IT Project Management Director

Cigna Health and Life Insurance Company; Newton (MA); On-site; USD 156,000 - 260,000; Full time

Benefits offered by this job

Medical

Vision

Dental

Well-being programs

401(k)

Tuition reimbursement

Paid time off (18 days)

Paid holidays

Leaves of absence

Job summary

The Cigna Group is seeking an IT Project Management Director to lead the Nova Platform team in delivering complex programs in Massachusetts. You will own intake, prioritization, sequencing, dependency management, and release execution, managing a team of delivery professionals and partnering with Product, Platform Engineering, and architecture teams.

You will establish delivery governance, integrated planning, and risk management to improve throughput, cycle time, and release reliability, while

Qualifications

• Bachelor's degree or equivalent related experience required.
• Advanced degree and program-management certification preferred.
• 10+ years of technology program or delivery-management experience.

Responsibilities

• Define and operate the delivery model, including intake, prioritization, planning cadence, governance, and escalation.
• Turn product and platform priorities into clear plans, milestones, release commitments, capacity needs, and accountable ownership.
• Establish consistent delivery practices across engineering teams while allowing fit-for-purpose execution at the workstream level.
• Align delivery plans with architecture, quality, security, infrastructure, data, and operational-readiness requirements.
• Own sequencing, dependency management, milestone tracking, and release coordination across the software factory.
• Provide concise, decision-ready reporting to Nova leadership, highlighting outcomes, risks, and actions required.

Skills

Facilitation

Negotiation

Problem-solving

Written communication

Presentation skills

Leadership

Education

Bachelor's degree or equivalent related experience

Advanced degree and program-management certification preferred

Job description

Nova IT Project Management Director will own intake, prioritization, sequencing, dependency management, delivery flow, and release execution across the Nova Platform team. The Director establishes the delivery system that connects product priorities, architecture decisions, engineering capacity, quality requirements, and release commitments, creating transparency and predictability across the Left Arm. This leader will manage a team of delivery and project‑management professionals and partner closely with Product and Platform Engineering, Product Management, Architecture, Build Quality, DevSecOps, the Orchestration Hub, and Right Arm teams. The role is accountable for delivery governance, integrated planning, risk and issue management, executive reporting, and continuous improvement in throughput, cycle time, and release reliability.

Core Responsibilities

• Delivery Strategy & Operating Model: Define and operate the delivery model, including intake, prioritization, planning cadence, governance, and escalation pathways.
• Turn product and platform priorities into clear plans, milestones, release commitments, capacity needs, and accountable ownership.
• Establish consistent delivery practices across engineering teams while allowing fit-for-purpose execution at the workstream level.
• Align delivery plans with architecture, quality, security, infrastructure, data, and operational-readiness requirements.
• Ensure Left Arm plans connect to the integrated Nova roadmap and cross-arm milestones.
• Flow, Dependency & Release Management: Own sequencing, dependency management, milestone tracking, and release coordination across the software factory.
• Identify bottlenecks, conflicting priorities, capacity constraints, and cross-team risks before they affect committed outcomes.
• Coordinate release scope, readiness activities, decision points, and communications across engineering and partner teams.
• Partner with the Orchestration Hub and Right Arm planning leaders on dates and dependencies that cross organizational boundaries.
• Create escalation and recovery plans when delivery performance moves outside agreed tolerances.
• Performance, Governance & Reporting: Establish metrics and scorecards for predictability, throughput, cycle time, work in progress, dependency health, quality, risk, and release reliability.
• Provide concise, decision-ready reporting to Nova leadership, highlighting outcomes, tradeoffs, risks, and actions required.
• Maintain disciplined risk, issue, assumption, dependency, and decision management across the portfolio.
• Use delivery data to identify systemic constraints and drive continuous improvement across teams and processes.
• Ensure commitments, changes, decisions, and readiness evidence are documented and transparent.
• People & Stakeholder Leadership: Lead and develop a team of project, program, release, and delivery-management professionals.
• Build strong partnerships across Product, Engineering, Architecture, Quality, Security, Infrastructure, Data, Finance, and business teams.
• Facilitate resolution of cross-functional conflicts and maintain focus on enterprise outcomes.
• Manage delivery resources, vendor support, budgets, and capacity within the function.
• Promote an accountable, fact-based, and collaborative culture that enables rapid escalation and resolution.

Critical Leadership Competencies

• Drives Vision and Purpose: Connects the role’s work to Nova’s broader transformation objectives and communicates a clear path forward.
• Delivers Results: Creates accountability, removes barriers, and drives measurable outcomes under demanding timelines.
• Manages Complexity: Synthesizes complex and sometimes conflicting information to establish practical solutions.
• Decision Quality: Makes sound, timely decisions using technical, delivery, risk, and business considerations.
• Collaborates: Builds effective partnerships across engineering, architecture, product, delivery, and business teams.
• Communicates Effectively: Provides clear, concise, and audience‑appropriate communications, recommendations, and escalations.
• Manages Ambiguity: Establishes direction and momentum where requirements, solutions, or precedents are still emerging.
• Instills Trust: Builds credibility through transparency, expertise, follow‑through, and sound judgment.
• Balances Stakeholders: Anticipates and reconciles competing priorities across product, engineering, architecture, quality, and business partners.
• Directs Work: Sets clear priorities and accountability for delivery professionals and cross‑functional execution teams.

Critical Technology Competencies

• Demonstrated expertise in technology program, portfolio, delivery, release, and dependency management.
• Experience operating Agile, Waterfall, and hybrid delivery models across complex engineering environments.
• Strong knowledge of software‑development lifecycles, architecture governance, quality gates, DevSecOps, and production‑readiness practices.
• Experience establishing delivery metrics, executive scorecards, dashboards, and data‑driven improvement routines.
• Strong financial, capacity, vendor, resource, risk, and portfolio‑management capabilities.
• Ability to translate technical complexity into clear plans, decisions, and executive communications.

Qualifications

• Bachelor's degree or equivalent related experience required; advanced degree and relevant program-management certification preferred.
• 10+ years of progressive technology program, portfolio, project, or delivery-management experience, including significant people‑management experience.
• Demonstrated experience leading complex enterprise technology portfolios or transformation programs.
• Proven success establishing scalable governance, integrated plans, performance measures, and executive reporting.
• Experience managing teams, budgets, vendors, capacity, delivery risks, and cross‑organizational dependencies.
• Exceptional facilitation, negotiation, problem‑solving, written communication, and presentation skills.
• Experience in healthcare, pharmacy benefit management, regulated technology, or similarly complex environments preferred.

Location & Remote Work

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

Salary and Benefits

For this position, we anticipate offering an annual salary of 155,900 - 259,900 USD / yearly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus and long term incentive plan. At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health.

• medical
• vision
• dental
• well‑being and behavioral health programs
• 401(k)
• company paid life insurance
• tuition reimbursement
• a minimum of 18 days of paid time off per year
• paid holidays
• leaves of absence

Company Culture and EEO Statement

Doing something meaningful starts with a simple decision, a commitment to changing lives.

At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

The Cigna Group has a tobacco‑free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.