IT Operations Support

The Opus Group; Beaverton (OR); Hybrid; USD 65,000 - 75,000; Full time

Benefits offered by this job

Health & Dental Insurance

Employer 401K match

Paid parental leave

Pre-tax flexible spending accounts

Short-term disability & life insurance

Job summary

The Opus Group is seeking an IT Operations Support professional in Beaverton, OR to resolve day-to-day technology issues and keep employees productive. The role emphasizes strong customer service, triage, and timely problem resolution, with collaboration across IT teams to manage devices and software.

Eligible candidates have 3+ years in customer service and 2+ years in IT support, with solid Windows/Mac knowledge, security awareness, and experience with ticketing systems and asset management.

Qualifications

• 3+ years of customer service experience and at least 2 years in IT support.
• Effective written and verbal communication and collaboration skills.
• Proficient listener, able to translate requests into actionable tasks.
• Excellent troubleshooting and problem-solving skills.
• Awareness of Information Security best practices.
• Demonstrated knowledge of a broad range of hardware and software.

Responsibilities

• Assist users in-person at the Beaverton office and remotely for home offices.
• Provide exemplary in-person support to resolve tech challenges.
• Understand MS Windows and Mac operating systems.
• Troubleshoot a wide variety of software systems (local, client/server, cloud).
• Present a professional image as a company representative.
• Establish professional relationships with coworkers and management.
• Create and update end-user documentation as needed.
• Familiarity with on-premise servers and Wi-Fi network operations.

Skills

Customer service experience

IT support experience

Troubleshooting

Communication skills

Information Security basics

Hardware & software knowledge

Windows OS

Mac OS

Asset management

Ticketing system

Patch management

Tools

Windows OS

Mac OS

Asset management tools

Ticketing system

Patch management tools

Job description

Job Title: IT Operations Support

Group/Team: IT

Reports to: Director, IT Operations

Location: Beaverton, OR

Employment Type: FT, Exempt, Salary

Travel Requirements: <10%

WHO WE ARE

The Opus Group represents a shared services model that provides administrative support to our "house of brands." Our house of brands includes Opus, MAS and Verve. Our structure provides scalable and efficient administrative services and support that adds fuel to the growth of our brands. Operating independently, each brand serves its own clients with purposeful services and solutions.

OPUS AGENCY

Opus Agency partners with world-shaping brands like Amazon, Google, Microsoft, and Salesforce to catalyze movements through shared experiences. Crafted through our end-to-end capabilities and propelled from the epicenter of events, content, and community, these experiences are renowned for accelerating momentum - and success - for everyone involved.

Built across four decades, we scale excellence at the forefront of focused strategy, fearless creativity, emerging technology, and agile delivery. Today, as the flagship of The Opus Group, our team members are outperforming from hubs throughout the United States, in the heart of London, and around the world.

If you embody our cultural pillars—if you can bring versatility, embody optimism, elevate integrity, catalyze curiosity, and own excellence—then join us in fueling the future of brand movements.

WHAT WE ARE LOOKING FOR

The IT Operations Support position is responsible for resolving the day-to-day technology challenges that prevent employees from serving our customers. In addition to providing excellent customer service skills, triage, follow-through, and timely problem resolution, IT Operations Support technicians are responsible for reducing the amount of trouble tickets in the organization over time. This is achieved through root cause analysis, automation, implementation/configuration of tools, and a deep understanding of systems and cause/effect.

Through collaboration with the other IT team members (Business Systems Analysts, Security & Compliance, Infrastructure, and IT Management), the IT Operations Support technicians are responsible for managing existing desktop tools along with implementation, configuration, and roll out ofnew ones.This includes, but is not limited to, configuration management, asset management, system monitoring, patch management, and the ticketing system.

YOU SHOULD HAVE

• 3+ years of experience in customer service and at least 2 years in providing IT support specifically
• Effective written and verbal communication and collaboration skills
• Proficient listener, capable of translating requests into actionable tasks
• Excellent troubleshooting and problem-solving skills
• Awareness of Information Security best practices
• Demonstrated knowledge of a broad range of hardware and software

ESSENTIAL RESPONSIBILITIES

• Assist users in-person at the Beaverton office location, as well as remote assisting users who operate from home offices
• Provide exemplary customer support, primarily in-person, to resolve technology challenges experienced by our employees
• Understanding of MS Windows and Mac operating systems
• Knowledge of and ability to troubleshoot a wide variety of software systems, locally installed, client/server, and cloud based
• Present a professional image as a representative of the company
• Establish and maintain effective professional working relationships with co-workers, and every level of management
• Create and update end-user documentation, as needed
• Familiarity with on-premise server and Wi-Fi network operations

SUPERVISORY RESPONSIBILITIES

None

COMPETENCIES

• Builds and maintains understanding, mutual trust, respect, and meaningful cooperation with colleagues and clients
• Participates in projects to extend functional knowledge and/or industry understanding
• Solves less well-defined, practical issues for which overview, analysis and application of existing knowledge are required
• Responds thoughtfully and respectfully to the team and client
• Focused and actively listens in every interaction
• Displays curiosity and enthusiasm

WHAT YOU CAN EXPECT IN RETURN (For FT Roles)

• Full-time position
• Opportunities for growth and development
• Health & Dental Insurance (choice of plans)
• 100% Employer paid short-term disability and life insurance
• Opportunity to elect additional life insurance and LTD insurance at employee expense
• Paid parental leave
• Opportunity to contribute pre-tax dollars to flexible spending accounts
• 401(K) with employer match
• Flexibility in work schedules
• Generous time off

HOW WE’LL TAKE CARE OF YOU

Our job titles may span more than one career level. The starting salary for this role is between $65,000 and $75,000. Our salary ranges are based on third-party national average market compensation analysis. The actual salary is dependent upon many factors, such as: training, transferable skills, work experience, business needs, and market demands. The salary range is subject to change and may be modified in the future.

NOT SURE IF YOU SHOULD APPLY?

Studies show that those identifying as under-represented individuals might have talked themselves out of applying at this point. Don't worry about checking every single box. At The Opus Group we are dedicated to building a diverse, inclusive, and authentic team - so if you're excited about this role, but your past experience doesn't align perfectly with every single qualification in this job description, we encourage you to apply anyway. You may just be the right candidate for this role, or we may have other roles that better align with your skillset.

Physical Requirements

Individuals will be required to sit for the majority of the day and will be required to stand as needed. May require walking primarily on a level surface for periodic periods throughout the day. Reaching above shoulder heights, below the waist or lifting as required to file documents or store materials throughout the workday. Proper lifting techniques required.Individuals will be required to travel via airplane, train, taxi, car and/or other means of transportation as needed.

The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.

OTHER DUTIES AND ACKNOWLEDGEMENT

The above noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the employee/ candidate a general sense of the responsibilities and expectations of the position. Duties, responsibilities, and activities may change at any time with or without notice. This does not create an employment contract, implied or otherwise, other than an "at will" relationship. This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Opus Agency does not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All employment is decided based on qualifications, merit, and business need. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

#LI-Remote #LI-AM1