IT Operations Engineer

Willis Towers Watson plc; Buffalo (NY); On-site; USD 90,000 - 100,000; Full time

Benefits offered by this job

Health benefits

Paid holidays & PTO

401(k) plan

Disability coverage

Job summary

Willis Towers Watson plc is seeking an IT Operations professional to monitor, troubleshoot, and support Azure, Windows, Linux, and related services in a fast-paced environment. You will follow runbooks, automate recurring tasks, and collaborate with DevOps to improve reliability and security.

Responsibilities include incident response, remediation validation, access control, and maintaining thorough documentation and tickets. Salary $90k-$100k with annual incentive eligibility.

Qualifications

• 3+ years of IT/Cloud operations or related role.
• Hands-on experience with Microsoft Azure.
• Windows and Linux administration.
• Troubleshoot using monitoring tools, logs, runbooks, and documented procedures.
• Knowledge of Microsoft Entra ID, Azure RBAC, and access-management concepts.
• Practical experience with Terraform and IaC workflows.
• Ability to write/maintain scripts using PowerShell, Python, or Bash.
• Networking fundamentals including DNS, firewalls/NSGs, load balancing, and VPNs.

Responsibilities

• Monitor infrastructure and respond to operational alerts and requests.
• Investigate incidents using runbooks, dashboards, logs, and diagnostic procedures.
• Perform approved remediation and validation such as restarting services, validating configurations, or executing recovery procedures.
• Gather diagnostics and elevate complex issues to domain teams.
• Support day-to-day Azure, Windows, Linux, VM, storage, SFTP, certificate, secret, and backup ops.
• Write and maintain scripts to automate tasks.
• Maintain accurate tickets, runbooks, and operational documentation.
• Collaborate with DevOps and other domain teams to resolve issues and improve processes.
• Identify recurring work that can be simplified, standardized, or automated.

Skills

Azure

Windows

Linux

Monitoring tools

Documentation

Communication

Tools

Terraform

Git

PowerShell

Python

Bash

Job description

The Role

• Monitor infrastructure and services and respond to operational alerts and requests.
• Investigate incidents using established runbooks, dashboards, logs, and diagnostic procedures.
• Perform approved remediation such as restarting services, validating configurations, checking capacity, or executing documented recovery procedures.
• Gather relevant diagnostics and elevate complex application, platform, network, database, or security issues to the appropriate domain team.
• Support day-to-day Azure, Windows, Linux, virtual machine, storage SFTP, certificate, secret, and backup operations.
• Leverage Automation or AI such as Terraform/Ansible/Power Automate etc to automate tasks.
• Fulfill and troubleshoot access requests using Microsoft Entra ID, Azure RBAC, PIM, groups, and related access processes.
• Use existing Terraform modules and approved workflows to perform infrastructure changes.
• Write and maintain scripts that automate repetitive operational tasks and reduce manual effort.
• Support monitoring, patching, vulnerability remediation, backup/restore validation, and operational compliance activities.
• Maintain accurate tickets, runbooks, troubleshooting procedures, and operational documentation.
• Collaborate with DevOps and other domain teams to resolve issues and improve operational processes.
• Identify recurring operational work that can be simplified, standardized, or automated.

Qualifications

The Requirements

• 3+ years of experience in IT operations, cloud operations, systems administration, infrastructure support, or a related technical role.
• Hands‑on experience supporting Microsoft Azure environments.
• Working knowledge of Windows and Linux administration.
• Experience troubleshooting operational issues using monitoring tools, logs, runbooks, and documented procedures.
• Working knowledge of Microsoft Entra ID, Azure RBAC, Active Directory, groups, and access‑management concepts.
• Practical experience using Terraform, Git, and existing Infrastructure-as-Code workflows.
• Ability to write or maintain operational scripts using PowerShell, Python, or Bash.
• Understanding of networking fundamentals including DNS, firewalls/NSGs, load balancing, and VPN/private connectivity.
• Familiarity with monitoring, certificates/secrets, backup/restore, vulnerability remediation, and incident/change‑management processes.
• Strong documentation, communication, and escalation skills.
• Experience with tools such as Azure Monitor, AWS, Application Insights, Key Vault, HashiCorp Vault, Checkmk, Sumo Logic, Azure DevOps, GitHub Actions, VMware, NetApp, SFTP platforms, Jira, or ServiceNow is helpful but not required.

Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.

Compensation and Benefits

Base salary range and benefits information for this position are being included in accordance with requirements of various state/local pay transparency legislation. Please note that salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the role, individual competencies, education/professional certifications, qualifications/experience, performance in the role and potential for revenue generation (Producer roles only).

Compensation

The base salary compensation range being offered for this role is $90,000.00-$100,000.00 USD annually. This role is also eligible for an annual short-term incentive bonus.

Company Benefits

WTW provides a competitive benefit package which includes the following (eligibility requirements apply):

• Health and Welfare Benefits: Mental health/emotional wellbeing (including Employee Assistance Program), medical (including prescription drug coverage and fertility benefits), dental, vision, Health Savings Account, Commuter Accounts, Health Care and Dependent Care Flexible Spending Accounts, company-paid life insurance, supplemental life insurance, AD&D, group accident, group critical illness, group legal, identify theft protection, wellbeing program, adoption assistance, surrogacy assistance, auto/home insurance, pet insurance and other work/life resources
• Leave Benefits: Paid holidays, annual paid time off (includes state/local paid leave where required), company-paid disability (short-term and long-term disability), other leaves (e.g., bereavement, FMLA, ADA, jury duty, military leave, and Parental and Adoption Leave), Paid Time Off (only included for Washington roles)
• Retirement Benefits: Qualified contributory pension plan (if eligible) and 401(k) plan with annual nonelective company contribution. Non-qualified retirement plans available to senior level colleagues who satisfy the plans’ eligibility requirements.

Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles County Fair Chance Ordinance for Employers, we will consider for employment qualified applicants with arrest and conviction records.

The position will remain posted for a minimum of three business days from the date posted or until sufficient/appropriate candidate slate has been identified.

EOE, including disability/vets