IT Operations Engineer - New York City - PR

Blue Mantis; Kittery (ME); On-site; USD 115,000 - 155,000; Full time

Job summary

Blue Mantis is looking to hire an IT Operations Engineer to support multiple customers in the New York City area. The role requires proficiency in server and cloud environments, networking, and a willingness to manage diverse technologies for large enterprise networks.

The engineer will administer Windows, Linux, Unix, AWS, Azure, O365, VMware, and containerization, with a focus on reliability, security, documentation, and incident response.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or equivalent hands-on experience.
• CCNA, CCNP (or equivalent) ITIL and technical certifications in servers and/ or cloud (preferred).
• Experience in complex multisite environments.

Responsibilities

• Server Administration: Manage Windows, Linux, and Unix environments.
• Cloud Operations: Administer AWS, Azure, and O365 for enterprise workloads and containerization.
• Virtualization: Manage VMware-based environments for scalable, available infrastructure.
• System Monitoring: Use SolarWinds and DataDog to ensure network reliability.
• Incident Management: Lead network-related incident resolution and SLAs.

Skills

Cisco switches

ServiceNOW

Windows

Linux

Unix

Education

Bachelor's degree in CS/IT

CCNA

CCNP

ITIL

Tools

AWS

Azure

O365

VMware

Infoblox

Job description

Blue Mantis is looking to hire an IT Operations Engineer to support multiple customers based in the New York City area. The ideal candidate will be proficient in supporting various systems and applications, including server and cloud environments, and should also have experience with networking. This team supports a wide array of technologies to meet the needs of our customers' large enterprise network environments.

• Department: Blue Mantis
• Employment Type: Full Time
• Location: Onsite
• Workplace type: Onsite
• Compensation: $115,000 - $155,000 / year

Key Responsibilities

• Server Administration: Manage and maintain Windows, Linux, and Unix environments to ensure optimal performance.
• Cloud Operations: Administer cloud platforms including AWS, Azure, and O365 for enterprise workloads and containerization.
• Virtualization: Manage, configure, and troubleshoot VMware-based environments to ensure optimal performance, scalability, and availability of virtualized infrastructure.
• System Monitoring: Leverage platforms such as SolarWinds and DataDog to ensure network reliability and performance.
• Incident Management: Lead network-related incident resolution, ensuring SLAs are met and escalating issues when necessary.
• Security Best Practices: Implement and support secure networking solutions, ensuring robust protection in on-premise and cloud environments.
• Documentation: Create and maintain detailed network documentation, including topology maps and procedures for troubleshooting.

Required Skills

• Strong experience Cisco Nexus/Arista/Meraki Switches, Cisco Wireless Controllers, Windows, Linux, and Unix environments using the ServiceNOW ticketing system.
• Hands-on experience with cloud platforms (AWS, Azure, O365, VMware) and virtualization/containerization technologies, Infoblox, DNS, and remediation of vulnerabilities.
• Backup and DR Support: Experience supporting and troubleshooting backup and disaster recovery solutions such as Rubrik and Zerto, ensuring data protection and system resilience.
• Hands-on experience with firewalls, routing protocols, and network monitoring tools like SolarWinds.
• Familiarity with automation tools and scripting
• Excellent problem-solving skills with the ability to adapt to dynamic priorities.

Preferred Skills

• Network troubleshooting in data center environments. (Cisco, Palo Alto, Meraki, Arista)
• Proficiency in scripting languages (Python, PowerShell, Bash) for automating server and cloud operations.
• Familiarity with cloud-based networking solutions in AWS, Azure, or O365 environments.
• Knowledge of infrastructure capacity planning and performance tuning.
• Knowledge of Kubernetes, Docker, and container orchestration for managing distributed applications.
• Familiarity with security best practices, SIEM platforms, and endpoint protection.
• Experience with advanced video streaming technologies and CDNs.
• Familiarity with infrastructure performance tuning and capacity planning.

Qualifications

• Provide game day support on major holidays when games are played.
• Education: Bachelor's degree in Computer Science, Information Technology, or equivalent hands‑on experience.
• Certifications: CCNA, CCNP (or equivalent) ITIL and technical certifications in, servers and/ or cloud (preferred).
• Experience: Demonstrated expertise in a complex, multisite environment.

We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of the job. This job description is intended to describe the general nature of work being performed by employees in this job. It is not intended to be a complete list of all responsibilities, duties, and skills required.

About Blue Mantis

Blue Mantis is a leading strategic digital technology services provider with a 30+ year history of successfully helping clients achieve business modernization by applying next-generation technologies including managed services, cybersecurity and cloud. Headquartered in Portsmouth, New Hampshire, the company provides digital technology services and strategic guidance to ensure clients quickly adapt and grow through automation and innovation. Blue Mantis partners with more than 1,200 leading mid‑market and enterprise organizations in a multitude of vertical industries and is backed by leading private equity firm Recognize.