IT PC Specialist II

API Delevan, Inc.; Cleveland (OH); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Spending accounts (HSA/FSA)

401k Retirement Plan

Paid Time Off

Tuition Assistance

Job summary

Regal Rexnord is seeking a highly motivated IT PC Specialist II to provide onsite and remote support for our Cleveland location. You will maintain desktops, laptops, phones, and conferencing systems, and assist with corporate IT projects under the IT Infrastructure Manager.

You should have a Bachelor’s degree in IT or 2-3 years of equivalent experience, strong Office 365 skills, and experience with Active Directory. Local travel to Cleveland sites is required.

Qualifications

• Bachelor’s degree in information technology or related field or 2-3 years of equivalent work experience.
• Experience supporting Office 365 and identity management components.
• Experience with a ticketing system (Service Now preferred).
• Excellent knowledge of Windows 10/11 laptops/desktops and Active Directory.

Responsibilities

• Provides onsite and remote IT support for regional facilities from Cleveland, OH (hardware, teleconferencing, etc.).
• Maintains high levels of customer service across all end users, including executives.
• Works in a global phone and ticketing queue to report issues and requests.
• Educates and advocates the use of collaboration environments (O365, Outlook, Teams, SharePoint, OneDrive).
• Supports security patching and related IT infrastructure tasks.

Skills

Bachelor's degree

Office 365

Identity management

ServiceNow

Active Directory

Windows 10/11

Customer service

Multi-tasking

Analytical skills

Education

Bachelor’s degree in IT

Tools

ServiceNow

O365 suite

Job description

Work Model: This is a fully onsite role, with work performed at your designated Regal Rexnord office.

Position: IT PC Specialist II
Location: Cleveland, OH
Remote Type: On-Site
Reports To: Manager II, IT Infrastructure
Target Compensation: $70,000 - $80,000/year

The salary range provided is intended to display the value of the company's base pay compensation for all statewide locations across the United States. Salary is dependent on a multitude of factors, including but not limited to the physical worksite location, candidate's skill set, level of experience, education and internal peer compensation comparisons.

Position Overview: Are you passionate about network infrastructure and customer service? Do you enjoy working in a fast-paced IT environment? Regal Rexnord is seeking a highly motivated, innovative IT Support Specialist to provide onsite technical support and assist with corporate infrastructure projects. Under the general direction of the IT Infrastructure Manager, this position will provide onsite and remote technical support for user assistance in all assigned software applications, support processes, maintenance of desktop/laptops, phones, basic network connectivity, user account management and permissions, audio/video, projectors, room and desktop video conferencing, and assisting on-site leadership team as necessary. This position will also support Corporate IT infrastructure projects including global PC/Server patching, PC refresh/imaging processes, Anti-Virus and mobile device management and deployment.

Travel: Local to Cleveland, Ohio or surrounding sites as needed, travel expenses reimbursed.

Work Type: Onsite – This role follows an Onsite Work Schedule and requires working from your designated Regal Rexnord office on a full-time basis.

Key Responsibilities

• Provides onsite and remote IT support for regional Regal Rexnord facilities working from our Cleveland, OH location (hardware, systems, teleconferencing, etc.)
• Maintains a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner (with special emphasis on customer service when interacting with our executive staff).
• Work as part of a global phone and ticketing queue for end users to report issues and requests.
• Collaboration Support – Educate and advocate use of collaboration environments (O365, Outlook, Teams, SharePoint, OneDrive).
• Demonstrate the efficiency and effectiveness of collaboration within the organization, across organizations, and with customers.
• Acts as mentor to peers through the sharing of technical IT knowledge and guidance.
• Security: Understand and assist with the tools and process required to identify, test, deploy and support security patching.
• Issue Resolution: Troubleshoots, diagnoses, and resolves end user and network issues.
• Researches, analyzes and recommends the implementation of software or hardware changes to rectify any deficiencies or to enhance network performance.
• Network Connectivity: Provides support for network connectivity or related network issues for the user community.
• Performs related duties and fulfills responsibilities as required.
• Follows company standards and procedures.

