IT Monitoring and Event Management Manager

General Dynamics Information Technology, Inc.; Arlington (VA); On-site; USD 128,000 - 173,000; Full time

Job summary

General Dynamics Information Technology, Inc. seeks a Monitoring & Event Management Manager to lead the Enterprise Wide Command Center, overseeing SIEM monitoring, incident validation, and escalation in a 24x7 federal IT environment.

You will optimize MEM tooling, dashboards, CMDB/ITSM integration, and process improvements while managing contractor performance and ensuring SLA compliance. Strong leadership and ITIL experience are essential.

Qualifications

• Proven Monitoring & Event Management experience at least 5+ years.
• ITIL 4 Foundation or ITIL 5 Foundation required by customer.

Responsibilities

• Lead EWCC staffing and 24x7x365 SIEM monitoring and incident handling.
• Ensure tooling, dashboards, CMDB/ITSM integration meet SLAs and contract requirements.
• Manage event detection, validation, correlation, and automated ticket creation in ITSM.

Skills

Application performance

ITIL

ITSM

Education

High School Diploma

College preferred

Tools

ServiceNow ITOM/Discovery

Incident Management

CMDB/ITSM integration

Event Management

Job description

Type of Requisition

Regular

Clearance Level Must Currently Possess

None

Clearance Level Must Be Able to Obtain

None

Public Trust/Other Required

BI Full 6C (T4)

Job Family

IT Infrastructure and Operations

Job Qualifications

Skills

Application Performance, Information Technology Infrastructure Library (ITIL), IT Service Management (ITSM)

Certifications

None

Experience

5 + years of related experience

US Citizenship Required

Yes

Job Description

Monitoring & Event Management Manager

Advance how our customer operates while you advance your career. Join GDIT as Monitoring & Event Management Team Lead (SIEM capable) and build an impactful career in enterprise IT, collaborating with people who are driven and resourceful like you.

MEANINGFUL WORK AND PERSONAL IMPACT

As the Monitoring & Event Management Manager, you will:

• Lead the team that staffs the Enterprise Wide Command Center (EWCC) and own day to day delivery of SIEM and 24x7x365 monitoring, event correlation, incident validation, escalation, and restoration activities across the federal customers hybrid IT environment.
• You will ensure MEM tooling, dashboards, CMDB/ITSM integration, and processes meet requirements and contractual service levels while managing contractor personnel performance, documentation, and continuous improvement.
• Manage event detection, validation, correlation, automated ticket generation into ITSM, and lead incident bridge calls for P1/P2 incidents.
• Drive improvements in monitoring efficacy, reduce false positives, and ensure timely P1 outage notifications and status updates per SLAs.

What You’ll Need to Succeed

Experience

• 5+ years of Monitoring & Event Management experience.
• 3+ years in an IT outsourcing, IT consulting and/or government contracting environment managing personnel and operational delivery for 24x7 services.
• ITIL 4 Foundation or ITIL 5 Foundation Certification is required by the customer to be considered for this role.

Degree

High School Diploma. College Preferred.

Required Skills

• Experience integrating monitoring with CMDB/CMS and ITSM platforms and automating incident population and severity assignment.
• Proficiency in ServiceNow Operations Modules, including Event Management, ITOM/Discovery, Service Mapping, Incident Management, CMDB operations, and Orchestration.
• Integrating automation for alerts and operational efficiencies.
• Experience with log aggregation, event normalization, correlation rule development, and SIEM style analytics (e.g., Splunk, QRadar, Microsoft Sentinel, or equivalent)
• Experienced running incident bridge calls and delivering outage updates.
• Strong analytical skills for root cause analysis, trend interpretation, and parametric application analysis.
• Understanding of the operation of Zwa Blank and ServiceNow
• Automation Scripting skills (Powershell preferred)

Preferred

• Experience with Digital Experience Monitoring (DEX) and application performance monitoring (APM).
• Experience with low code automation platforms and vendor support relationships for troubleshooting and EOL remediation.
• Deep understanding of ITIL processes (Incident, Problem, Change, Event, Capacity) and experience enforcing SLAs and operational metrics.

Attributes for Success

• Proven leadership and team management in high pressure, 24x7 environments.
• Clear, concise communicator for technical and non technical stakeholders;
• Customer focus and ability to coordinate with vendors and third party providers.

Location

Arlington, VA. Will be onsite 5 days a week.

Security Clearance

Able to obtain and maintain a “High Risk’ Public Trust. US Citizenship is required.

GDIT IS YOUR PLACE

At GDIT, the mission is our purpose, and our people are at the center of everything we do.

• Growth — AI powered career tools that identify career steps and learning opportunities.
• Support — Internal mobility team focused on helping you achieve your career goals.
• Rewards — Comprehensive benefits and wellness packages, 401K with company match, competitive pay, and paid time off.
• Community — Award winning culture of innovation and a military friendly workplace.

The likely salary range for this position is $128,039 - $173,229. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours

40

Travel Required

Less than 10%

Telecommuting Options

Onsite

Work Location

USA VA Arlington

Total Rewards at GDIT

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

Our Identity Verification Process

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About Our Work

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.

Join our Talent Community to stay up to date on our career opportunities and events at

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Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans