IT Network Technician

Gowan-Compan; Yuma (AZ); On-site; USD 60,000 - 90,000; Full time

Job summary

Gowan seeks a Network Technician in Yuma, AZ to support and maintain network infrastructure, telephony, and cybersecurity. The role involves day-to-day operations, second-level telephone support, and collaboration with IT to safeguard data.

Ideal candidates will have strong knowledge of network infrastructure, Windows/Mac/Linux, and Microsoft 365 security, with bilingual English/Spanish preferred for communication across teams.

Qualifications

• Bachelor’s degree in info systems or CS preferred.
• Strong network, server OS, and AD experience.
• Experience with Microsoft 365 security and compliance.

Responsibilities

• Provide network and configuration support, upgrades, and performance analysis.
• Second-level support for telephone systems; ensure high availability.
• Protect data with endpoint security and support email security solutions.
• Support Office 365 security and conduct security audits.
• Collaborate with IT to maintain up-to-date systems.

Skills

Network administration

VPN

DNS/DHCP

Windows 10/11

OS familiarity

Active Directory

Azure AD

Microsoft 365 security

Security audits

Communication skills

Bilingual EN/ES

Education

Bachelors in Information Systems / CS

Tools

Intune

Exchange Online

Teams

OneDrive

Azure Active Directory

Active Directory

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Position Summary

The Network Technician is responsible for supporting and maintaining Gowan’s network infrastructure, telephone systems, and cybersecurity measures. This position focuses on day-to-day network operations, providing second-level support for telephone systems, and collaborating with internal IT teams to safeguard the company’s data from cybersecurity threats. The role requires strong technical knowledge of network infrastructure, Microsoft Office 365, and endpoint security.

Location

Yuma, AZ

Department

IT Department

Reports to

IT Infrastructure and Security Manager

Job Status

Full-Time and Salaried

Duties and Responsibilities

• Network Support & Configuration:
  • Provide network infrastructure support and manage configurations, including upgrades and modifications to the network and other installations.
  • Conduct network performance analysis, including traffic load, connect time, transmission speeds, and throughput to ensure optimal performance.
• Telephone Systems Support:
  • Provide second-level support for telephones and telephone system infrastructure.
  • Ensure the highest levels of availability and reliability for the telephone systems infrastructure.
  • Coordinate with vendors, service providers, and IT personnel to resolve telephone system-related issues.
• Support and maintain collaboration applications and videoconferencing systems to ensure effective communication within the company.
• Cybersecurity & Endpoint Security:
  • Protect the company’s data and information systems from cybersecurity threats.
  • Identify, analyze, communicate, and contain cybersecurity incidents when they occur.
  • Deploy, monitor, and maintain endpoint security for servers and computers.
  • Support email security solutions and monitor systems for vulnerabilities.
• Microsoft Office 365 Security & Audits:
  • Support Microsoft Office 365 security solutions and perform security audits to ensure compliance.
  • Collaborate with other IT teams to maintain up-to-date IT systems.
• Other duties as assigned

Required Education, Knowledge, Skills, and Abilities

• Education:
  • Bachelor’s Degree in Information Systems, Computer Science, or a related discipline (desired).
• Technical Skills:
  • Proficient in PC operating systems, including Windows 10, Windows 11, Mac OS, and Linux.
  • Knowledge of installing, managing, and troubleshooting Microsoft Server Operating Systems.
  • Experience with On-Premises Microsoft Active Directory and Azure Active Directory.
  • Knowledge in Microsoft 365 applications and security, including:
    • Intune
    • Exchange Online
    • Teams
    • OneDrive
    • Compliance and Security
    • Security audits
• Networking Knowledge:
  • Experience with LAN/WAN networking, IPv4, DNS, DHCP, VPN, and LDAP protocols.
  • Understanding of cybersecurity standards and best practices.
  • Knowledge of email security solutions.
• Communication & Language Skills:
  • Strong verbal and written communication skills.
  • Bilingual (English/Spanish) preferred.
• Travel:
  • Occasional travel may be required.

Job Expectations / Working Conditions

• Ability to work independently or as part of a team in a fast-paced, deadline-driven environment.
• Must be able to manage multiple tasks and projects simultaneously.
• Flexibility to work outside of standard office hours, when necessary, to resolve critical issues.