IT Operations Manager

Coreweave; New York (NY); On-site; USD 140,000 - 210,000; Full time

Benefits offered by this job

Medical, dental, vision insurance (100

Life Insurance

401(k) with employer match

Flexible PTO

Parental Leave

Hybrid/onsite office culture

Job summary

CoreWeave is seeking an IT Operations Manager to lead and scale its internal IT support function. You will oversee day-to-day IT operations, drive process improvements, and implement tooling and automation.

The role requires strong leadership, technical fluency, and the ability to navigate ambiguity in a fast-moving environment. You will work with senior ICs and cross-functional partners to align support with broader infrastructure, security, and systems strategy, ensuring a high-quality

Qualifications

• 5–8 years in IT support/IT operations or internal infrastructure roles
• 1–3 years leading IT support teams
• Experience with ticketing systems, SLA management, and escalation handling
• Strong ability to manage a queue while maintaining user experience
• IAM, endpoint management, and security best practices knowledge
• Experience creating documentation, playbooks, and repeatable processes

Responsibilities

• Lead and scale CoreWeave’s internal IT support function
• Oversee day-to-day IT operations and a support team
• Drive improvements in processes, tooling, and automation
• Collaborate with senior ICs and cross-functional partners
• Balance hands-on work with leadership responsibilities

Skills

IT support experience

IT operations leadership

Ticketing & SLA management

Escalation handling

IAM & security basics

Documentation & playbooks

Hands-on leadership

Cross-functional collaboration

Tools

Okta

Jamf

Intune

Freshservice

Google Workspace / M365

Terraform

Job description

CoreWeave is The Essential Cloud for AI™. Built for pioneers by pioneers, CoreWeave delivers a platform of technology, tools, and teams that enables innovators to build and scale AI with confidence. Trusted by leading AI labs, startups, and global enterprises, CoreWeave combines superior infrastructure performance with deep technical expertise to accelerate breakthroughs and turn compute into capability. Founded in 2017, CoreWeave became a publicly traded company (Nasdaq: CRWV) in March 2025. Learn more at www.coreweave.com.

About the Team

IT Operations at CoreWeave is responsible for delivering a secure, reliable, and scalable technology experience for employees across the company. The team partners closely with Security, Systems Engineering, People Ops, and Engineering to support the full employee lifecycle while continuously improving reliability, automation, and operational maturity.

About the Role

As an IT Operations Manager, you will lead and scale CoreWeave’s internal IT support function, ensuring a high-quality, consistent, and efficient experience for employees across the organization. This role blends people leadership, operational ownership, and technical oversight, with a focus on building a support model that can scale alongside the company’s rapid growth.

You will manage a team responsible for day-to-day IT support while driving improvements in processes, tooling, and automation. You’ll work closely with senior ICs and cross-functional partners to ensure support operations align with broader infrastructure, security, and systems strategy.

This role requires strong operational judgment, technical fluency, and the ability to lead through ambiguity in a fast-moving environment.

Who You Are

• 5–8 years of experience in IT support, IT operations, or internal infrastructure roles, preferably in cloud-native or high-growth environments
• 1–3 years of experience managing or leading IT support teams
• Strong experience operating within IT support environments, including ticketing systems, SLA management, and escalation handling
• Proven ability to manage and prioritize a support queue while maintaining high-quality user experience
• Experience administering or working with core IT systems such as Okta, Jamf, Intune, Freshservice, and Google Workspace / M365
• Solid understanding of identity and access management, endpoint management, and security best practices (MFA, device compliance, EDR)
• Experience improving processes and driving operational efficiency within a support or IT environment
• Strong communication and interpersonal skills, with the ability to partner effectively across teams
• Comfortable balancing hands‑on involvement with team leadership responsibilities
• Experience building documentation, playbooks, and repeatable operational processes

Preferred

• Experience building or scaling IT support teams in high-growth environments
• Exposure to automation and scripting (Python, Bash, PowerShell) or infrastructure-as-code tools (Terraform)
• Familiarity with compliance frameworks such as SOC 2 or ISO 27001
• Experience supporting hybrid or distributed workforces
• Background in project or program management
• Experience coordinating or delivering cross‑functional IT initiatives (e.g., SaaS rollouts, office buildouts, lifecycle programs)

Wondering if You’re a Good Fit?

We believe in investing in our people and value diverse experiences—even if you don’t meet every requirement. You may be a great fit if:

• You enjoy building scalable, reliable IT support systems that grow with the business
• You’re motivated by improving processes, reducing friction, and increasing operational efficiency
• You take pride in developing people and creating high‑performing, service‑oriented teams
• You’re comfortable navigating ambiguity and making decisions that improve long‑term outcomes

Why CoreWeave?

At CoreWeave, we work hard, have fun, and move fast. We’re in an exciting phase of hyper‑growth, building the essential cloud platform for AI innovators. We value curiosity, ownership, and collaboration, and we’re not afraid to embrace a little chaos as we scale.

Our core values guide how we work:

• Be Curious at Your Core
• Act Like an Owner
• Empower Employees
• Deliver Best‑in‑Class Client Experiences
• Achieve More Together

We foster an environment that encourages independent thinking, collaboration, and continuous learning. Growth opportunities are expanding rapidly, and you’ll work alongside talented teammates who want to learn from you—and help you grow, too.

What We Offer

The range we’ve posted represents the typical compensation range for this role. To determine actual compensation, we review the market rate for each candidate which can include a variety of factors. These include qualifications, experience, interview performance, and location.

In addition to a competitive salary, we offer a variety of benefits to support your needs. The benefits below reflect our US‑based offerings; for roles in other locations, benefits vary and are shared during the hiring process. These include:

• Medical, dental, and vision insurance – 100% paid for by CoreWeave
• Company‑paid Life Insurance
• Voluntary supplemental life insurance
• Short and long‑term disability insurance
• Flexible Spending Account
• Health Savings Account
• Tuition Reimbursement
• Ability to Participate in Employee Stock Purchase Program (ESPP)
• Mental Wellness Benefits through Spring Health
• Family‑Forming support provided by Carrot
• Paid Parental Leave
• Flexible, full‑service childcare support with Kinside
• 401(k) with a generous employer match
• Flexible PTO
• Catered lunch each day in our office and data center locations
• A casual work environment
• A work culture focused on innovative disruption

California Applicants

California Consumer Privacy Act

Equal Opportunity & Accommodations

CoreWeave is an equal opportunity employer, committed to fostering an inclusive and supportive workplace. All qualified applicants and candidates will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.

As part of this commitment and consistent with the Americans with Disabilities Act (ADA), CoreWeave will ensure that qualified applicants and candidates with disabilities are provided reasonable accommodations for the hiring process, unless such accommodation would cause an undue hardship. If reasonable accommodation is needed, please contact: [e-mail].

Export Control Compliance

This position requires access to export controlled information. To conform to U.S. Government export regulations applicable to that information, applicant must either be (A) a U.S. person, defined as a (i) U.S. citizen or national, (ii) U.S. lawful permanent resident (green card holder), (iii) refugee under 8 U.S.C. § 1157, or (iv) asylee under 8 U.S.C. § 1158, (B) eligible to access the export controlled information without a required export authorization, or (C) eligible and reasonably likely to obtain the required export authorization from the applicable U.S. government agency. CoreWeave may, for legitimate business reasons, decline to pursue any export licensing process.