IT Operations Analytics Intern (ServiceNow Dashboards)

Nissan USA

Franklin (TN)

On-site

USD 25,000 - 39,000

Full time

6 days ago

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Job summary

Nissan USA in Franklin, TN is seeking an IT Operations Analytics Intern to bridge IT operations and business needs. You will gain hands-on experience creating ServiceNow dashboards, analyzing operational data, and presenting insights to stakeholders.

The role emphasizes collaboration, data interpretation, and continuous improvement in IT service delivery. You must be enrolled in an undergrad program in CS/IS/CE or engineering, entering junior or senior year, with a 3.0+ GPA and ability to work

Qualifications

Must be enrolled in an undergraduate degree program in Computer Science, Information Systems, Computer Engineering, Engineering, or a related field.
Junior or Senior year at the start of the upcoming term.
GPA of 3.0 or above (official or unofficial transcript may be requested).
Ability to work onsite in Franklin, TN.

Responsibilities

Create and maintain ServiceNow dashboards to measure operational performance from an ITIL perspective.
Analyze operational data and KPIs to identify trends, risks, and improvement opportunities.
Present dashboard results and insights to team members and business stakeholders.
Develop recommendations to improve service delivery, operational efficiency, and overall performance.
Collaborate with cross-functional teams to support operational excellence initiatives and process improvements.
Participate in internship program activities, networking events, and professional development opportunities.