IT Platform Admin I/II/III/IV

Lifetime Workforce Solutions, LLC; City of Rochester (NY); On-site; USD 60,410 - 140,000; Full time

Job summary

Lifetime Workforce Solutions, LLC is seeking an IT Platform Administrator to ensure the availability and reliable operation of enterprise applications for users. You will monitor, respond to incidents, patch and maintain software, and promote self-service and automation while aligning with security and compliance requirements.

You will work with developers, QA, and business teams, document resolutions, participate in on‑call rotations, and continually improve platform performance, backups, and

Qualifications

• Associates degree or higher in a related field or 3+ years of enterprise platform experience.
• Basic knowledge of Linux and Windows OS.
• Basic scripting knowledge (PowerShell, Python, Bash, SQL).
• Basic knowledge of relational databases: Oracle, SQL Server, AWS Redshift.
• Basic cloud platform knowledge: Azure, AWS, Salesforce, Pega, GCP.
• Familiarity with monitoring tools, load balancers, and high-availability architectures.
• Familiarity with ITIL processes (Incident, Problem, Change, SLAs).
• Knowledge of source control and SDLC/DevOps practices.
• Good communication skills, ability to work independently across tasks.

Responsibilities

• Install, configure, troubleshoot, patch, and maintain enterprise software platforms for reliability and performance.
• Test, troubleshoot, optimize, and maintain applications.
• Monitor uptime and performance; manage backups and recoverability.
• Manage user and system accounts, access controls, and security policies.
• Collaborate with developers, QA, and business teams to triage incidents.
• Document resolutions with root-cause analysis.
• Use ticketing systems; coordinate with vendors for issue resolution.
• Maintain change-management documentation and release notes.
• Participate in on-call production support rotating shifts.
• Uphold company values, privacy policies, and attendance standards.
• Support additional duties as assigned.

Skills

Linux

Windows

PowerShell

Python

Bash

SQL

Oracle

SQL Server

AWS

Azure

GCP

Salesforce

Pega

Cloud platforms

Monitoring tools

Load balancers

High-availability

ITIL

Source control

Agile

Communication

Independent work

Education

Associates degree in Computer Science / IT / MIS / related field

Bachelor’s degree preferred

Three years of related experience

Job description

Summary

The IT Platform Administrator acts as a liaison between the business and technical resources by ensuring the availability and successful operation of applications for users. This individual demonstrates high responsibility and consistency by monitoring, responding, and troubleshooting incidents, installing, upgrading, and maintaining application currency. The role also identifies functionality to empower users through self‑service and automation, performs periodic audits, and maintains application compliance while advocating for stakeholders’ best interests.

Responsibilities

LevelI

• Installs, configures, troubleshoots, patches, and maintains enterprise software platforms to achieve reliable, highly available, well‑performing systems.
• Conducts testing, systems troubleshooting, performance optimization, and maintenance of applications.
• Monitors system uptime and performance, and maintains system configuration and backups to ensure recoverability within stakeholder specifications.
• Manages user and system accounts, network rights, and access to integrated systems in accordance with organizational and regulatory policies.
• Collaborates with cross‑functional teams, developers, QA personnel, and business teams to triage, troubleshoot, and facilitate incident resolution.
• Documents resolutions of problem tickets including root‑cause analysis.
• Uses the organization’s support ticketing system and partners with internal teams and vendors to analyze operational procedures, identify and escalates issues, and create effective resolutions.
• Prepares and maintains documentation per standards to comply with change management controls, providing feedback regarding release documentation to Release Management and development teams.
• Participates in on‑call production support rotation, including off‑hours.
• Displays integrity by supporting the company’s mission, values, Corporate Code of Conduct, and privacy policies.
• Maintains reliable attendance and performs other functions as assigned by management.

LevelII (additional to LevelI responsibilities)

• Proactively identifies system risks, provides recommendations, and plans for growth, system improvements, upgrades, and other system activities.
• Serves as a subject‑matter expert determining business requirements for maintaining and improving application software.
• Coordinates with vendors to stay informed of application functionality changes and reviews new releases for impact assessment.
• Generates relevant ideas for new and improved use of technology based on corporate business and stakeholder needs.
• Identifies best practices and participates in creating and monitoring organizational standards and controls.
• Defines and implements processes to maintain application security.

