IT Process Manager - Operations

St. Peter's Health; Montana; Hybrid; USD 85,000 - 115,000; Full time

Job summary

St. Peter's Health seeks an IT Process Manager to lead ITSM operations and optimize the lifecycle of technology assets. The role ensures governance of incidents, problems, changes, and knowledge management, while overseeing procurement, vendor relations, and budget planning.

The ideal candidate has 3–5+ years in IT service operations or related finance management, strong communication, and a solid IT asset lifecycle understanding, with familiarity in ITAM tools and licensing considerations.

Qualifications

• 3–5+ years of experience in business, accounting, and financial management or IT service operations.
• Strong understanding of IT asset lifecycle management, purchasing processes and/or service management processes.
• Excellent organizational, analytical, and communication skills.
• Preferred: ITAM or service management tools, licensing, contract, incident/problem management, or depreciation knowledge.

Responsibilities

• Lead and optimize ITSM operations and the end-to-end lifecycle of technology assets.
• Govern incident, problem, change, and knowledge management processes.
• Oversee IT asset management, procurement, vendor relationships, and financial planning.
• Collaborate to improve service delivery, performance, and business outcomes.

Skills

ITIL knowledge

ITSM

Education

Bachelor's degree in Information Technology or related field

Tools

ITSM tools

ITAM tools

Job description

Job Description

Position Location: On‑Site, Hybrid, and/or Remote locations will be considered.

The IT Process Manager is responsible for leading and optimizing IT Service Management (ITSM) operations and the end‑to‑end lifecycle of the organization’s technology assets. This role drives operational excellence through effective governance of incident, problem, change, and knowledge management processes while overseeing IT asset management, procurement, vendor relationships, and financial planning. The ideal candidate is a collaborative leader with a strong understanding of ITIL best practices and a proven ability to improve service delivery, operational performance, and business outcomes.

Qualifications

• 3–5+ years of experience in business, accounting, and financial management or IT service operations.
• Strong understanding of IT asset lifecycle management, purchasing processes and/or service management processes.
• Excellent organizational, analytical, and communication skills.
• Preferred:
  • Experience with IT asset management (ITAM) or service management tools.
  • Knowledge of software licensing, vendor contract management, incident/problem management, or major incident processes.
  • Familiarity with accounting principles related to capitalization and depreciation.

Education: Bachelor’s degree in Information Technology, Business, Finance, or a related field (or equivalent experience).

License/Certification/Registry: ITAM, ITIL, or related certifications.