IT Observability Developer, AI & Visualization (Hybrid - NJ or TX)

MSD; Rahway (NJ); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Hybrid work arrangement

Competitive compensation and benefits

Job summary

Merck & Co., Inc. seeks an experienced Network Data Analyst to join the Data Insights and Visualization team in Rahway, NJ.

Design and operate visual analytics surfaces that surface actionable insights from network telemetry across global components. You will develop agentic AI and AIOps integrated dashboards, delivering role-appropriate views for executives, product leaders, SREs, and engineers while embedding analytics into web apps and reusable visualization components.

Qualifications

• Exposure to large global network infrastructures (routers, switches, LAN, SD-WAN, firewalls).
• Exposure to network monitoring and observability tools such as LogicMonitor, Thousand Eyes, Big Panda, Dynatrace, NetBrain, Grafana Cloud, Zscaler ZDX, or similar.
• Practical experience with Large Language Models (LLMs), prompt engineering, Retrieval-Augmented Generation (RAG) frameworks, or building conversational interfaces.
• 2+ years building visualizations and dashboards in BI/observability platforms such as Spotfire, Power BI, Grafana (Cloud/OSS), or equivalent.
• Proven experience building actionable dashboards and role-based views for executives, product owners, and engineers.
• Experience embedding visualizations in web applications and building reusable visualization components.
• Proficiency with one or more general-purpose programming languages and web frameworks: JavaScript (React/Vue), Python (Django/Flask), Java, or similar.

Responsibilities

• Design and deliver end-to-end telemetry analytics and interactive dashboards that combine network flow, metrics, logs, traces, and business context to reduce time-to-insight and time-to-resolution.
• Identify, mine and normalize network data sources (Metrics, Events, Logs, Traces) and integrate them into real-time pipelines and visualization layers.
• Develop agentic AI agents and AIOps components that continuously analyze streaming telemetry to detect anomalies, infer root causes, prioritize incidents, and surface proactive recommendations to stakeholders.
• Embed AI-driven insights into visualizations and web applications so executives, product leaders, SREs and network engineers receive role-appropriate, actionable views.
• Build reusable visualization components, templates, and libraries for NCOS product lines to ensure consistency across routers, switches, firewalls, wireless, SD-WAN, and core application observability.
• Contribute to telemetry data quality improvement, and performance measurement initiatives for critical network components.
• Professional competencies
• Strong communicator who can translate technical analysis into clear, concise presentations for peers, managers, and executives.
• Passion for building simple, well-designed, and highly usable analytics applications that deliver measurable value to stakeholders.
• Collaborative team player able to coordinate cross-functional work and deliver on time.

Skills

Strong communicator

Team player

Data analytics

Visualization design

Cross-functional collaboration

Education

HS Diploma

Tools

LogicMonitor

ThousandEyes

Big Panda

Dynatrace

NetBrain

Grafana Cloud

Zscaler ZDX

Spotfire

Power BI

Job description

Job Description

We are seeking an experienced Network Data Analyst to join our Data Insights and Visualization team. The role will evaluate log and alert data from network components globally, providing insights for proactive decision making.

The Network Data Analyst will join the Data Insights and Visualization team to design, develop, and operate visual analytics and embedded tools that surface actionable, timely insights from network telemetry. You will be instrumental in integrating agentic AI agents and AIOps capabilities into dashboards and automation workflows so NCOS stakeholders can detect, triage, and resolve issues before they impact the business.

Key responsibilities:

• Design and deliver end-to-end telemetry analytics and interactive dashboards that combine network flow, metrics, logs, traces, and business context to reduce time-to-insight and time-to-resolution.




• Identify, mine and normalize network data sources (Metrics, Events, Logs, Traces) and integrate them into real-time pipelines and visualization layers.




• Develop agentic AI agents and AIOps components that continuously analyze streaming telemetry to detect anomalies, infer root causes, prioritize incidents, and surface proactive recommendations to stakeholders.




• Embed AI-driven insights into visualizations and web applications so executives, product leaders, SREs and network engineers receive role-appropriate, actionable views.




• Build reusable visualization components, templates, and libraries for NCOS product lines to ensure consistency across routers, switches, firewalls, wireless, SD-WAN, and core application observability.




• Contribute to telemetry data quality improvement, and performance measurement initiatives for critical network components.




• Professional competencies




• Strong communicator who can translate technical analysis into clear, concise presentations for peers, managers, and executives.




• Passion for building simple, well-designed, and highly usable analytics applications that deliver measurable value to stakeholders.




• Collaborative team player able to coordinate cross-functional work and deliver on time.

Required experience

• Exposure to large global network infrastructures (routers, switches, LAN, SD-WAN, firewalls, wireless).




• HS Diploma required




• Exposure to network monitoring, and observability tools such as LogicMonitor, Thousand Eyes, Big Panda, Dynatrace, NetBrain, Grafana Cloud, Zscaler ZDX, or similar.




• Practical experience working with Large Language Models (LLMs), prompt engineering, Retrieval-Augmented Generation (RAG) frameworks, or building conversational interfaces (chatbots) that translate user intent into structured queries (SQL, API calls, or platform-specific query languages).




• 2+ years building visualizations and dashboards in BI/observability platforms such as Spotfire, Power BI, Grafana (Cloud/OSS), or equivalent.




• Proven experience building actionable dashboards and role-based views for executives, product owners, and engineers.




• Experience embedding visualizations in web applications and building reusable visualization components.




• Proficiency with one or more general-purpose programming languages and web frameworks: JavaScript (React/Vue), Python (Django/Flask), Java, or similar.

Preferred Experience:

• Associate-level developer certifications (AWS, Python, SQL) or equivalent hands-on experience.




• Experience with knowledge graphs, causal analysis, or explainable AI applied to root-cause and dependency analysis.




• Familiarity integrating agents with ITSM/incident platforms (ServiceNow or similar) and network automation tools (Ansible, or similar).

What we offer

• Opportunity to shape a next-generation Observability practice and directly influence operational reliability and stakeholder experience.




• Collaborative environment with NCOS product lines, SRE, network, and security teams.




• Competitive compensation, benefits, and support for continuous learning.

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Required Skills:

• Asset Management


• Benefits Management


• Management System Development


• Product Management


• Requirements Management


• Stakeholder Relationship Management


• Strategic Planning


• System Designs

San Francisco Residents Only:

We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance.

Los Angeles Residents Only:

We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Search Firm Representatives Please Read Carefully

Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:

Regular

Relocation:

No relocation

VISA Sponsorship:

No

Travel Requirements:

No Travel Required

Flexible Work Arrangements:

Hybrid

Shift:

Not Indicated

Valid Driving License:

No

Hazardous Material(s):

N/A

Job Posting End Date:

10/8/2026

*A job posting is effective until 11:59:59PM on the day BEFOREthe listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.