LevelIII (additional to LevelII responsibilities)

• Acts as a subject‑matter expert across a wide range of software components, systems, and vendors, mentoring less experienced team members.
• Participates in complex troubleshooting, supporting developers and vendors in resolution.
• Researches and maintains currency with new technologies, recommending strategy updates and changes when appropriate.
• Initiates and leads meetings, develops agendas, and tasks to ensure effective deployment and utilization of applications.
• Develops training, communication, and process documentation, and facilitates presentations.

LevelIV (additional to LevelIII responsibilities)

• Acts as a trusted advisor to the leadership team.
• Leads business‑critical project efforts for applications, emphasizing technology cost optimization.
• Provides mentorship to technical staff at all levels in their areas of expertise.
• Leads internal strategic efforts and is seen as a trusted advisor with peers.

Qualifications

All Levels

• Associates degree in Computer Science, Information Technology, Management Information Systems, Business, Analytics, or related field; or three (3) years of related experience.
• Prior professional, internship, or co‑op experience with enterprise‑scale platforms preferred.
• Basic knowledge of structured systems analysis and design with emphasis on systems administration, user support, project management, data integrity, and data gathering techniques.
• Basic knowledge of Linux and/or Windows operating systems.
• Basic knowledge of scripting languages such as PowerShell, Python, Bash, SQL, and/or others.
• Basic knowledge of relational database systems including Oracle, SQL Server, and AWS Redshift.
• Basic knowledge of cloud platforms such as Azure, AWS, Salesforce, Pega, and/or GCP.
• Basic knowledge of monitoring tools, load balancers, and high‑availability architectures.
• Basic knowledge of the ITIL process framework (Incident, Problem, Change, Service Level Management).
• Basic knowledge of source control processes and tools.
• Basic knowledge of application delivery, management structures, and reporting procedures, including familiarity with Agile development methodologies.
• Intermediate communication skills, written and verbal, across multiple channels.
• Intermediate ability to work independently while managing multiple tasks and deadlines.

LevelII (additional to LevelI qualifications)

• Bachelor’s degree in a related field preferred.
• Intermediate knowledge of operating systems, scripting languages, database management systems in distributed environments.
• Intermediate experience with computing resource management and optimization.
• Basic knowledge of content store application administration (e.g., FileNet, Alfresco, Data Lakes).
• Intermediate knowledge of content integration application administration (e.g., Content Navigator, WebSphere Application Server, Microsoft IIS).
• Intermediate knowledge of ETL tools such as Informatica, Azure Data Factory, Databricks, and/or AWS Glue.
• Intermediate knowledge of Active Directory or application‑based security roles.
• Intermediate knowledge of security, compliance, and audit policies.
• Intermediate experience of Disaster Recovery.
• Intermediate experience supporting Application Development initiatives through research, design, and implementation.
• Intermediate experience in SDLC (S2E) and DevOps practices.
• Intermediate experience developing process and training documentation and facilitating presentations.

LevelIII (additional to LevelII qualifications)

• Advanced experience in application integration tool administration.
• Advanced knowledge of technologies outside of core administration.
• Advanced experience in Disaster Recovery.
• Advanced skills in setting strategic vision in alignment with business objectives.
• Intermediate health insurance experience preferred.
• Advanced experience securing enterprise platforms on‑premises, in Azure, AWS, or application‑based security roles.
• Advanced experience in SDLC (S2E) and DevOps practices.
• Advanced experience presenting technical information to key stakeholders at all levels.

LevelIV (additional to LevelIII qualifications)

• Expert knowledge from an organizational technology perspective, seen as a senior‑level team member.
• Expert knowledge of technologies related to core administration.
• Intermediate competency in team leadership, facilitation, and project leadership.
• Advanced degree preferred.

Physical Requirements

• Ability to work prolonged periods sitting and/or standing at a workstation and working on a computer.
• Ability to work while sitting and/or standing at a workstation viewing a computer and using a keyboard, mouse, and/or phone for three or more hours at a time.
• Ability to travel across the service region for meetings and/or trainings as needed.
• Ability to work in a home office for continuous periods of time for business continuity.
• Participates in on‑call production support rotation, including off‑hours.

Benefits & Compensation

Compensation ranges by level:

• LevelI – $60,410 to $84,000
• LevelII – $60,410 to $106,929
• LevelIII – $79,068 to $142,322
• LevelIV – $87,766 to $157,978

The posted salary range reflects just one component of the total rewards package, which may also include group health and/or dental insurance, a retirement plan, wellness program, paid time away from work, and paid holidays.

Equal Opportunity & ADA Statement

In support of the Americans with Disabilities Act, this job description lists only those responsibilities and qualifications deemed essential to the position.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.