Required Skills and Qualifications

• Bachelor’s degree in information technology or related field or 2-3 years of equivalent work experience.
• Experience supporting a hybrid remote work-from-home and in office workforce within a large corporate domain environment.
• Experience supporting Office 365 and identity management components.
• Experience working with a Ticketing system (Service Now preferred).
• Excellent technical knowledge of laptop and desktop computers including Windows 10/11 laptops and some experience with Active Directory.
• Strong ability to quickly learn new information system technology.
• Strong organization and multi‑tasking skills.
• Strong analytical skills; ability to think big and scale quickly.
• Excellent interpersonal, communication and influencing skills to establish trust, credibility and rapport at all levels of the organization; seen as humble, direct, and authentic.

Preferred Skills and Qualifications

• Knowledge of commercial enterprise-level tools and products to provide network services.
• Prior experience working at level 2/3 service desk and/or server management roles.
• Background working closely with IT admins and engineers across the globe in a distributed multi-national corporate environment.
• Familiarity with Microsoft technology stack.
• Familiarity with Windows and Unix based server technologies.
• Additional Certifications such as MCP, A++, CompTIA A+ preferred.
• ITIL Foundations V4 Certification or 2 years of equivalent experience.

Additional Attributes

• Informing - Provides the information people need to know to do their jobs and to feel good about being a member of the team, unit, and/or organization; provides individuals information so that they can make accurate decisions; is timely with information.
• Interpersonal Savvy - Relates well to all kinds of people, at all levels in the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
• Peer Relationships - Can quickly find common ground and solve problems for the good of all; can represent his/her own interests and yet be fair to other groups; can solve problems with peers with a minimum of noise; is seen as a team player and is cooperative; easily gains trust and support of peers; encourages collaboration; can be candid with peers.

Not Offering Sponsorship

Candidates must be eligible to work in the United States without requiring company sponsorship to obtain or keep U.S. work authorization.

Benefits

• Medical, Dental, Vision and Prescription Drug Coverage
• Spending accounts (HSA, Health Care FSA and Dependent Care FSA)
• Paid Time Off and Holidays
• 401k Retirement Plan with Matching Employer Contributions
• Life and Accidental Death & Dismemberment (AD&D) Insurance
• Paid Leaves
• Tuition Assistance

About Regal Rexnord

Regal Rexnord is a publicly held global industrial manufacturer with 30,000 associates around the world who help create a better tomorrow by providing sustainable solutions that power, transmit and control motion. The Company’s electric motors and air moving subsystems provide the power to create motion. A portfolio of highly engineered power transmission components and subsystems efficiently transmits motion to power industrial applications. The Company’s automation offering, comprised of controls, actuators, drives, and precision motors, controls motion in applications ranging from factory automation to precision control in surgical tools. The Company’s end markets benefit from meaningful secular demand tailwinds, and include factory automation, food & beverage, aerospace, medical, data center, warehouse, alternative energy, residential and commercial buildings, general industrial, construction, metals and mining, and agriculture.

Regal Rexnord is comprised of three operating segments: Industrial Powertrain Solutions, Power Efficiency Solutions, and Automation & Motion Control.

Regal Rexnord has offices and manufacturing, sales and service facilities worldwide. For more information, including a copy of the company’s Sustainability Report, visit RegalRexnord.com.

Equal Employment Opportunity Statement

Regal Rexnord is an Equal Opportunity and …

Equal Employment Opportunity Posters Notification to Agencies

Please note that Regal Rexnord Corporation and its affiliates and subsidiaries (‘Regal Rexnord’) do not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement or similar contract and approval from HR to submit resumes for a specific requisition, Regal Rexnord will not consider or approve payment to any third-parties for hires made.

At Regal Rexnord, our business purpose is to create a better tomorrow with sustainable solutions that power, transmit and control motion. Our Values Our values frame our culture - a shared understanding of how we think and act relative to our key stakeholders. We center our behaviors, actions and decisions around the following values: Integrity Responsibility Diversity, Engagement & Inclusion Customer Success Innovation with Purpose Continuous Improvement Performance Passion to Win ….with a Sense of Urgency