IT & Manufacturing Technology Support Analyst

Howmet Aerospace Inc.; Waco (TX); Vor Ort; USD 70.000 - 110.000; Vollzeit

Benefits dieser Stelle

Medical benefits

401(k) matching

Paid holidays and vacation

Tuition Assistance

Professional development

Zusammenfassung

Howmet Aerospace Inc. in Waco, TX is seeking an IT & Manufacturing Technology Support Analyst to provide workplace IT and OT support for multiple facilities. You will investigate issues, deploy approved changes, and help advance IT/OT capabilities across sites.

The role requires hands-on troubleshooting of Windows, MS 365, networking, and manufacturing equipment, with collaboration across IT, engineering, and maintenance teams. Travel 15–25% is expected.

Qualifikationen

• Bachelor’s degree is preferred but not required.
• 5+ years of relevant IT/OT support experience.
• Strong Windows, M365, hardware and networking knowledge.
• Good communication, documentation, and ownership of issues.

Aufgaben

• Provide IT end-user support for workplace IT, networking, and OT in manufacturing.
• Troubleshoot devices, software, user access, and MS 365 issues; manage incidents in ServiceNow.
• Support deployment, asset records, onboarding and offboarding; follow change-management procedures.
• Assist with process control and connected manufacturing equipment under guidance.
• Lead small IT/OT projects and help maintain documentation and security standards.

Kenntnisse

Windows expertise

Microsoft 365

Hardware troubleshooting

Networking basics

Analytical skills

Customer service

Documentation

Ausbildung

Bachelor’s degree preferred

Equivalent practical experience

Tools

ServiceNow

IT asset management

Jobbeschreibung

IT & Manufacturing Technology Support Analyst

Waco, TX, United States (On-site)

Job Info

• Job Identification 120069
• Job Category Information Technology
• Posting Date 10/23/2026, 04:30 PM
• Locations P.O. Box 8117, Waco, TX, 76714, US (On-site)
• Apply Before 10/31/2026, 12:00 AM
• Job Schedule Full time
• Export-Controlled Data This position entails access to export-controlled items and employment offers are conditioned upon an applicant's ability to lawfully obtain access to such items

Responsibilities

Job Summary

Provide technical support for workplace IT, networking, and operational technology within a manufacturing environment across multiple facilities across multiple states. The role combines end-user support with involvement in process control systems (PCS), connected production equipment, and technology improvements. Working alongside divisional IT, engineering, and maintenance teams, the successful candidate will investigate issues, support approved changes, and develop broader IT/OT capabilities.

Responsibilities

IT Support

• Troubleshoot computers, peripherals, approved software, user access, and Microsoft 365 issues.
• Manage incidents and service requests through ServiceNow, documenting resolutions and communicating progress.
• Support equipment deployment, maintenance, asset records, and employee onboarding and off boarding.
• Follow established security, access, and change-management procedures.
• Participate in compliance testing as required
• Ability to lead small projects

Network & Operational Technology Support

• Investigate wired and wireless connectivity issues and assist with approved network installations and changes.
• Assist with troubleshooting and maintaining process control systems, connected manufacturing equipment, and related interfaces under technical guidance.
• Participate in approved system updates, backups, equipment replacements, testing, and technology improvements.
• Support IT/OT security standards and maintain accurate system, equipment, and connectivity documentation.
• Develop technical skills through cross-training and participation in manufacturing technology projects.

Qualifications

Qualifications

• Bachelor’s degree preferred, but not required
• 5+ years of relevant experience supporting IT equipment, applications, networks, or manufacturing technology.
• Working knowledge of Windows, Microsoft 365, hardware troubleshooting, and basic networking.
• Strong analytical, customer-service, communication, and documentation skills.
• Ability to take ownership of assigned issues, follow technical procedures, and recognize when specialist assistance is required.
• Exposure to process control, industrial networking, automation, or connected manufacturing equipment is beneficial.
• Relevant technical qualification or equivalent practical experience, with a willingness to develop across IT and OT.
• Travel between 15-25% is expected to support needs across the business.

About Us

Compensation and Benefits:

If a pay range is identified for this job, it is based on a good faith estimate at the time of this posting. Actual compensation is subject to variation due to factors such as education, experience, skillset, market/business considerations, and/or location.

Howmet Aerospace offers a competitive benefits package to support the health, financial well-being, and professional growth of our employees. Benefits include:

• Comprehensive medical, prescription, dental, and vision benefits coverage, including FSA and HSA account options
• Pre-tax and Roth 401(k) retirement savings plans offering employer matching funds and a separate employer retirement contribution
• Paid holidays and vacation time (eligibility, accrual, and usage are discretionary and governed by applicable policies)
• Paid parental leave and adoption assistance programs
• Life insurance and disability coverage plans
• Optional coverage plans for auto, home, legal, identity theft, and pet insurance
• Tuition Assistance Program and ongoing professional development opportunities
• Employee Assistance Program (EAP)

Our Story:

Howmet Aerospace Inc. (NYSE: HWM), headquartered in Pittsburgh, Pennsylvania, is a leading global provider of advanced engineered solutions for the aerospace and transportation industries. Our primary businesses focus on jet engine components, aerospace fastening systems, titanium structural parts and forged wheels. With $8.3 Billion in revenue in 2025, our products play a crucial role in enabling fuel efficiency and lightweighting, contributing to our customers’ success and making a positive impact on the world. To learn more about the way Howmet Aerospace Inc. is advancing the sustainability of our customers, markets, and communities where we operate, review the 2025 Environmental Social and Governance report at www.howmet.com/esg-report . Follow: LinkedIn , Twitter , Instagram , Facebook , and YouTube .

Equal Opportunity Employer:

Howmet is proud to be an Equal Employment Opportunity employer. We are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or other applicable legally protected characteristics.