IT Operations Specialist

ATOMS Careers page; San Francisco (CA); On-site; USD 93,000 - 110,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Company-paid life and disability

Voluntary insurance options

401(k)

Health Savings Account (HSA)

Flexible Spending Accounts

Discretionary vacation days

8 paid holidays

Job summary

Atoms is building the physical AI stack for real-world operations, seeking an experienced IT Support Lead for our San Francisco team. You will own the service desk, respond to tickets, and manage conference-room AV for executive events.

Role requires hands-on experience with SaaS stacks, security basics, and provisioning new staff with hardware and software. Base onsite work, strong cross-functional collaboration, and growth opportunities.

Qualifications

• 5+ years of relevant work experience, including 3–5+ years in IT Operations or Support.
• Experience at SaaS, e-commerce, real estate, or technology companies with global scope.
• Hands-on AV, conferencing systems, and networking experience.
• Familiarity with MDM, EDR, certificates and compliance requirements.
• Ability to remain calm and effective during live executive events.
• Interest in AI and prompt engineering to improve efficiency.
• Strong communication skills and a proactive, people-centered approach.

Responsibilities

• Be the Go-To for IT Support: respond to first and second-level requests across devices, network, and conferencing systems.
• Own the Service Desk: manage tickets, calls, and emails within SLA guidelines.
• Run High-Stakes AV: set up and support AV for conferences and live events.
• Onboarding & workstation deployment: onboard new hires, create accounts, deploy hardware & software.
• Administer SaaS licenses: manage O365, Teams, Google Workspace, Jira, Confluence, Zoom, Slack.
• Secure the Environment: implement security measures and keep assets compliant.
• Keep Systems Healthy: monitor diagnostics and perform maintenance and upgrades.
• Build the Blueprint: document failures and resolutions accurately.

Skills

Initiator mindset

AV & connectivity

Security know-how

Grace under pressure

Future-focused

People skills

Proven experience

Tools

O365

Teams

Google Workspace

Jira

Confluence

Zoom

Slack

Job description

Atoms is building the machines that power the next era of progress.

Over the last decade, software has transformed the digital world. But the physical world, where food is made, minerals are mined, goods are moved, and industries are run, remains far less intelligent, far less efficient, and far more constrained. We’re changing that.

Atoms builds Physical AI— real-world robots for the industries that move civilization forward, starting with food, mining, and transport. Our systems are designed to understand, predict, and control the real world with precision, turning complex physical operations into something more reliable, more scalable, and more productive.

This work requires more than robotics. It requires deep integration across hardware, software, AI, operations, manufacturing, and real estate. We don’t just build machines in a lab. We deploy them into real environments, operate them, learn from them, and improve them until they work at scale.

We are roboticists, engineers, operators, and builders. We believe the next great technology companies will not only transform information, but the physical systems that shape everyday life.

If you want to work on hard problems with real-world impact, join us.

What you'll do

• Be the Go-To for IT Support: Respond to first and second-level requests and issues across workstation hardware and software, network connectivity, and audio, video, and web conferencing systems.
• Own the Service Desk: Actively handle Service Desk tickets, incoming calls, and emails, escalating end user requests within established Service Level Agreements.
• Run High-Stakes AV: Set up and support AV for conference rooms and high-profile presentations, including audio mixers, microphones, camera management, and meeting and webinar settings. Stay calm under pressure during live broadcasts and executive-facing events.
• Onboarding & Workstation Deployment: Onboard new employees, create accounts, and configure their hardware and software; help train new staff on the tools they use. Procure and deploy Windows workstations.
• Administer Modern Tech: Perform basic administration of software and service licensing for our SaaS stack, including O365, Teams, Google Workspace, Jira, Confluence, Zoom, and Slack.
• Secure the Environment: Implement and monitor security measures, certificates, and company compliance requirements. Support and maintain LAN/WiFi, MDM, EDR, and related technologies to keep IT assets secure.
• Keep Systems Healthy: Review diagnostics, assess the functionality and efficiency of systems, and handle configuration, maintenance, upgrades, and troubleshooting of workstations, laptops, mobile devices, and printers.
• Build the Blueprint: Accurately document hardware failures, repairs, installations, and removals by recording service desk problem-solving responses.

What we're looking for

• The "Initiator" Mindset: We are a startup environment. We need someone independent and autonomous who identifies problems and takes charge without waiting for a manual.
• Proven Experience: 5+ years of relevant work experience, including 3–5+ years in IT Operations or Support.
• The Right Background: Experience at SaaS, e-commerce, real estate, sales or product-driven, consulting, or technology companies, ideally with global scope and large operations teams.
• AV & Connectivity Expertise: Hands-on experience with conferencing systems, live event AV, and networking (LAN/WiFi).
• Security Know-How: Familiarity with MDM, EDR, certificates, and compliance requirements.
• Grace Under Pressure: Comfortable supporting live, executive-facing events where things have to work the first time.
• Future-Focused: You are well-versed in (or eager to master) AI and Prompt Engineering to increase efficiency.
• Personable & Proactive: You enjoy interacting with people and can translate complex technical issues into easy-to-understand solutions for your colleagues.

At Atoms, you’ll work on one of the defining challenges of our time—bringing automation into the physical world to drive real, lasting impact. We exist to uncover valuable unknown truths and turn them into progress, which means constantly pushing beyond what’s known and building what doesn’t yet exist. The work is ambitious and often challenging, but it’s grounded in a shared sense of purpose and a team committed to seeing it through together. Our work only matters if it serves others, and we know that meaningful progress depends on the trust of the people we serve and the strength of our team—so we invest in both, creating an environment where you can do your best work and grow.

What else you need to know

This role is based in our San Franciscooffice. Atoms is a company driven by invention and continuous change - we are constantly reimagining our industries, building new products, and refining how we operate. We do our best work together. That’s why all of our office-based teams work onsite, five days a week.

The base salary range for this role is $93,000 - $110,000 per year.

Actual compensation will be determined on an individual basis and may vary depending on experience, skills, and qualifications.

Base salary is just one part of your total rewards package. You may also be eligible for equity awards and an annual performance-based bonus.

Benefits Summary (USA Full-Time Exempt Employees):

• Medical, dental, and vision insurance (multiple plans, incl. HSA options).
• Company-paid life and disability insurance (short- and long-term).
• Voluntary insurance: accident, critical illness, hospital indemnity.
• Optional supplemental life insurance for self, spouse, and children.
• 401(k).
• Health Savings Account (HSA)
• Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
• Discretionary vacation days
• 8 paid holidays per year

Benefits are subject to change at the company's discretion.
Atoms accepts applications on an ongoing basis.

Ready to join us as we serve those who serve others?

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