IT Operations Analyst

Marsh; United States; Hybrid; USD 90,000 - 158,000; Full time

Benefits offered by this job

Health and welfare benefits

Tuition reimbursement

401K savings and other retirement

Employee assistance programs

Job summary

Marsh Agency is seeking an IT Operations Analyst to lead budgeting, forecasting, and spend management for IT outside services. You will manage vendor relationships, support month-end processes, and deliver executive-ready financial insights to IT leadership.

The role requires collaboration with IT, Finance, Procurement and Legal, strong Excel skills, and experience with FP&A and third‑party spend in tech. Hybrid or remote work options apply.

Qualifications

• Bachelor’s degree in Finance, Accounting, Business, Information Systems, or a related field.
• 3–5+ years of experience in technology finance, FP&A, IT financial operations, vendor management or equivalent role.
• Demonstrated budgeting/forecasting, variance analysis, and leadership-ready insights.
• Experience managing third-party/outside services spend in an IT org.
• Strong Excel skills (pivots, lookups, data validation, reconciliation).

Responsibilities

• Own the IT budgeting and forecasting process, focused on outside services/third-party spend.
• Maintain run-rate views, forecast models and variance commentary.
• Collaborate with IT leaders and cost owners for inputs and timely monthly/ quarterly cycles.
• Support month-end activities with Finance and Accounts Payable.
• Maintain financial trackers and reconcile data from invoices, POs, contracts, budgets.
• Prepare executive-ready summaries and dashboards for IT leadership.
• Identify process improvements to increase transparency of third-party spend.
• Manage day-to-day vendor relationships and contract administration.
• Support RFIs/RFPs/RFQs and vendor evaluation and renewals.

Skills

Financial analysis

Vendor management

Excel proficiency

cross-functional collaboration

Budgeting & forecasting

Education

Bachelor's degree in Finance, Accounting, Business, Information Systems, or related field

Tools

Oracle

IBM Apptio

Power BI/Tableau

Job description

Our not-so-secret sauce.

Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. The industry’s brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as a Salesforce Developer at Marsh Agency.

Marsh Agency helps people and organizations manage risk and prepare for the future through insurance, benefits, retirement, and wealth management strategies. We believe in hands‑on proactive service, data‑driven insights, and understanding how global events can impact local decisions. As a trusted partner, we show our clients what’s possible and guide them during every step of their journey.

A day in the life

As an IT Operations Analyst on the IT Strategy & Operations team, you will serve as a central hub for enabling strong operational and financial management across the IT organization. You will own core IT financial planning activities (forecasting, budgeting, and spend management), with a particular focus on outside services and third‑party spend. This role will also manage day‑to‑day vendor relationships and contract administration activities, ensuring work is delivered as expected and vendors and contractors are onboarded and offboarded smoothly. The ideal candidate can operate independently, bring structure to ambiguity, and partner effectively with IT leaders, Finance, Procurement, Legal, Accounts Payable, and vendors.

Our future colleague.

We’d love to meet you if your professional track record includes these skills:

IT financial planning, forecasting & budget management (outside services focus)

• Own the forecasting and budget process for the IT organization, with emphasis on outside services / third‑party spend.


• Maintain run‑rate views and forecast models; identify key drivers, risks, and opportunities and provide clear variance commentary versus prior forecasts and budgets.


• Partner with IT leaders and cost owners to gather inputs, validate assumptions, and drive timely submissions for monthly/quarterly cycles.


• Support month‑end activities as needed (e.g., accrual tracking, invoice timing, and forecast updates) in coordination with Finance and Accounts Payable.


• Maintain financial trackers and data integrity across sources (e.g., invoices, POs, contracts, budget trackers); reconcile discrepancies and document assumptions.


• Prepare executive‑ready summaries, dashboards, and talking points that translate financial details into decisions and actions for IT leadership.


• Identify and implement process improvements to streamline budgeting/forecasting and improve transparency of third‑party spend.

Vendor management, contracting support & performance monitoring

• Manage day‑to‑day vendor relationship and contract administration activities for IT outside services providers.


• Support new sourcing events (RFIs/RFPs/RFQs) by coordinating requirements, gathering documentation, organizing responses, and supporting evaluation and selection.


• Monitor active vendor engagements to evaluate delivery quality and facilitate renewals.


• Support basic spend analysis and vendor reporting to improve cost visibility and identify optimization opportunities.

Qualifications

• Bachelor’s degree in Finance, Accounting, Business, Information Systems, or a related field (or equivalent practical experience).


• 3–5+ years of experience in technology finance, financial planning & analysis (FP&A), IT financial operations, vendor management, procurement/contract administration, or a comparable cross‑functional role.


• Demonstrated experience building and maintaining budgets/forecasts, performing variance analysis, and translating results into clear written commentary and leadership‑ready insights.


• Experience managing third‑party / outside services spend in an IT organization (professional services, managed services, SaaS/software, cloud, or related technology categories).


• Hands‑on Excel skills (e.g., pivots, lookups, data validation, reconciliation) and comfort working with imperfect data from multiple sources.


• Strong organizational skills and attention to detail; ability to independently prioritize work and meet recurring deadlines in a fast‑paced environment.


• Strong written and verbal communication skills; ability to coordinate across IT, Finance, Procurement, Legal, and vendor partners.


• Sound judgment and discretion when handling confidential financial, vendor, and personnel information.

Preferred qualifications

• Experience with forecasting and budgeting tools such as Oracle, IBM Apptio, etc.


• Experience supporting RFx processes, contract renewals, and vendor performance reporting.


• Experience building simple dashboards or reporting (e.g., Power BI/Tableau) to improve visibility of spend and vendor performance.


• Experience in financial services, insurance, or professional services environments.

We know there are excellent candidates who might not check all of these boxes. Don’t be shy. If you’re close, we’d be very interested in meeting you.

Valuable benefits

We value and respect the impact our colleagues make every day both inside and outside of work. Our culture promotes colleague well‑being through robust benefits programs and resources, professional and personal development opportunities, and fulfillment through meaningful work.

Some benefits included in this role are:

• Generous time off, including personal and volunteering


• Tuition reimbursement and professional development opportunities


• Hybrid OR Remote work


• Charitable contribution match programs


• Stock purchase opportunities

#LI-Remote

The applicable base salary range for this role is $90,000 to $157,500.

The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case‑by‑case basis. In addition to the base salary, this position may be eligible for performance‑based incentives.

We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.

Applications will be accepted until: November 20, 2026