IT Manager, CRM

PETCO Animal Supplies Stores, Inc.; Natick (MA); On-site; USD 140,000 - 195,000; Full time

Job summary

Petco is seeking a senior IT Engineering Manager to lead a team of engineers responsible for design, development, implementation, and maintenance of IT systems, infrastructure, and applications. The role requires strong leadership, technical expertise, and a strategic mindset to align IT solutions with business objectives.

You will partner with cross-functional teams to understand IT needs, evaluate new technologies, and drive initiatives that improve scalability, reliability, and security

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Proven experience 5+ in IT engineering with a focus on system design, infrastructure management, and application development.
• 2+ years in a leadership or managerial role building high-performing teams.

Responsibilities

• Lead and manage a team of IT engineers, providing guidance and mentorship.
• Drive planning, design, and implementation of IT infrastructure, systems, and applications.
• Collaborate with other departments to understand IT requirements and provide solutions.
• Evaluate emerging technologies and recommend adoption to enhance IT capabilities.
• Establish and maintain IT engineering standards, policies, and procedures.

Skills

Team leadership

IT engineering

Networking

Cloud computing

Virtualization

Cybersecurity

Database management

Communication

Strategic thinking

Education

Bachelor's degree in CS/IT

Advanced degree preferred

Job description

Want to help pets live their best lives?

We’re proud to be where the pets go and where the pet people go. If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing, Petco is the place for you.

Our core values capture that spirit as we work to improve lives by doing what’s right for pets and people.

• Pet First – Protect & Empower. All pets should Live their Best Life. We put the needs of pets and pet parents at the center of everything we do.

• Foster the Fun – Connect & Bond. Our Passion for pets brings us together! We celebrate the journey of pet parenthood through distinct experiences, products, and services.

• Let’s Go! Own & Commit. We are stronger as One Petco team. We bring our unique superpowers and champion authenticity in everyone to drive success.

About Petco:

We’re proud to be “where the pets go” to find everything they need to live their best lives for more than 60 years — from their favorite meals and toys, to trusted supplies and expert support from people who get it, because we live it. We believe in the universal truths of pet parenthood — the boundless boops, missing slippers, late night zoomies and everything in between. And we’re here for it. Every tail wag, every vet visit, every step of the way. We are 29,000+ strong and together we nurture the pet-human bond in more than 1,500 Petco stores across the U.S., Mexico and Puerto Rico, 250+ Vetco Total Care hospitals, hundreds of preventive care clinics and eight distribution centers. In 1999, we founded Petco Love. Together, we support thousands of local animal welfare groups nationwide and have helped find homes for approximately 7 million animals through in-store adoption events.

Drives the design, development, implementation, and maintenance of our IT systems, infrastructure, and applications. This position requires strong leadership, technical expertise, and a strategic mindset to ensure that our IT solutions align with the company’s objectives and meet the needs of our internal stakeholders.

Duties & Responsibilities:

Lead and manage a team of IT engineers, providing guidance, support, and mentorship to foster a collaborative and high-performing work environment.

Drive the planning, design, and implementation of IT infrastructure, systems, and applications, ensuring scalability, reliability, and security.

Collaborate with other departments to understand their IT requirements and provide technical expertise and solutions to support their business objectives.

Evaluate emerging technologies and trends, and make recommendations for adoption to enhance our IT capabilities and competitiveness.

Establish and maintain IT engineering standards, policies, and procedures to ensure consistency, efficiency, and compliance with relevant regulations and best practices.

Monitor and analyze the performance of IT systems and infrastructure, identifying areas for improvement and implementing solutions to optimize performance and mitigate risks.

Manage vendor relationships and contracts related to IT engineering services and solutions, ensuring service level agreements are met and value for money is achieved.

Lead and participate in cross-functional projects and initiatives, representing the IT engineering team and ensuring successful outcomes.

Minimum qualifications:

Bachelor’s degree in Computer Science, Information Technology, or a related field; advanced degree preferred.

Proven experience 5+ in IT engineering, with a focus on system design, infrastructure management, and application development.

Demonstrated experience of at least 2 years in a leadership or managerial role, with a track record of building and developing high-performing teams.

Strong technical expertise in areas such as networking, cloud computing, virtualization, cybersecurity, and database management.

Excellent communication skills, with the ability to effectively collaborate with cross-functional teams and communicate complex technical concepts to non-technical stakeholders.

Strong analytical and problem-solving skills, with the ability to think strategically and drive innovation.

Relevant certifications (e.g., ITIL, CISSP, PMP) are a plus.

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Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification.

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