IT Operations Specialist I FT

The Arc of Monroe; City of Rochester (NY); On-site; USD 32,000 - 33,000; Full time

Benefits offered by this job

Job summary

The Arc of Monroe is seeking an IT Help Desk Specialist to serve as the first point of contact for technology support. In partnership with the MSP, you will provide frontline technical support, resolve routine issues, and coordinate escalations to ensure employees receive timely assistance.

_required qualifications include an associate degree or equivalent, 1–2 years of IT support experience, and familiarity with Windows and Microsoft 365. Transportation to multiple sites is required._

Qualifications

• Associate degree or equivalent in IT/CS or related field.
• 1–2 years of IT help desk or desktop support experience preferred.
• Experience supporting Windows and Microsoft 365 environments preferred.

Responsibilities

• Provide frontline technical support across The Arc of Monroe.
• Resolve routine technology issues and coordinate escalations.
• Help ensure employees receive timely and effective assistance.

Skills

Help desk experience

Windows support

Microsoft 365 administration

Education

Associate degree or equivalent in IT/CS

Job description

• Base Pay $23.00 - $24.00 / Hour
• Employee Type Full-Time 37.5+

Serves as the first point of contact for technology support across The Arc of Monroe. Working in partnership with the organization's third-party Managed IT Services Provider (MSP), this position provides frontline technical support, resolves routine technology issues, coordinates escalations, and helps ensure employees receive timely and effective assistance.

Requirements

• Associate degree in Information Technology, Computer Science, or a related field preferred; an equivalent combination of education and relevant experience will be considered.
• One to two years of IT help desk, desktop support, or comparable technical support experience preferred.
• Experience supporting Microsoft Windows and Microsoft 365 environments preferred.

Licensure/Certification

• Must have access to timely and reliable transportation to transport self to multiple sites.

Summary

The listed base pay range is a good faith representation of current potential base pay for successful applicants. It may be modified in the future. Pay is determined by factors including experience, relevant qualifications, internal equity, and location.