IT Operations & Security Manager

Modern Construction and Facilities Maintenance; Charlotte (NC); Hybrid; USD 85,000 - 100,000; Full time

Benefits offered by this job

Annual bonus

Medical, dental, vision benefits

401(k) with 3% match

Training/professional development

Job summary

Modern Construction Services is seeking a hands-on IT leader to build and own IT operations, identity & access, security governance, endpoint management, and systems continuity from the ground up. The role combines hands-on work with strategic governance for a distributed workforce in a hybrid Charlotte-based setting.

You will manage Microsoft 365, Entra ID/Azure AD, VPN, and asset management while shaping policies, documentation, and scalable processes.

Qualifications

• Several years of hands-on IT across support, systems admin, and security.
• Strong Entra ID/Azure AD identity & access management.
• Cybersecurity fundamentals: endpoint protection, email security, DR, incident response.
• Microsoft 365 experience (Teams, SharePoint, Outlook).
• VPN + remote-access support for distributed teams.
• Endpoint/device management + IT asset/license management.
• Vendor/MSP management, ideally including bringing services in-house.
• Systems‑integration literacy + SSO experience.
• Judgment to balance protection with enablement and build from scratch.

Responsibilities

• Run day-to-day IT support for office + field teams.
• Manage help desk, hardware/software issues, connectivity, and access.
• Administer Microsoft 365 (Teams, SharePoint, Outlook).
• Support VPN and remote access for a distributed workforce.
• Own identity, access, and security governance with Entra ID/Azure AD.
• Manage provisioning/deprovisioning and RBAC in Entra ID/Azure AD.
• Oversee endpoint management and device deployments.
• Build incident-response capability and business continuity planning.
• Migrate systems and integrate with Procore, Sage, Fexa.
• Create SOPs and documentation for scalable IT processes.
• Support remote + field workforce with mobile-first tools.

Skills

Azure AD

Microsoft 365

IT operations

VPN support

Security governance

Endpoint management

Documentation

Vendor management

SSO

Incident response

Tools

Procore

Sage Timberline

Fexa

ProEst

Workable

Job description

Modern Construction Services

Charlotte, NC (Hybrid)

Salary: $90,000 + annual performance bonus

Modern Construction Services (MCS) is a certified WBENC women‑owned commercial construction and facilities maintenance company headquartered in Charlotte and serving clients nationwide. We're bringing IT in‑house for the first time — and this role builds the entire foundation.

If you want to own IT operations, identity & access, security governance, endpoint management, and the systems that keep a fast‑growing company running, this is your seat. You're not maintaining someone else's playbook. You're building the function from the ground up.

What You'll Own

IT Operations & Support

• Run day‑to‑day IT support for office + field teams
• Manage help desk, hardware/software issues, connectivity, and access
• Administer Microsoft 365 (Teams, SharePoint, Outlook, Office)
• Support VPN and remote access for a distributed workforce
• Take full ownership of company phone systems (first 30 days priority)

Identity, Access & Security Governance

• Manage provisioning, deprovisioning, and role‑based access in Entra ID/Azure AD
• Review and right‑size software + SharePoint permissions
• Administer MFA, SSO, and secure access across platforms

Endpoint, Hardware & Inventory

• Manage standard device builds and endpoint management
• Run new‑hire setups end‑to‑end
• Oversee equipment return, wipe, redeployment, and mobile plans
• Maintain IT asset records, licenses, purchasing, and budgeting

Cybersecurity & Continuity

• Own endpoint protection, email security, patching, backups, and DR
• Build incident‑response capability and lead response
• Own business continuity and redundancy planning

Systems, Migrations & Integrations

• Support new platforms and SSO rollout
• Bring systems‑integration literacy across Procore, Sage, Fexa
• Administer company website + careers page and ATS feed

Policy & Governance

• Partner with HR + leadership on IT safety, security, and acceptable‑use policies
• Contribute technical guidance on AI/ML/LLM governance
• Keep policy practical, current, and enforceable

Vendor Transition & Documentation

• Manage clean transition off external IT vendor
• Write SOPs and documentation for scalable IT processes
• Support remote + field workforce with mobile‑first tools

What The Work Looks Like

• You're the person the whole company relies on when technology must work
• You step into an environment with active change, not a quiet maintenance seat
• Hybrid role: onsite for onboarding + hands‑on work, remote‑eligible otherwise
• Mix of hands‑on (imaging laptops, issuing phones) and heads‑down (identity, security, governance)
• You support people wherever they are — VPN issues don't wait
• You set the standard, build the systems, and create documentation that lasts

Who You Are

• You take ownership and act in the company's best interest
• You balance protection with enablement
• You see around corners on security and reduce risk early
• You build systems and documentation that scale
• You communicate clearly and explain the "why"
• You stay steady under load — migrations + full support board don't rattle you

Requirements

What You Bring

• Several years of hands‑on IT across support, systems admin, and security
• Strong Entra ID/Azure AD identity & access management
• Cybersecurity fundamentals: endpoint protection, email security, DR, incident response
• Microsoft 365 experience (Teams, SharePoint, Outlook)
• VPN + remote‑access support for distributed teams
• Endpoint/device management + IT asset/license management
• Vendor/MSP management, ideally including bringing services in‑house
• Systems‑integration literacy + SSO experience
• Judgment to balance protection with enablement and build from scratch

Nice to Have

• Experience with SSO implementations or cutovers
• Familiarity with Procore, Fexa, Sage Timberline, ProEst
• Exposure to AI/ML/LLM governance
• Business phone system administration
• Website/careers‑page + ATS feed administration (Workable)
• Certifications: Security+, Microsoft (Entra/Azure/M365), Cisco
• Experience supporting construction, facilities, or field‑based workforce

What Sets a Strong Manager Apart Here

• Strong builds systems + documentation so the lights stay on without one person
• Strong grants the right access and reviews it regularly
• Strong protects the company while enabling people to work
• Strong prevents incidents with policies, backups, and controls
• Strong gets ahead of migrations and integrationsStrong leads AI governance instead of ignoring it

Why You'll Want to Be Here

At MCS, you join a women‑owned, Charlotte‑based company that's growing fast and doing it on purpose. We're big enough to offer a real career path and small enough that your work gets seen. Our culture runs on shared standards — we coach, we communicate clearly, we take safety seriously, and we do what we said we would do.

This role sits at the front of something. You're building the IT function with trust, ownership, and room to grow as we scale.

Benefits

Compensation & Benefits

• Competitive salary + training/professional development allowance
• Annual company performance bonus
• Medical, dental, vision, and full benefits package
• 401(k) with 3% match
• The chance to build a function from the ground up with room to grow

Modern Construction Services is an equal opportunity employer. We evaluate every candidate on merit and do not discriminate on the basis of any protected status under applicable law.