IT Network Manager - Americas

TIB Chemicals; McDonald (PA); On-site; USD 48,000 - 62,000; Full time

Job summary

TIB Chemicals is seeking an IT Network Manager- Americas to provide first-level IT support, manage user accounts, and maintain device deployment. The role focuses on Windows/Microsoft 365, printers, and mobile devices in a predominantly on-site Pittsburgh-area environment.

You will address basic network issues (LAN/WLAN, VPN, DNS, DHCP), document actions in the ticketing system, and contribute to improving support processes and user experience.

Qualifications

• Bachelor’s degree in IT or related field or equivalent experience.
• Good knowledge of Windows client operating systems and Microsoft 365.
• Basic understanding of TCP/IP, DNS, DHCP, VPN, and LAN/WLAN.
• 1–3 years of IT support experience.
• Excellent communication and customer service skills.

Responsibilities

• Act as the first point of contact for IT incidents via phone, email, and ticketing system.
• Provide first level support for Windows, Microsoft 365, printers, and mobile devices.
• Troubleshoot basic network/connectivity issues and escalate complex cases.
• Manage user accounts and access in Active Directory.
• Document issues and solutions in the ticketing system and assist with user training.

Skills

Windows OS

Microsoft 365

Printers & mobile devices

Active Directory

Network basics - LAN/WLAN/VPN/DNS/DHCP

Ticketing system

English communication

Education

Bachelor's degree in IT/CS

Journeyman status or equivalent certifications

Formal IT certifications (e.g., CompTIA, Cisco)

Tools

Ticketing systems

Remote support tools

Remote administration tools

Job description

Greetings and welcome to TIB! We are thrilled to have you here to learn more about our company. As you may have seen on our website, https://tib-chemicals.com we are a specialty chemical manufacturing company that supplies innovative solutions and products used across numerous markets and applications. With over 55 years of experience manufacturing a wide range of consistently high-quality standard and specialty chemical products, our goal is to provide increased value to our customers while helping them deliver next-generation products. Our dedicated R&D team is passionate about creating environmentally-friendly products. At TIB, quality is at the forefront of everything we do. Each department and every employee is committed to maintaining our ISO9001 and ISO14001 certifications, as well as our EcoVadis Gold sustainability rating. What does this mean for you? When you join TIB, you become a valued member of our family. Despite servicing fortune 500 manufacturers around the world, we are a small but mighty company with approximately 55 employees occupying two plant locations and two office locations. We pride ourselves on working alongside colleagues who possess integrity, intelligence, a positive attitude, and initiative. We live by our philosophy of ABL (Always Be Learning) and ABT (Always Be Teaching). As a member of our team, you will have the opportunity to grow both personally and professionally. If you are searching for a company culture that values your contributions and the difference you make to the team.

Req Number INF-26-00001

Full-Time/Part-Time Full-Time

Category Information Technology

Location McDonald

Exempt/Non-Exempt Non-Exempt

Description

TITLE: IT Network Manager- Americas

REPORTS TO: Chief Financial Officer (CFO)

JOB STATUS: Full Time, Non-Exempt

LOCATION: Pittsburgh

SUPERVISORY EXPERIENCE: This position has no direct reports.

SUMMARY/OVERVIEW

This role is responsible for providing first-level IT support and serving as the primary point of contact for employees experiencing technical issues. Key duties include troubleshooting hardware, software, network, and connectivity problems; managing user accounts and access permissions; deploying and configuring workplace devices; and documenting support activities within the ticketing system. The position also involves assisting users with technical questions, providing basic training, and escalating complex issues when necessary. Additionally, the role contributes to improving support processes, documentation, and the overall user experience.

PRIMARY DUTIES AND RESPONSIBILITIES

• Act as the first point of contact for all IT incidents and service requests via phone, email, and ticketing system.
• Provide first level support for Window clients, standard applications (e.g. Microsoft 365), printers, and mobile devices.
• Troubleshoot basic network and connectivity issues (LAN/WLAN, VPN, IP configuration, DNS, DHCP) and elevate complex cases to 2nd level support.
• Perform user administration tasks (account creation, password resets, access rights) in Active Directory and other systems, based on internal procedures.
• Document all requests, incidents, troubleshooting steps and solutions in the IT ticketing system in a clear and structured way.
• Install, configure and deploy workplace devices (PCs, laptops, thin clients, phones) according to company standards.
• Provide basic user training and explain solutions in a user-friendly, understandable way.
• Actively contribute ideas to improve support processes, documentation and the overall user experience.

MINIMUM REQUIREMENTS

Education: (1) A bachelor’s degree in Information Technology, Computer Science, or related field, OR (2) achievement of journeyman status in a recognized trade, OR (3) achievement of formal certifications recognized in industry as equivalent to a bachelor's degree OR (4) in-depth industry and job specific technical skills acquired through a combination of formal instruction and on-the-job training (e.g. Information Technology, Computer Science, Computer Information Systems, or related fields)

Skills: Good knowledge of Windows client operating systems and common office applications (especially Microsoft 365). Basic understanding of network technologies (TCP/IP, switching, WLAN, VPN, DNS, DHCP) and ability to troubleshoot common connectivity problems.

Experience: One year to three years of similar or related experience.

Managerial Responsibility: This role has no supervisory/managerial responsibilities.

Interpersonal Skills: Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.

• Strong customer orientation, communication skills and a service-minded attitude.
• Structured and reliable way of working, with the ability to prioritize and handle several tickets in parallel.
• Very good English skills (spoken and written); German is an advantage but not mandatory.

Other Skills:

• Strong customer orientation, communication skills and a service-minded attitude.
• Structured and reliable way of working, with the ability to prioritize and handle several tickets in parallel.
• Very good English skills (spoken and written); German is an advantage but not mandatory.

PREFERRED QUALIFICATIONS

Experience with ticketing systems and remote support tools

POSITION TYPE AND EXPECTED HOURS OF WORK

This is a full-time position with work hours from Monday to Friday, 8:30 a.m. to 4:30 p.m. Some flexibility in hours is permitted.

TRAVEL

This position requires approximately 30% travel.

WORK ENVIRONMENT

Regular exposure to favorable conditions such as those found in a normal office. This includes air and car travel.

EQUIPMENT OPERATED

This role involves operating standard office equipment including computers, printers, and telecommunication devices. Occasional use of other office tools may be required.

PHYSICAL DEMANDS

The work requires minor physical exertion such as short periods of standing, walking over rough, uneven surfaces, some recurring bending, crouching, stooping, stretching, reaching, or similar activities. Job may require recurring lifting of lightweight objects with infrequent bending or stooping alternating with the lighter activities. Job requires minimal agility and dexterity.

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

This position is currently accepting applications.