IT MES Support Engineer Specialist

DYCM; Livermore (CA); On-site; USD 103,000 - 151,000; Full time

Job summary

DYCM in Livermore, CA, is seeking an IT professional to manage and maintain our manufacturing IT infrastructure. You will install, configure, and support hardware and software, protect networks, and provide end-user assistance in a fast-paced, U.S.-made solar modules environment.

You will lead hardware and software management, network administration, system security, database management, MES & ERP, IT project management, and IT policy compliance while adopting emerging technologies to improve

Qualifications

• Bachelor's degree in information technology or related field.
• Strong knowledge of computer hardware, software, and networks; PLC communication is a plus.
• Relevant certifications (e.g., CompTIA A+, Network+) may be required or beneficial.
• 5+ years' experience with SAP/Oracle NetSuite ERP and manufacturing floor control.

Responsibilities

• Hardware and Software Management: Install, configure, and maintain computer hardware, software, and peripherals.
• Network Administration: Set up and maintain LAN/WAN, monitor performance, troubleshoot connectivity, ensure data security.
• System Security: Implement security measures, conduct audits, address vulnerabilities.
• Technical Support: Provide end-user support and training on tech matters.
• Database Management: Administer databases, ensure data integrity, perform backups and recovery.
• MES & ERP: System maintenance and data integration including BOM, master data, order and inventory reconciliation, user admin.
• IT Project Management: Lead or participate in IT projects coordinating tasks and timelines.
• IT Policies and Compliance: Develop and enforce IT policies, deploy patches, audit vulnerabilities.
• Emerging Technologies: Evaluate and implement new technologies to improve efficiency.

Skills

Network administration

Security & compliance

Technical support

ERP systems

Education

Bachelor's degree in Information Technology

Tools

SAP ERP

Oracle NetSuite ERP

Industrial PC

PLC communication

Job description

The company built Made in USA solar modules.

Our Solar business delivers industry-leading, U.S.-made solar components, leveraging state-of-the-art advanced manufacturing equipment to produce high-quality, reliable photovoltaic modules that meet the rapidly growing energy demands of the United States.

We are committed to strengthening America's domestic solar manufacturing capabilities and contributing to a sustainable, energy-independent power grid for generations to come. By joining our team, you will play an important role in advancing critical U.S. supply chains, driving manufacturing excellence, and delivering unmatched quality and reliability to our customers.

Job Overview:

As an IT professional, you will play a crucial role in managing and maintaining an organization's technology infrastructure. Your responsibilities may include implementing and supporting hardware and software systems, ensuring network security, and providing technical support to end-users.

Key Responsibilities

• Hardware and Software Management: Install, configure, and maintain computer hardware, software, and peripherals. Troubleshoot and resolve issues related to hardware and software systems.
• Network Administration: Set up and maintain computer networks, including local area networks (LANs) and wide area networks (WANs). Monitor network performance, troubleshoot connectivity issues, and ensure data security.
• System Security: Implement and maintain security measures to protect systems and data. Conduct regular security audits and address vulnerabilities.
• Technical Support: Provide technical assistance and support to end-users, addressing hardware, software, and connectivity issues. Offer guidance and training to users on technology-related matters.
• Database Management: Administer and maintain databases, ensuring data integrity and availability. Perform data backups and implement recovery procedures.
• MES & ERP: system maintenance and administration including database backup, data integration and synchronization, BOM & master data, Sales order & inventory reconciliation, user admin & hardware interface.
• IT Project Management: Participate in or lead IT projects, coordinating tasks, timelines, and resources. Collaborate with cross-functional teams to implement technology solutions.
• IT Policies and Compliance: Develop and enforce IT policies and procedures. Ensure compliance with regulatory requirements and industry standards, deploy firewalls, monitor traffic, apply software patches, and audit vulnerabilities.
• Emerging Technologies: Stay abreast of technological advancements and assess their potential for the organization. Recommend and implement new technologies to improve efficiency and productivity.

Education & Experience

• Bachelor’s degree in information technology, Computer Science, or related field.
• Strong knowledge of computer hardware, software, and networks, machine & PLC communication protocols,
• Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional, Cisco Certified Network Associate) may be required or beneficial.
• 5-year work experience with SAP / Oracle NetSuite ERP, Manufacturing Floor Control, Data matrix & BOM materials tracking in a manufacturing facility highly desirable.
• Exposure to Industrial PC, PLC communication, Bar Code & Data Matrix, Optical & Image processing highly desirable.
• IT network, desktop support, data security and client support.
• Problem-solving and troubleshooting skills, excellent communication and interpersonal skills.
• Familiarity with IT project management principles, Ability to adapt to and learn new technologies quickly.

The range for this position is $102,700 – $150,800 assuming full-time status. Starting pay for the successful applicant is dependent on a variety of job-related factors, including but not limited to geographic location, market demands, experience, training, and education.