IT Operations Manager

OUTDOOR LIVING SUPPLY LLC; Elm (PA); Remote; USD 115,000 - 130,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Company-paid Life Insurance

Company-paid LTD

401(k) with Company Match

Paid Time Off & Holidays

Career Development & Advancement

Job summary

Outdoor Living Supply is seeking an experienced Manager, IT Operations to lead technology infrastructure, outsourced IT support, and service providers across a multi-location network. The role combines hands-on technical leadership with strategic planning to keep services reliable, secure, and efficient for employees.

You will oversee networks, cloud, Microsoft 365, identity management, and third-party providers, driving improvements, incident response, and cost optimization while collaborating

Qualifications

• Over 10 years of progressive IT experience including operations, infrastructure, service delivery, and leadership.
• Broad knowledge of enterprise networking, cloud services, and Microsoft 365.
• Experience with outsourced IT services, vendor management, and security considerations.
• Strong incident management, performance measurement, and operational improvement skills.

Responsibilities

• Oversee performance, reliability, and availability of networks, servers, cloud infra, and telecom across locations.
• Provide operational oversight of Microsoft 365, identity management, and collaboration tools via third parties.
• Identify risks, coordinate improvements, and scale infrastructure reliability and efficiency.
• Lead infrastructure initiatives with PM, internal teams, and external providers.
• Guide troubleshooting and participate in problem resolution as needed.
• Manage relationships with MSPs, SaaS admins, security providers, and consultants.
• Set service expectations, monitor vendor performance, and ensure timely support.
• Develop service standards and reporting on quality, issues, and improvements.
• Support incident coordination and escalation with responsible teams.
• Improve support processes, automation, and self-service for productivity.
• Collaborate with security leaders to implement measures within services.
• Advise CIO on planning, vendor performance, and cost efficiency.
• Foster collaboration across IT and business units.
• Demonstrate Fortitude values: Fun, Optimism, Respect, Teamwork, Integrity, Trust, Unity, Drive, Empowerment.

Skills

IT leadership

Networking

Cloud infrastructure

Microsoft 365

Identity management

Vendor management

Incident management

Service delivery

Performance metrics

Multi-location support

Communication

Leadership

Education

Bachelor’s degree preferred

Job description

Outdoor Living Supply (OLS) is a leading wholesale distributor of outdoor living products, serving professional contractors, dealers, and customers through a growing network of locations across the United States.

We are seeking an experienced Manager, IT Operations to oversee our technology infrastructure, outsourced IT support, and service providers. This opportunity is ideal for a hands‑on technical leader who enjoys solving problems, improving service delivery, and making technology work better for employees.

You’ll combine technical expertise with operational leadership to keep services reliable, secure, and efficient across OLS locations while helping shape technology improvements that support our growing business.

What You’ll Do

• Oversee the performance, reliability, and availability of networks, Wi‑Fi, internet connectivity, servers, cloud infrastructure, and telecommunications across all locations.
• Provide operational oversight of Microsoft 365, identity management, collaboration tools, and IT management systems administered by third‑party providers.
• Identify infrastructure risks and recurring issues, and coordinate improvements that strengthen reliability, efficiency, and scalability.
• Lead infrastructure initiatives in partnership with project management, internal teams, and external providers.
• Provide technical guidance and participate directly in troubleshooting and problem resolution when needed.
• Manage relationships with managed service providers, outsourced IT support, SaaS administrators, security providers, and technology consultants.
• Establish service expectations, monitor vendor and service desk performance, and hold providers accountable for timely, effective support.
• Develop practical service standards and reporting that highlight service quality, recurring issues, and improvement opportunities.
• Support incident coordination and escalation in partnership with the teams responsible for individual systems.
• Improve support processes, automation, and self‑service to enhance employee productivity and satisfaction.
• Partner with the virtual Chief Information Security Officer and security providers to implement effective security measures within assigned services.
• Advise the CIO on technology planning, vendor performance, investment decisions, and opportunities to improve costs and operational efficiency.
• Build productive relationships across IT and the business, leading improvements through collaboration and accountability.
• Demonstrate OLS’s FORTITUDE values: Fun, Optimism, Respect, Teamwork, Integrity, Trust, Unity, Drive, and Empowerment.

What You’ll Bring

• At least 10 years of progressive IT experience, including IT operations, infrastructure, service delivery, and technical leadership.
• Broad technical knowledge of enterprise networking, cloud infrastructure, Microsoft 365, identity management, and technology operations.
• Demonstrated experience managing outsourced IT services, managed service providers, and third‑party technology vendors.
• Strong understanding of incident management, service delivery, performance measurement, and operational improvement.
• Ability to evaluate technical recommendations, challenge vendors constructively, and make sound decisions based on business needs and employee impact.
• Proven ability to influence stakeholders, drive accountability, and lead initiatives across teams without direct reporting authority.
• Strong communication, organizational, problem‑solving, and leadership skills.
• Experience supporting multi‑location organizations, particularly distribution or retail environments, strongly preferred.
• Bachelor’s degree preferred, with equivalent experience accepted. Relevant technical or IT service management certifications are a plus.

Compensation & Benefits

• Base Salary: $115,000-130,000 annually, commensurate with experience, qualifications, industry knowledge, and internal equity.
• Incentive Compensation: Eligible for participation in a performance‑based incentive program with competitive bonus earning potential based on company and store performance.

Final compensation will be determined based on relevant experience, industry knowledge, leadership capabilities, and internal equity.

• Medical, Dental, and Vision Insurance
• Company‑paid Life Insurance
• Company‑paid Long‑Term Disability (LTD)
• Legal/ID Shield Coverage
• 401(k) with Company Match
• Paid Time Off and Company Holidays
• Career Development and Advancement Opportunities

Work Environment & Schedule

This remote position requires a reliable high‑speed internet connection and a dedicated, secure workspace. Work includes extensive computer use, virtual meetings, and collaboration with internal teams and external service providers. Periodic domestic travel to OLS locations, meetings, and training is required.

Standard business hours are generally Monday through Friday, with flexibility to meet business needs. Occasional evening or weekend work may be required for critical incidents, system implementations, maintenance, and other business initiatives.

The position involves prolonged periods of sitting and computer work, occasional standing and walking, frequent verbal communication, and occasionally lifting up to 15 pounds.

Remote consideration in the following states:
AZ, CA, FL, GA, HI, ID, MA, ME, MN, NC, NH, NJ, NV, NY, PA, SC, TN, TX, UT, VA