IT Manager Boston, Massachusetts, United States

Piaggio Fast Forward Inc.; Boston (MA); On-site; USD 125,000 - 155,000; Full time

Job summary

Piaggio Fast Forward Inc. in Boston seeks an IT Manager to own and operate our internal technology.

You will troubleshoot daily user issues, provision equipment, manage our network infrastructure, and safeguard data in a fast-growing, dynamic environment. The role covers IT operations, vendor management, budgeting, policy compliance, and end-to-end projects—from cloud migrations to office expansions and software rollouts.

Qualifications

• 5+ years of IT systems administration, network administration, or IT support engineering.
• 2+ years in a supervisory/lead role with responsibility for IT health.
• Proven track record managing end-to-end IT projects without heavy external assistance.
• Familiarity with TCP/IP, DNS, DHCP, VPNs, VLANs, firewalls and wireless networking.
• Expert in Microsoft 365 / Entra ID or Google Workspace, Windows Server or Linux.
• Experience with MDM/RMM tools (Intune, Jamf, NinjaOne, Datto).
• Ability to work legally in the U.S.

Responsibilities

• Build, manage, and optimize internal IT operations, systems, and SOPs.
• Liaise with third-party tech vendors and service providers.
• Develop and manage the annual IT budget and expenditures.
• Establish and enforce IT security, data privacy, device usage, and remote work policies.
• Plan and execute IT projects end-to-end (cloud migrations, upgrades, office expansions, software rollouts).
• Install, configure, and maintain network switches/routers/firewalls, servers, storage.
• Manage identity and access systems (Microsoft 365, Entra ID, Google Workspace, Active Directory, Okta).
• Implement cybersecurity measures, MFA, and automated backup/disaster recovery.

Skills

IT systems administration

Network administration

IT support engineering

Team leadership

Project management

Tools

Intune

Jamf

NinjaOne

Datto

Job description

Boston-based company Piaggio Fast Forward Inc. (PFF) was founded in 2015 by the Piaggio Group (the Italian manufacturer that created the iconic Vespa scooter). We are on a mission to build technology products that move the way that people move. To bring products to market today, PFF is solving the problem of robotic interaction with people in dynamically changing environments. We’re innovators, neighbors, and creators with a passion for local living and pushing the limits on urban transportation. We support a sustainable mobility ecology with healthy lifestyles and social connectivity available to all, regardless of age or abilities.

The Role

Piaggio Fast Forward (PFF) is seeking a versatile, proactive, and highly organized IT Manager to serve as the primary technology resource for our company. As our in-house IT expert, you will wear many hats—from troubleshooting daily user issues and provisioning equipment, to managing our network infrastructure and safeguarding our data. The ideal candidate is a self-starter who thrives in an autonomous environment and can translate technical concepts to non-technical team members with patience and clarity.

What You'll Do

• IT Operations & Strategy: Build, manage, and optimize all internal IT operations, systems, and standard operating procedures (SOPs).
• Vendor Management: Act as the primary liaison with third-party technology vendors, internet service providers, and software support teams.
• Budgeting & Planning: Develop and manage the annual IT budget, forecast technology expenditures, and align software/hardware investments with business objectives.
• Policy & Compliance: Establish and enforce IT security, data privacy, device usage, and remote work policies. Ensure compliance with relevant industry regulations.
• Project Management: Plan and execute IT projects end-to-end, including cloud migrations, system upgrades, office expansions, and software rollouts.
• Infrastructure & Systems Administration: Install, configure, and maintain local network infrastructure (switches, routers, firewalls, Wi-Fi), servers, and storage systems.
• Cloud & User Administration: Manage identity and access management systems (e.g., Microsoft 365, Google Workspace, Azure AD / Entra ID, Active Directory, Okta).
• Cybersecurity & Data Protection: Implement network security measures, endpoint protection, patch management, multi-factor authentication (MFA), and automated backup/disaster recovery solutions.
• End-User Support: Provide primary or escalation support for workstation hardware, operating systems (Windows/macOS), software applications, and network connectivity issues.

What You'll Bring

• 5+ years of progressive experience in IT systems administration, network administration, or IT support engineering.
• 2+ years in a supervisory, team lead, or sole-contributor IT manager role with direct responsibility for overall IT environment health.
• Proven track record of managing end-to-end IT projects without heavy external assistance.
• Deep familiarity with TCP/IP, DNS, DHCP, VPNs, VLANs, firewalls (e.g., Fortinet, SonicWall, Cisco Meraki), and wireless networking.
• Expert administrative capability in Microsoft 365 / Entra ID or Google Workspace, as well as Windows Server or Linux environments.
• Experience with MDM/RMM tools (e.g., Intune, Jamf, NinjaOne, Datto) for automated device provisioning, patching, and monitoring.
• Hands‑on experience configuring firewalls, antivirus/antimalware systems, spam filtering, and automated cloud/on‑premise backups (e.g., Datto).
• Successful applicants will be asked to show proof that they can legally work in the U.S

Yearly Base Salary Range for this position is $125.000 to $155,000

We like you just the way you are.

Diversity fuels our innovation. Inclusion, belonging, equity, and neurodiversity drives our best-in-class culture. We strive to create workplaces where everyone feels empowered to share ideas, grow at their own pace, and work together towards a shared vision while holding each other to a higher standard. For us, DEI&B is the only way forward.

Employment Eligibility Verification

Piaggio Fast Forward participates in E-Verify, an electronic employment verification program operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA), to verify the employment eligibility of newly hired employees. Piaggio Fast Forward is an E-Verify Employer, and as such, the company will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States.

For more information about E-Verify, please visit the U.S. Citizenship and Immigration Services (USCIS) website: https://www.e-verify.gov/