IT Manager - Santa Fe, NM

Pivotal Solutions; Santa Fe (NM); On-site; USD 95,000 - 135,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401(k) options

Paid time off & 11 holidays

Wellness reimbursement

Educational assistance

Development programs

Spanish speaking incentive

Job summary

Pivotal Solutions in Santa Fe, NM seeks an IT Manager to lead strategy, performance, reliability, and scalability of the enterprise technology environment. You will oversee IT operations, infrastructure, cloud, networks, helpdesk, and enterprise services to align with business goals.

The role drives modernization, cybersecurity collaboration with Risk, incident response, budget oversight, vendor management, and mentoring of a high-performing team.

Qualifications

• Eight to ten years of progressive IT leadership experience in IT operations, infrastructure, or service delivery.
• Bachelor’s degree in information technology, Computer Science, Engineering, or related field required; master’s degree preferred.

Responsibilities

• Develop and execute an IT Operations strategy aligned with business objectives and modernization priorities.
• Collaborate with business and project teams to support digital transformation and emerging technologies that enhance efficiency, security, resilience, and member service.
• Oversee the design, maintenance, and optimization of infrastructure including cloud environments, on-premise systems, networks, data centers, storage, and core platforms.
• Ensure high availability, scalability, and reliability of enterprise systems, including core banking.
• Drive standardization, automation, and modernization across infrastructure and operational services.
• Lead IT service delivery functions such as incident, problem, and change management with a focus on continuous improvement and proactive system monitoring.
• Partner with Risk to implement cybersecurity best practices, recovery, business continuity, and failover capabilities. Ensure compliance with NCUA, FFIEC, SOC, and internal policies.
• Oversee budgets, resource allocation, vendor selection, contract management, and service performance.
• Lead, mentor, and develop high-performing teams while fostering a culture of accountability, innovation, and strong cross-departmental collaboration.

Skills

PowerShell

Bash

Python

Requirements Analysis

Root Cause Analysis

Network Fundamentals

Windows & Linux

Education

Bachelor’s degree in IT/CS/Engineering

Master’s degree preferred

Tools

ITIL Framework

Job description

The IT Manager is responsible for developing and directing the strategy, performance, reliability, and scalability of the enterprise technology environment. This role provides leadership over the IT team, supporting infrastructure, cloud platforms, network systems, helpdesk, and enterprise operations. The IT Manager ensures technology capabilities support organizational goals, regulatory requirements, and service demands.

Essential Functions & Responsibilities:

• Assist in developing and executing an IT Operations strategy aligned with business objectives and modernization priorities.
• Collaborate with business and project teams to support digital transformation and emerging technologies that enhance efficiency, security, resilience, and member service.
• Oversee the design, maintenance, and optimization of infrastructure including cloud environments, on-premise systems, networks, data centers, storage, and core platforms.
• Ensure high availability, scalability, and reliability of enterprise systems, including core banking.
• Drive standardization, automation, and modernization across infrastructure and operational services.
• Lead IT service delivery functions such as incident, problem, and change management with a focus on continuous improvement and proactive system monitoring.
• Partner with Risk to implement cybersecurity best practices, recovery, business continuity, and failover capabilities. Ensure compliance with NCUA, FFIEC, SOC, and internal policies.
• Oversee budgets, resource allocation, vendor selection, contract management, and service performance.
• Lead, mentor, and develop high-performing teams while fostering a culture of accountability, innovation, and strong cross-departmental collaboration.

Requirements

Eight to ten years of progressive IT leadership experience in areas such as IT operations, infrastructure, or service delivery. Familiarity with software development environments is preferred but not required.

Experience

• Scripting (Intermediate) - Ability to write and modify scripts to automate system tasks, support integrations, and streamline operational workflows using tools such as PowerShell, Bash, or Python.
• Requirements Analysis (Intermediate) - Ability to gather, document, and translate business needs into clear technical requirements that support system enhancements and process improvements.
• Root Cause Analysis (Advanced) - Ability to diagnose complex system, workflow, or integration issues, identify underlying causes, and recommend sustainable solutions.
• Network Technology (Intermediate) - Understanding of network fundamentals, connectivity troubleshooting, and the relationship between network performance and system behavior.
• Windows & Linux (Intermediate) - Ability to navigate, configure, and troubleshoot Linux and Windows ‑based systems that support core applications, middleware, or infrastructure components."

Education

Bachelor’s degree in information technology, Computer Science, Engineering, or related field required; master’s degree preferred.

Interpersonal Skills

Work frequently involves exercising advanced conflict resolution, giving material presentations, and resolving issues impacting multiple departments or divisions. Role also requires the ability to motivate or influence others as a material part of the role, with a significant level of diplomacy and trust. Obtaining cooperation (internally and/or externally) is an important part of the role and a high level of interpersonal skills is critical to the success of this position.

Other Skills

Business Case Development (Intermediate)

Change Management (Intermediate)

Achievement Orientation (Intermediate)

Information Technology Infrastructure Library (ITIL) Framework (Intermediate)

Physical Requirements

This position requires extended periods of sitting while working at a computer, along with regular movement throughout the office to access equipment or collaborate with team members. The role may involve handling IT hardware, including the ability to lift, carry, or move equipment up to 35 pounds. Occasionally work may require standing, crouching, or navigating tight spaces. Visual acuity and manual dexterity are required to review technical documentation, connect components, and work with cables or tools. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job.

This position operates in a professional office setting and regularly uses standard office equipment including computers, phones, and conferencing tools. The role may require after-hours or weekend work to support critical system changes, incident response efforts, or operational needs. Some travel will be required to branch locations, data centers, vendor sites, or industry events.

• Medical, Dental, Vision Insurance (available first of the month after hire)
• Spanish Speaking Incentive
• 401(k) – Traditional or Roth options
• Paid Time Off and 11 Paid Holidays
• Additional perks: Wellness Reimbursement, Educational Assistance, Development Programs