IT Observability Developer, AI & Visualization (Hybrid - NJ or TX)

MSD; Rahway (NJ); Hybrid; USD 87,000 - 137,000; Full time

Benefits offered by this job

Annual bonus

Long-term incentive

Health benefits

Job summary

MSD is seeking an experienced Network Data Analyst to join the Data Insights and Visualization team. You will design and operate dashboards that surface actionable insights from network telemetry, integrating AI agents and AIOps into workflows for proactive issue detection and resolution.

You will collaborate with executives, product leaders, SREs and engineers to deliver role-appropriate, actionable visualizations and reusable components across the enterprise.

Qualifications

• Experience with large global network infrastructures (routers, switches, SD-WAN, firewalls).
• Experience with network monitoring/observability tools (see list).
• Experience building visualizations in BI/observability platforms (Power BI, Grafana).
• Experience with large language models (LLMs) and Retrieval-Augmented Generation (RAG).
• Ability to translate technical data into executive-ready visuals.

Responsibilities

• Design end-to-end telemetry analytics and dashboards blending metrics, logs, traces, and business context.
• Mine and normalize network data sources for real-time pipelines and visualization layers.
• Develop agentic AI agents and AIOps components to detect anomalies and surface proactive recommendations.
• Embed insights into visualizations and web apps for executives, product, SREs and engineers.
• Build reusable visualization components and templates across NCOS product lines.

Skills

Telemetry analytics

Dashboard design

AI / LLM integration

AIOps

Programming (JS/Python)

Communication

Education

HS Diploma

Tools

LogicMonitor

ThousandEyes

Dynatrace

NetBrain

Grafana

Zscaler ZDX

Job description

Job Description

We are seeking an experienced Network Data Analyst to join our Data Insights and Visualization team. The role will evaluate log and alert data from network components globally, providing insights for proactive decision making.

The Network Data Analyst will join the Data Insights and Visualization team to design, develop, and operate visual analytics and embedded tools that surface actionable, timely insights from network telemetry. You will be instrumental in integrating agentic AI agents and AIOps capabilities into dashboards and automation workflows so NCOS stakeholders can detect, triage, and resolve issues before they impact the business.

Key responsibilities

• Design and deliver end-to-end telemetry analytics and interactive dashboards that combine network flow, metrics, logs, traces, and business context to reduce time-to-insight and time-to-resolution.
• Identify, mine and normalize network data sources (Metrics, Events, Logs, Traces) and integrate them into real-time pipelines and visualization layers.
• Develop agentic AI agents and AIOps components that continuously analyze streaming telemetry to detect anomalies, infer root causes, prioritize incidents, and surface proactive recommendations to stakeholders.
• Embed AI-driven insights into visualizations and web applications so executives, product leaders, SREs and network engineers receive role-appropriate, actionable views.
• Build reusable visualization components, templates, and libraries for NCOS product lines to ensure consistency across routers, switches, firewalls, wireless, SD-WAN, and core application observability.
• Contribute to telemetry data quality improvement, and performance measurement initiatives for critical network components.

Professional competencies

• Strong communicator who can translate technical analysis into clear, concise presentations for peers, managers, and executives.
• Passion for building simple, well-designed, and highly usable analytics applications that deliver measurable value to stakeholders.
• Collaborative team player able to coordinate cross-functional work and deliver on time.

Required experience

• Exposure to large global network infrastructures (routers, switches, LAN, SD-WAN, firewalls, wireless).
• HS Diploma required
• Exposure to network monitoring, and observability tools such as LogicMonitor, Thousand Eyes, Big Panda, Dynatrace, NetBrain, Grafana Cloud, Zscaler ZDX, or similar.
• Practical experience working with Large Language Models (LLMs), prompt engineering, Retrieval-Augmented Generation (RAG) frameworks, or building conversational interfaces (chatbots) that translate user intent into structured queries (SQL, API calls, or platform-specific query languages).
• 2+ years building visualizations and dashboards in BI/observability platforms such as Spotfire, Power BI, Grafana (Cloud/OSS), or equivalent.
• Proven experience building actionable dashboards and role-based views for executives, product owners, and engineers.
• Experience embedding visualizations in web applications and building reusable visualization components.
• Proficiency with one or more general-purpose programming languages and web frameworks: JavaScript (React/Vue), Python (Django/Flask), Java, or similar.

Preferred Experience

• Associate-level developer certifications (AWS, Python, SQL) or equivalent hands‑on experience.
• Experience with knowledge graphs, causal analysis, or explainable AI applied to root-cause and dependency analysis.
• Familiarity integrating agents with ITSM/incident platforms (ServiceNow or similar) and network automation tools (Ansible, or similar).

What we offer

• Opportunity to shape a next-generation Observability practice and directly influence operational reliability and stakeholder experience.
• Collaborative environment with NCOS product lines, SRE, network, and security teams.
• Competitive compensation, benefits, and support for continuous learning.

Required Skills

Asset Management, Benefits Management, Management System Development, Product Management, Requirements Management, Stakeholder Relationship Management, Strategic Planning, System Designs

Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics. As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit: EEOC Know Your Rights, EEOC GINA Supplement.

We are proud to be a company that embraces the value of bringing together, talented, and committed people with diverse experiences, perspectives, skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas, broad experiences, backgrounds, and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively.

San Francisco Residents Only: We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance.

Los Angeles Residents Only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Employment Details

• Employee Status: Regular
• Relocation: No relocation
• VISA Sponsorship: No
• Travel Requirements: No Travel Required
• Flexible Work Arrangements: Hybrid
• Shift: Not Indicated
• Valid Driving License: No
• Hazardous Material(s): N/A

The salary range for this role is $87,300.00 - $137,400.00. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee’s position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs.

The successful candidate will be eligible for annual bonus and long-term incentive, if applicable.

We offer a comprehensive package of benefits. Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days. More information about benefits is available at https://jobs.merck.com/us/en/compensation-and-benefits.

Job Posting End Date: 09/8/2026*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.