IT/Office Support Technician - Boston

CivilGrid; Boston (MA); On-site; USD 69,000 - 81,000; Full time

Benefits offered by this job

Company-funded medical, dental, and视on

Unlimited PTO

401(k) plan

Equity

Job summary

CivilGrid is seeking a hands-on Office & IT Operations Lead for our Boston office. You will own the computer fleet, ensure MDM is fully functional, and guarantee new hires have a ready workstation on day one.

You will also manage office readiness, events, and onboarding/offboarding in partnership with People Ops. Ideal candidates have 2–4 years in IT support or operations, strong macOS/Windows know-how, and a calm, process-driven approach.

Qualifications

• 2 to 4 years in IT support, help desk, office coordination, or a similar operations role.
• Hands-on comfort with both macOS and Windows: you can set up, troubleshoot, and reset a laptop without a tutorial.
• Organized enough to track hundreds of small things (devices, orders, requests) without dropping any.
• Bias to action: you fix the problem or find who can, instead of waiting to be told.
• Low ego and plenty of patience.
• Clear writing, especially for instructions other people need to follow.
• Ability to work onsite in our downtown Boston office.

Responsibilities

• Own CivilGrid's computer fleet end to end across every office and remote employee: ordering, setup, tracking, returns, and replacement.
• Get Electric AI, our MDM, running at full capacity so every device is enrolled, secure, and set up the same way.
• Make sure new hires have a ready-to-go Mac or PC on day one, and departing employees' devices are recovered and wiped.
• Resolve everyday IT issues fast, and route anything bigger to the right person so nobody is stuck waiting.
• Keep the Boston office stocked, clean, and ready for visitors, with supplies, snacks, and a great first impression for candidates.
• Plan and run office events that bring the Boston team together.
• Partner with People Ops on onboarding and offboarding.
• As we grow, build the IT playbook (device standards, setup checklists, how-to guides) that help us scale.

Skills

IT support

Help desk

Office coordination

macOS

Windows

onsite work

Clear writing

Tools

Electric AI

Jamf

Intune

Job description

ABOUT CIVILGRID

CivilGrid is the trusted civil design platform powering affordable infrastructure renewal and growth. We give utilities, civil engineers, and municipalities a single, collaborative source of truth for what's underground so teams can plan, design, and build faster, smarter, and safer.

Our platform consolidates utility records, geotechnical and environmental data, paving moratoriums, and jurisdictional requirements directly from 3,000+ utilities, agencies, and municipalities with full chain-of-custody documentation. Teams at PG&E, Mark Thomas, and dozens of leading engineering firms use CivilGrid to cut research time by up to 88%, reduce project costs, prevent dig-ins, and accelerate delivery on the projects that keep communities running.

We're a venture-backed Series A startup tackling a $4.7T US infrastructure market that has been underserved by software for decades. Founded by industry insiders, each with 10+ years in utilities and civil engineering, we move fast, ship work that matters, and stay close to the customers and field teams we build for.

WHY THIS ROLE

CivilGrid is growing quickly, with offices in Boston, San Francisco, Fort Mill, Kansas City, and Philadelphia and employees in more than 20 states. As we scale, we need a dedicated owner for the Boston office operations and company-wide IT. You'll be the go-to, trusted resource for our entire team, with the opportunity to build the standards and best practices this function runs on.

This role reports to the Head of People Operations and will be based in our Boston office. It is an onsite role with expectations that you are working from the office 5 days per week if hired. We are only considering candidates in the greater Boston area at this time.

Current or previous Genius Bar team members are highly encouraged to apply!

WHAT YOU'LL DO

• Own CivilGrid's computer fleet end to end across every office and remote employee: ordering, setup, tracking, returns, and replacement

• Get Electric AI, our MDM, running at full capacity so every device is enrolled, secure, and set up the same way

• Make sure new hires have a ready-to-go Mac or PC on day one, and departing employees' devices are recovered and wiped

• Resolve everyday IT issues fast, and route anything bigger to the right person so nobody is stuck waiting

• Keep the Boston office stocked, clean, and ready for visitors, with supplies, snacks, and a great first impression for candidates

• Plan and run office events that bring the Boston team together

• Partner with People Ops on onboarding and offboarding

• As we grow, build the IT playbook (device standards, setup checklists, how-to guides) that help us scale

WHAT YOU'LL BRING

• 2 to 4 years in IT support, help desk, office coordination, or a similar operations role

• Hands-on comfort with both macOS and Windows: you can set up, troubleshoot, and reset a laptop without a tutorial

• Organized enough to track hundreds of small things (devices, orders, requests) without dropping any

• Bias to action: you fix the problem or find who can, instead of waiting to be told

• Low ego and plenty of patience

• Clear writing, especially for instructions other people need to follow

• Ability to work onsite in our downtown Boston office

BONUS POINTS

• Experience administering an MDM (Electric AI, Jamf, Intune or similar)

• Prior experience at an early-stage startup (Seed to Series B)

HOW WE WORK

We're a small, but rapidly growing team that ships. Expect direct feedback, real ownership from day one, and proximity to customers — huge utilities, public agencies, and engineering firms whose work depends on what we build. We default to in-person collaboration where it matters and remote-friendly flexibility otherwise. We hire people who care deeply about their craft and the communities our customers serve.

COMPENSATION & BENEFITS

The base salary range for this role is $69,003 – $81,180.

Base salary is only one part of your total compensation package at CivilGrid, which also includes meaningful early-stage equity, comprehensive benefits, and the opportunity to shape a category-defining company. The base salary range listed above may encompass various levels and/or geographic locations; final offers are determined based on the candidate's experience, skills, level, and work location.

In addition to base and equity, we offer:

• Company-funded medical, dental, and vision insurance — including plans for all 3 at no cost to the employee

• FSA (health and dependent care)

• Unlimited PTO and a culture that expects you to actually use it

• 401(k) plan

• Flexible, remote-friendly work environment

• A high-trust team, real ownership, and the chance to do the most meaningful work of your career

EQUAL EMPLOYMENT OPPORTUNITY

CivilGrid is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, veteran status, pregnancy, or any other characteristic protected by federal, state, or local law. Employment decisions at CivilGrid are based on business needs, job requirements, and individual qualifications. If you require a reasonable accommodation to participate in the application or interview process, please contact us — we're happy to help.