IT Operations Manager
General Dynamics Information Technology, Inc.
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Job summary
General Dynamics Information Technology, Inc. seeks an IT Operations Manager to lead enterprise technology services that support mission-critical programs.
You will guide day-to-day IT operations, cloud modernization, and governance while aligning with security and compliance requirements. The role requires strong leadership, communications, and collaboration with diverse teams to ensure reliable and secure technology across the organization, including disaster response capabilities and program
Qualifications
- 5+ years of related IT operations experience.
- Bachelor's degree in IT, CS, or related field required.
- Experience supporting federal government information systems.
Responsibilities
- Direct and coordinate daily IT service delivery across infrastructure, cloud services, enterprise applications, identity management, and end-user support.
- Lead operational reviews and status meetings while monitoring project and program performance.
- Coordinate environment provisioning, production releases, and readiness reviews.
- Ensure compliance with federal security requirements and governance policies.
- Manage and mentor technical staff, contractors, and service providers.
- Lead change management and CAB activities to ensure safe deployments.
Skills
Education
Job description
Communication, Information Technology Operations, Services Management
Type of Requisition: Regular
Clearance Level Must Currently Possess: None
Clearance Level Must Be Able To Obtain: None
Public Trust/Other Required: BI Full 6C (T4)
Job Family: Administration
Communication, Information Technology Operations, Services Management
None
5 + years of related experience
No
IT Operations Manager
The IT Operations Manager provides strategic and operational leadership for enterprise technology services supporting mission-critical programs, grants management, volunteer service initiatives, disaster response activities, and agency business operations. This role oversees day-to-day IT operations while serving as a senior technical advisor responsible for cloud infrastructure, enterprise applications, cybersecurity coordination, change management, operational governance, and modernization initiatives. The position requires a blend of leadership, technical expertise, project management, and stakeholder engagement to ensure secure, reliable, and compliant technology services.
- Direct and coordinate daily IT service delivery across infrastructure, cloud services, enterprise applications, identity management, and end-user support.
- Establish operational priorities, resource allocations, and service delivery expectations.
- Lead operational reviews and status meetings while monitoring project and program performance.
- Ensure operational activities align with strategic goals and mission requirements.
- Serve as escalation point for operational issues, outages, and service disruptions.
- Provide leadership for Microsoft Azure and cloud modernization initiatives.
- Oversee cloud infrastructure deployments, networking, platform services, storage, databases, and identity services.
- Coordinate environment provisioning, production releases, and operational readiness reviews.
- Ensure solutions comply with federal security and architecture requirements.
- Support operational management of enterprise applications including:
- ServiceNow
- Azure DevOps
- Microsoft 365
- Custom mission support applications
- Review application onboarding requests and operational impacts.
- Coordinate application lifecycle management and production support activities.
- Support governance decisions regarding application hosting and enterprise integration strategies.
- Lead Change Advisory Board (CAB) activities and operational governance processes.
- Review technical change requests for risk, compliance, operational impact, and implementation readiness.
- Coordinate stakeholders, technical teams, and agency leadership during change planning and execution.
- Ensure accurate documentation, implementation plans, testing procedures, and rollback strategies.
- Promote successful change adoption across the organization.
- Partner with agency cybersecurity teams to maintain a secure and compliant operating environment.
- Support Security Impact Assessments (SIAs), Authority to Operate (ATO) activities, and audit responses.
- Evaluate operational risks associated with new applications, integrations, and cloud services.
- Ensure compliance with federal security requirements, FISMA controls, and agency governance policies.
- Participate in incident response and security remediation activities.
- Support technology platforms that enable client’s programs and mission operations.
- Coordinate IT services supporting disaster services initiatives and emergency response capabilities.
- Ensure operational readiness of systems that support program delivery and field activities.
- Collaborate with program offices to align technology investments with agency priorities.
- Manage and mentor technical staff, contractors, and service providers.
- Coordinate work across engineering, operations, cybersecurity, networking, and application support teams.
- Support workforce planning, onboarding, performance management, and training initiatives.
- Foster collaboration and accountability among cross-functional teams.
- Identify opportunities to improve operational efficiency through automation and process improvement.
- Lead modernization initiatives involving cloud adoption, security enhancement, and service transformation.
- Provide recommendations to leadership on technology investments and operational improvements.
- Evaluate emerging technologies and industry best practices for agency adoption.
- Bachelor's degree in Information Technology, Computer Science, or related field.
- 8+ years of progressive IT experience.
- 3+ years in operational leadership, management, or supervisory roles.
- Experience supporting federal government information systems.
- Demonstrated expertise with:
- Microsoft Azure
- Microsoft 365
- Identity and Access Management
- ServiceNow
- Cloud Operations
- Enterprise Application Support
- Change Management
- Experience leading cross-functional operational teams.
- Strong written and verbal communication skills.
- Experience supporting federal civilian agencies.
- Experience managing Azure cloud environments and DevOps pipelines.
- Knowledge of federal cybersecurity frameworks and compliance requirements.
- Experience supporting Disaster Services, Grants Management, Volunteer Programs, or Mission Support systems.
- ITIL, PMP, Microsoft Azure, CISSP, or related certifications.
The likely salary range for this position is $123,250 - $166,750. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
40
None
Remote
Any Location / Remote
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year. Paid leave and paid holidays are prorated based on the employee’s date of hire. The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.
As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.
We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development. Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc.
Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans
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