IT MSP Account Manager

Computer Aid; Ohio; Vor Ort; USD 70.000 - 100.000; Vollzeit

Zusammenfassung

Computer Aid is hiring an IT MSP Account Manager to oversee delivery operations for our IT Contingent Workforce MSP in Ohio, building strong client and partner relationships and driving program success.

In this role, you will coordinate end-to-end delivery, manage engagements (T&M/SOW), and ensure high client satisfaction. Onsite Columbus, OH, full-time; local candidates preferred.

Qualifikationen

• Hands-on experience with contingent workforce management.
• 5–8 years in account management or staffing/recruiting, including public sector or high-volume accounts.
• Knowledge of engagement types (T&M, SOW) and IT labor categories and roles.
• Prior VMS application experience and ability to grow accounts.

Aufgaben

• Manage end-to-end delivery operations for the IT Contingent Workforce MSP within Ohio.
• Maintain and grow client and supplier relationships; serve as primary contact for program matters.
• Provide client support, address inquiries, resolve issues, and ensure satisfaction.
• Monitor KPIs/SLAs and implement corrective actions as needed.
• Deliver VMS training and onboarding assistance to clients and suppliers.
• Coordinate screening, interviews, and onboarding oversight for contractors.
• Collaborate with sourcing teams for a robust candidate pipeline for state needs.
• Prepare regular business reviews and identify opportunities for program improvement.

Kenntnisse

Contingent workforce management

Account management

Staffing or recruiting

Client relationship management

Ausbildung

Bachelor's degree in Business/Marketing or related field

Tools

VMS experience

Jobbeschreibung

IT MSP Account Manager

Req number: R8926

Employment type: Full time

Worksite flexibility: Onsite

Who we are

CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right-whatever it takes. Our tailor‑made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

Job Summary

As the IT MSP Account Manager, you will be responsible for managing comprehensive delivery operations for our IT Contingent Workforce Managed Services Program (MSP) and fostering strong client and partner relationships.

Job Description

CAI is hiring! We are looking for an IT MSP Account Manager to drive a program implementation, promote business continuity, manage comprehensive delivery operations, and foster strong client relationships within the State of Ohio. This opportunity is a full‑time , salaried opportunity that is onsite in Columbus, OH. IT MSP Account Managers are responsible for managing comprehensive delivery operations for our IT Contingent Workforce Managed Services Program (MSP) and fostering strong client and partner relationships. Only candidates with work authorization that does not require sponsorship now or in the future will be considered.

What You'll Do

• Manage end‑to‑end delivery operations for the contingent workforce program within the state, ensuring timely and quality requisition fulfillment for hourly and project work
• Cultivate and maintain strong, long‑term relationships with key client stakeholders & supplier partners, acting as the primary point of contact for all program‑related matters
• Provide ongoing client support, addressing inquiries, resolving issues, and ensuring high levels of client satisfaction
• Monitor program performance against Key Performance Indicators (KPIs) and Service‑Level Agreements (SLAs), implementing corrective actions as needed
• Provide VMS (Vendor Management System) training and assistance when needed to the client and/or Suppliers
• Responsible for candidate screening and shortlisting, interview coordination, and contractor onboarding compliance oversight
• Collaborate with the applicable sourcing teams to ensure a robust pipeline of qualified candidates for state‑specific requirements
• Prepare and present regular business reviews to clients and partners, showcasing value and identifying opportunities for program enhancement
• Identify areas for continual program improvement, and process improvements that align to program enhancement and maturity
• Identify and pursue new business development opportunities within the assigned state, including new agencies, departments, and expanded service lines

What You'll Need

Required:

• Must be local to Columbus, Ohio to meet regularly on client site(s) location as required and requested
• Hands‑on experience and knowledge of contingent workforce management
• 5-8 years of experience in account management, staffing or recruiting within the staffing or services industry, with direct experience in public sector or large volume accounts
• Knowledge of engagement types including Time and Materials (T&M) and Statement of Work (SOW) project delivery
• Strong knowledge of IT labor categories and roles (e.g., software development, infrastructure, cybersecurity, project management, help desk)
• Prior Vendor Management System (VMS) application experience
• Proven ability to grow accounts and manage operational delivery
• Strong client and partner relationship management skills and a customer‑centric approach

Preferred:

• Knowledge of state government structures and procurement processes
• Bachelor's degree in Business, Marketing, or a related field
• Previous experience with State of Ohio government
• Previous MSP Program experience for IT Contingent Workforce Management programs

Physical Demands

• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards
• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

Reasonable accommodation statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre‑employment testing, or otherwise participating in the employment selection process, please direct your inquiries to [e-mail] or (888) 824 - 8111.

EEO Statement

It is the policy of Computer Aid, Inc.(CAI) not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, di