; Full time

Benefits offered by this job

Health, vision, dental, and life

Disability coverage

HSA/FSA

401(k) with company match

Wellness programs

Generous PTO

Job summary

Delta-Denta is seeking an IT Quality Assurance Analyst to ensure technology solutions are reliable and production-ready. You’ll join the Business Technology team and coordinate testing across applications, integrations, data processes, and system enhancements in a hybrid schedule with 2-3 days per week in Stevens Point, WI.

You’ll work with technical and business stakeholders, manage defects, and provide progress reporting to ensure risks are controlled and requirements are met.

Qualifications

• Bachelor's degree in Information Systems, Computer Science, Engineering, or related field.
• 3-5 years in IT testing, QA, business analysis, or related tech discipline.
• Experience developing and executing test plans, cases, and scripts.

Responsibilities

• Develop and coordinate test plans, schedules, scenarios, scripts, and acceptance criteria for technology projects.
• Lead testing activities across System, Integration, Regression, UAT, and Production Validation.
• Coordinate testing resources, environments, test data, dependencies, and business participation.
• Document, prioritize, and track defects through investigation, remediation, retesting, and closure.
• Provide clear reporting on testing progress, defects, risks, results, and readiness for production.

Skills

Analytical skills

Communication skills

Organizational skills

Project coordination

Education

Bachelor's degree in Information Systems/Computer Science/Engineering

Tools

SQL

Power BI

Salesforce

Job description

We’re looking for an IT Quality Assurance Analyst to help ensure the technology solutions our business depends on are reliable, effective, and ready for production. As part of our Business Technology team, you’ll coordinate testing across applications, integrations, data processes, and system enhancements. You’ll work closely with technology teams, business stakeholders, and vendors to identify issues, manage risk, and ensure solutions meet business and technical requirements. If you enjoy bringing structure to complex work, digging into how systems and processes interact, and collaborating across teams to solve problems, this could be a great opportunity for you. This role will work a hybrid in-office schedule, 2-3 days per week in Stevens Point, WI.

What You’ll Do

• Develop and coordinate test plans, schedules, scenarios, scripts, and acceptance criteria for technology projects and system enhancements.
• Lead testing activities across System Testing, Integration Testing, Regression Testing, User Acceptance Testing (UAT), and Production Validation.
• Partner with business and technical stakeholders to ensure testing adequately addresses requirements, critical business processes, integrations, data flows, and higher-risk areas.
• Coordinate testing resources, environments, test data, dependencies, and business participation.
• Document, prioritize, and track defects through investigation, remediation, retesting, and closure.
• Monitor testing progress and proactively identify risks, gaps, dependencies, and potential impacts to project timelines or business operations.
• Develop and maintain consistent testing practices, documentation, reusable regression tests, and evidence to support audit and governance requirements.
• Provide clear reporting on testing progress, defects, risks, results, and readiness for production.

We offer:

• Health, vision, dental, and life insurance
• Short- and long-term disability coverage
• HSA, FSA, and Dependent Care Accounts
• Competitive salary and incentive compensation based on company results
• 401(k) with employer match and a 6.5% employer contribution to retirement accounts
• Robust wellness programs, whether you work on-site or remotely

We also value work-life balance with a generous PTO package that grows with your tenure, company holidays, and time off for volunteering. We don't just provide it; we encourage employees to utilize the time off.

What You’ll Bring

• Bachelor’s degree in Information Systems, Computer Science, Engineering, or a related field, or an equivalent combination of education and relevant experience.
• 3-5 years of experience in IT testing, quality assurance, business analysis, application support, project coordination, or a related technology discipline.
• Experience developing and executing test plans, test cases, test scenarios, and test scripts.
• Experience coordinating System, Integration, Regression, and User Acceptance Testing.
• Experience managing defects through identification, prioritization, remediation, retesting, and closure.
• Strong understanding of business processes, application functionality, data flows, system integrations, and common technology architectures.
• Strong analytical, problem-solving, organizational, and project coordination skills with excellent attention to detail.
• Excellent communication skills and the ability to work effectively with both technical and non-technical stakeholders.

Even Better If You Have

• Experience with test management, project management, or ticketing tools.
• Experience testing APIs, system integrations, ETL/data pipelines, and data transformations.
• Experience using SQL for testing and data validation.
• Experience with Power BI, Snowflake, SQL Server, Salesforce, or similar enterprise platforms.
• Familiarity with automated testing tools and frameworks.
• Familiarity with Agile, DevOps, or ITIL practices.

Make an Impact

In this role, you’ll help create confidence that technology is ready before it reaches production. Your work will help teams identify issues earlier, reduce risk, and deliver reliable solutions that support our business and the customers we serve. Join a growing and impactful business technology team and apply today.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.