IT Operations Engineer

Johnson Controls, Inc.; Gilbert (AZ); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Competitive salary

Paid vacation/holidays/sick time

401K, medical, dental, and vision care

On-the-job training

Collaborative team environment

Zero Harm safety policy

Job summary

Johnson Controls, Inc. is seeking an IT Support Technician to provide hardware, software and endpoint support at our Gilbert, AZ site. You will provision devices, manage assets, and deliver on-site user assistance while coordinating with vendors and security teams to maintain compliance.

The role requires strong communication, the ability to manage multiple requests, and adherence to security standards. A competitive salary and comprehensive benefits package are offered.

Qualifications

• Provide hardware and software support for PCs, tablets, printers and mobile devices.
• Perform endpoint remediation following security standards.
• Coordinate with vendors and internal IT teams on projects and issues.
• Deliver Field IT services and on-site support to users.

Responsibilities

• Install, configure, and support hardware and software.
• Provide software installation and troubleshooting support.
• Perform endpoint vulnerability remediation per security standards.
• Deliver on-site IT support and liaise with vendors and internal teams.

Skills

Hardware & software support

Endpoint device management

Security compliance

Vendor liaison

Multi-tasking

Job description

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycleservicesand an industry-leading field organization, we elevate customer performance, turn goals into real-worldresultsand help move society forward.

What we offer:

• Competitive salary
• Paidvacation/holidays/sicktime
• Comprehensive benefits package including 401K, medical, dental, and vision care
• On the job/cross training opportunities
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy

Role Summary

Provides a variety of information technology support services including but not limited to connectivity, hardware and software support, and end-to-end Field IT incident and service request resolution. This role also supports the delivery of Enterprise and Business Unit (BU) projects and initiatives.

Core Responsibilities & Expectations

• Install, configure, and support hardware including PCs, tablets, mobile devices, printers, and specialized equipment.
• Provide software installation, configuration, and troubleshooting support.
• Perform endpoint vulnerability remediation in alignment with security standards.
• Support Enterprise and Business Unit (BU) project demand, including both planned and unplanned initiatives.
• Deliver Tech Hut / walk-up IT support services.
• Manage PC lifecycle activities including provisioning, refresh, disposal, and asset management tasks.
• Provide local infrastructure support for servers, network equipment, and VOIP systems.
• Deliver on-site Smart Hands support and act as liaison with third-party vendors and internal IT support teams.
• Perform local mobile device administration.
• Support IT procurement processes for hardware and related services.
• Manage access permissions including network share access.
• Ensure local IT security compliance including communications room setup, maintenance, and access control.
• Assist compliance and audit teams with required IT audit activities.
• Provide satellite office IT support, including travel as required.
• Manage and coordinate IT vendors at the site or regional level.
• Hours of support will vary

Service Delivery Expectations

• Deliver Field IT services in accordance with defined Service Level Targets (SLTs) using the Johnson Controls Service Management toolset
• Demonstrate proactive customer communication, strong service ownership, and a customer-focused mindset.

HIRING SALARY RANGE: $85,000-110,000 (Salary to be determined by the education, experience,knowledge, skills, and abilities of the applicant, internal equity, and alignment with marketdata.) This position includes a competitive benefits package. The posted salary range reflectsthe target compensation for this role. However, we recognize that exceptional candidatesmay bring unique skills and experiences that exceed the typical profile. If you believe yourbackground warrants consideration beyond the stated range, we encourage you to apply. Tosupport an efficient and fair hiring process, we may use technology assisted tools, includingartificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions areultimately made by human reviewers. For details, please visit the About Us tab on theJohnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us